Pibank USA appears to be a legitimate app. The AppsHunter Legitimacy Score for Pibank USA is 95 out of 100 points across 7 verification signals from App Store and developer data.

Pibank USA User Reviews

Name: Pibank USA
Rating: 2.1 (207 reviews)

Pibank USA

Intercredit Bank NA

💰 Finance

Customer Experience

Positive experience21.9% of reviews

Neutral3.9% of reviews

Negative experience74.2% of reviews

~ Based on 155 written reviews from the US App Store.

What users say

Summarized from real user reviews of Pibank USA. Based on 207 reviews and a 2.1/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

🚀Simple and straightforward app
👍Easy to use
💰Offers high interest rates
🤝Good customer service

Negative things

🐛Buggy app with frequent crashes
🔒Security and login issues
🔄Unreliable transfers and withdrawals
🕰️Slow and unresponsive app
🚫Limited functionality

Is Pibank USA Safe?

Pibank USA does not appear safe based on available data. AppsHunter Safety Score for Pibank USA is 44/100.

This assessment is based on 207 user ratings, with an App Store average of 2.1/5.

Safety Analysis

24.6% of ratings point to a safe experience

3.9% of ratings suggest some concerns

71.5% of ratings point to a risky experience

~ Based on 207 App Store ratings for Pibank USA.

Is Pibank USA Legit?

Pibank USA appears to be a legitimate app. AppsHunter Legitimacy Score for Pibank USA is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Awful app

I read warnings about this bank and its terrible app but decided to proceed anyway because it is FDIC insured and figured I’d only be making occasional transactions and transfers for a long term savings. Well, it truly is awful…. Every login is so frustrating, glitch after glitch, troubles transfers from my already linked checking account (and don’t get me started about how long it took to link my checking due to the glitchy app). I’d suggest putting your money in a more reputable well known online savings account even if Pibank has the most competitive interest earnings at the time you choose to open (it’s significantly decreased since I joined anyway). I don’t trust a bank with such a poor quality app that clearly makes no attempt to fix it despite multiple negative reviews.

DannyM1864

14 days ago

Response from developer

Hi @DannyM1864, we're truly sorry to hear about your experience and understand your frustration. Thank you for sharing your feedback, we're constantly striving to improve and provide the best possible service. If you have any additional feedback or need assistance, please contact us at 954-636-7777, 1-877-678-0888 or info@pibank.com, you may also schedule a callback at www.pibank.com/help-center/. We're here for you.

App Freezing up

I am not able to check my account because the App os Freezing up after I log in. I tap on the three lines on top right corner and the app Freezes. Please fix this asap because this app is the only way I can access my money.

$TonyTone$

2 months ago

Login broken

Kejdjdjfjdjdjsksljd

2 months ago

poorly coded app

over the last few months the app has degraded heavily to the point where after lowering the APY by 0.5% I’m ready to put my money into a different bank. face ID no longer works, the app doesn’t remember passwords or allow me to paste it or auto fill from the apple or chrome password manager, so whenever i want to use the app i have to type out my long complicated password.

L8r_Space_Cowboy

2 months ago

Save time and your money Denial despite mtg qualifications & refusal to delete personal data

Safe your engery ans invest elsewhere. Do not let the high interest rate fool you; dealing with PiBank is a nightmare. Their automated onboarding and biometric verification systems are completely broken—frequently rejecting applicants with Tier-1 credit and immaculate documentation, only to keep their highly sensitive personal information on file with zero option for a manual review. When calling to ask why the account was not eligible, agent could tell provide any insight other than image not verified, yet when selfie was taken it showed “green”’as in good. When asking to speak to supervisor was told they would get back to me in 7 days - that’s horrible customer service for a bank trying to get new money. At this point, I demanded my social, license, picture and all personal data deleted and the representative wouldn’t do anything other than say it was safe. A complaint has been filed with FTC. Going to banking commission next to shut down these types of sketchy online bank operators.

Aspiring11

2 months ago

Response from developer

Hi @Aspiring11, thank you for reaching out. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience you experienced during your account opening process. Pibank is an FDIC-insured and federally regulated institution committed to transparency, security, and reliable service. Protecting our customers' personal information is one of our top priorities. We'd like to escalate your case to the appropriate team for review. Please contact us at 954-636-7777, toll-free at 1-877-678-0888, email us at info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

Horrible Bank $15 Wire Fee

Do not get this App!! Charges you $15 Wire Fee every time you try to move your money out! Got charged $15 fee for moving $5 out to chase!!

Ullas12345

2 months ago

This app doesn’t work

App doesn’t work

cuhhhvcdtgb

2 months ago

Horrible

Unable to access the account on the app as there is some error... There is no way to access online. How do I get into my bank account?

Davidkd99

3 months ago

This app doesn’t work at all

This app won’t let you log in. I hope this is fixed or I will have to delete it since all transactions are made online. Makes no sense. Like fixed soon, we need access to our money and transfers!

Frazzledaz

3 months ago

Worst bank app I ever used

Using this app was so frustrating I closed my account

Jeza66

3 months ago

Worst App Ever

This is the worst app experience I have ever encountered. I just opened a new account and completely cannot log in. If this issue isn't fixed immediately, I will close my account.

Sumitcha

3 months ago

Just don’t

I know what you’re thinking. How bad can it really be? It’s bad. All of what the other negative reviews have said are true, please read them. Not worth your time. So frustrating; endless loop of crashes, verifications, error messages.

VernoDUB

3 months ago

Competitive rate

Their customer service is professional, easy to use and especially appreciate your competitive rate ! Highly recommended

Ann_Charlie96

4 months ago

Worked Despite Concerns I Had

Honestly was hesitant trusting the app at first. But I’ve been with them for two years now and the high apy has been reliable and consistent. App doesn’t have many features but when the purpose is simply depositing money it does the job. Only thing I’d comment on is the slow transfer speeds

NatGeoWILDDDDD

4 months ago

Response from developer

Hi @NatGeoWILDDDDD, thank you for your feedback. We’re happy you’re enjoying your Pibank Savings! Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out.

I wish I could give this 0 stars

I tried to open an account and it wouldn’t let me finalize the account I’m assuming because of some error so I just gave up. I came back a couple months later to try again and it’s prompting me to login and treating it as if I finished opening the account but I never did. It’s a shame the app is so egregious because their HYS rates are great.

jsears98

4 months ago

Terrible app

I’ve had an account with pibank for 1.5 years. In that time I’ve benefitted from their competitive HYSA rate.

However, in that time I’ve also experienced many issues. The app is truly awful. I find myself unable to access my account a few times a month. I’ve had issues transferring money out of the account, and the customer service isn’t great.

I’m writing this as I’m attempting to transfer money out and receiving an error message that my “request cannot be completed.” I then attempted to contact the bank also received the same error message. So I can’t transfer money from my account, and I can’t contact the bank.

Not only is this frustrating, but it’s also alarming.

Pibank rates are competitive, and if you plan on putting money in a HYSA and never touching it then this bank is good for you. If you plan on transferring money or talking with the bