Worked Despite Concerns I Had
Response from developer
Hi @NatGeoWILDDDDD, thank you for your feedback. We’re happy you’re enjoying your Pibank Savings! Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out.
Terrible app
However, in that time I’ve also experienced many issues. The app is truly awful. I find myself unable to access my account a few times a month. I’ve had issues transferring money out of the account, and the customer service isn’t great.
I’m writing this as I’m attempting to transfer money out and receiving an error message that my “request cannot be completed.” I then attempted to contact the bank also received the same error message. So I can’t transfer money from my account, and I can’t contact the bank.
Not only is this frustrating, but it’s also alarming.
Pibank rates are competitive, and if you plan on putting money in a HYSA and never touching it then this bank is good for you. If you plan on transferring money or talking with the bank good luck because it’s been 50/50 in my experience.
Response from developer
Hi @giglesmcweat, we're sorry for the trouble you've experienced with the app and understand your frustration. Thank you for your feedback, we're constantly striving to improve and provide the best possible service. Our Customer Service team is available Monday through Sunday from 8:00 AM to 8:00 PM EST to assist you with any questions or support you may need. Please contact us at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!
Better than expected!
Edit: Had some initial issues but haven’t had any since then and the update fixed the inbox bug.. updating to 4 stars.
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I don’t get all the negative reviews honestly, I was expecting the worst but it’s actually one of the better bank apps I’ve used. It’s well-designed with basic functions and responsiveness. Doesn’t support advanced banking tasks but I knew that already. Only had a brief issue of not being able to login but was working again 15 minutes later.
Response from developer
Hi @mrAssman, we understand your concern and truly appreciate your feedback. We're constantly striving to improve and provide the best possible service. If there’s anything else we can do for you, please don’t hesitate to reach us out at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!
Not a scam
Response from developer
Good morning @Mommyoftwocrew, thank you for sharing your positive experience, it's very valuable to us. We're glad to hear that our team was there to assist you along the way. Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!
