Pibank USA User Reviews

Name: Pibank USA
Rating: 2.10659 (197 reviews)

Pibank USA

Intercredit Bank NA

💰 Finance

What users say

Summarized from real user reviews of Pibank USA. Based on 197 reviews and a 2.1/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

🚀Simple and straightforward app
👍Easy to use
💰Offers high interest rates
🤝Good customer service

Negative things

🐛Buggy app with frequent crashes
🔒Security and login issues
🔄Unreliable transfers and withdrawals
🕰️Slow and unresponsive app
🚫Limited functionality

Top reviews

Most Recent Highest Rated Lowest Rated

Worked Despite Concerns I Had

Honestly was hesitant trusting the app at first. But I’ve been with them for two years now and the high apy has been reliable and consistent. App doesn’t have many features but when the purpose is simply depositing money it does the job. Only thing I’d comment on is the slow transfer speeds

NatGeoWILDDDDD

2 months ago

Response from developer

Hi @NatGeoWILDDDDD, thank you for your feedback. We’re happy you’re enjoying your Pibank Savings! Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out.

Terrible app

I’ve had an account with pibank for 1.5 years. In that time I’ve benefitted from their competitive HYSA rate.

However, in that time I’ve also experienced many issues. The app is truly awful. I find myself unable to access my account a few times a month. I’ve had issues transferring money out of the account, and the customer service isn’t great.

I’m writing this as I’m attempting to transfer money out and receiving an error message that my “request cannot be completed.” I then attempted to contact the bank also received the same error message. So I can’t transfer money from my account, and I can’t contact the bank.

Not only is this frustrating, but it’s also alarming.

Pibank rates are competitive, and if you plan on putting money in a HYSA and never touching it then this bank is good for you. If you plan on transferring money or talking with the bank good luck because it’s been 50/50 in my experience.

giglesmcweat

2 months ago

Response from developer

Hi @giglesmcweat, we're sorry for the trouble you've experienced with the app and understand your frustration. Thank you for your feedback, we're constantly striving to improve and provide the best possible service. Our Customer Service team is available Monday through Sunday from 8:00 AM to 8:00 PM EST to assist you with any questions or support you may need. Please contact us at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

Better than expected!

4/30: Face ID has randomly stopped working completely. Have to use password each time

Edit: Had some initial issues but haven’t had any since then and the update fixed the inbox bug.. updating to 4 stars.
——
I don’t get all the negative reviews honestly, I was expecting the worst but it’s actually one of the better bank apps I’ve used. It’s well-designed with basic functions and responsiveness. Doesn’t support advanced banking tasks but I knew that already. Only had a brief issue of not being able to login but was working again 15 minutes later.

Danyyul

3 months ago

Response from developer

Hi @mrAssman, we understand your concern and truly appreciate your feedback. We're constantly striving to improve and provide the best possible service. If there’s anything else we can do for you, please don’t hesitate to reach us out at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

Not a scam

I opened a Pi Bank Account to take advantage of the high yield interest. It’s not like your typical BOA or Chase account where you can use it to pay bills etc… just a heads up there. It’s mainly to put savings and reserves in a place where you can take advantage of their high yield interest rate on your savings. I’ve called customer service a couple times for support and always received great help. I spoke with Luis today and asked about the bad reviews and he said when ppl are happy, they don’t usually write reviews — but when they’re unhappy, they do. I understand this. So I wanted to share my experience, in hopes it helps because they’re a legitimate bank with a benefit to those who use it. You just need to know what the set-up is for your money before signing up. Hope this helps others. Thank you, Luis in customer service for your support.

Mommyoftwocrew

3 months ago

Response from developer

Good morning @Mommyoftwocrew, thank you for sharing your positive experience, it's very valuable to us. We're glad to hear that our team was there to assist you along the way. Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!

Account disappeared

My savings account has randomly been removed from the home page and the app is taking much longer than usual to load. Will edit this review if it changes because the app was fine prior to this, but opening it and trying to transfer money and seeing your entire account gone is quite scary.

Noah Nov

3 months ago

Unstable App

Every time you log in to the app is an experience. Sometimes it doesn’t load. Sometimes it shows your account as non existent. Sometimes it’ll just load for minutes then not go through. If they didn’t have such a great rate I’d move my money elsewhere.

LouieTim

3 months ago

Improved!

Ever since some recent updates the app has been working seamlessly every time and I can appreciate that. Thanks so much for taking the time to ensure the application works properly I am sure it’s a complicated process.

-*Zayra*-

3 months ago

You Have One Job

I cannot comment on the quality of this bank, but I can say the application process has wasted two hours of my time. Now that I’ve input my Social Security number, my email, a photo of my license and my address, it is no longer working Thank God I have not deposited any money at this point. It’s surprising to see an Internet only bank that does not have rudimentary Internet capabilities. Been waiting almost 30 minutes for a call back just to get my application deleted. Beware.

Fortunately, they called after 35 minutes and deleted the application when I requested it. That part went well.

TRT04

3 months ago

Response from developer

Hi @TRT04, we’re sorry for the trouble you've experienced with your account opening and understand your frustration. Thank you for sharing your feedback, we're constantly striving to improve and provide the best possible service. If there is anything else we can do for you, please contact us directly at 954-636-7777, or toll-free at 1-877-678-0888, or by email at info@pibank.com.

Application submission timed out

This was during signup. Imagine trying to withdraw money. No thanks. Ciao

Hrufhdjwkd

3 months ago

Brutal

App is terrible, don’t have website. Transfers out are wire transfers, so make sure your receiving bank doesn’t charge for that. Great interest rate, but they wall your money in with horrible app and spotty customer support.

PRock44

3 months ago

Give me my money back!

I created an account, did a balance transfer, downloaded the app & couldn’t login & haven’t been able to login for a week! I’ve tried contacting support and can’t get ahold of anyone or any kind of response. When you read this and leave your little “appreciate the feedback” comment to this review that you leave on every review, either contact me or give me an actual way to contact you to resolve this or I’m getting my lawyer involved. You have 3 business days to give me my money back.

Nathan Ryan23

4 months ago

Untrustworthy and unreliable

Seems this bank can expect a lawsuit under section 5 of the federal trade act for intentionally deceptive practices. There is no customer service. If you send them a message through the app, they will say that they’re working on it and then they will send you a message saying it’s been fixed, but nothing’s been done. If you call customer care, you will wait an hour even if you’re only number eight in queue. When you finally talk to someone, they will gaslight you and give you confusing poor service while they speak to you in rude tones. If you press one to receive a call back instead of waiting an hour to talk to them then they won’t actually call you back. If you do receive some sort of communication it’s through voicemail drop they don’t actually call you for your phone to ring so you can answer it.

Bethany1981

4 months ago

Response from developer

Good morning @Bethany1981, we’re very sorry to hear about your experience. At Pibank, our focus is to provide clear, efficient, and high-quality service to all our customers, so we’re concerned about what you’ve described. We’d really like to better understand your case and help resolve it as soon as possible. Our support team is available Monday to Sunday, from 8 am to 8 pm ET. For assistance, please contact us at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at www.pibank.com/help-center/. If you’ve already tried to reach us, we encourage you to try again or use the callback option so we can better prioritize your case. We truly appreciate your patience and want to reassure you that we’re constantly working to improve and provide the best possible service.

Won’t allow any connection outside of Plaid

I wanted to use my credit union but there’s no way to manually enter info. No wonder such a low rating

Mmmmmnop

4 months ago

Hire Developers

This application hardly ever works when trying to login and gives users many issues. I am begging you all to hire an adequate development team to fix these issues as your customers should have access to their accounts at all times unless maintenance is being performed. This is ridiculous. I PROMISE IF YOUR APPLICATION WORKED, YOU’D GET A FAST ROI ON THEM. BUT IT DOES NOT. People even stop banking with you due to this! Analyze your business practices.

-*Zayra*-

4 months ago

App Not Working – Unable to Sign In for 2 Days

The app has not been working for the past 2 days. I’ve been trying to sign in using both Face ID and my password, but it keeps showing the message: “We are unable to process your request at this time.” This is really frustrating and needs to be fixed as soon as possible.

BharatNerella

4 months ago

Too many glitches

I like the interest in the account but it’s bad enough that it takes days both ways after sending or receiving your money but half the time I go in the app and it won’t even load making me a bit nervous about my money

Wrestling Rumblings

4 months ago

Please improve the app

Extremely buggy app and it doesn’t launch properly when you sign in it’s a reoccurring issue which is aggravating and kind of scary when you consider it’s your capital that’s in there.

Roberto21S

4 months ago

Doesn’t Work

Terrible app it doesn’t load half the time and when it does my account doesn’t show up it’s just blank.

C_Espiii

4 months ago

App Doesn’t Work

I went through the whole process of handing over my information and cannot login on the app. I keep entering my personal info and a selfie and it will not allow me to log on. I gave them my personal info for nothing.

Michelle_48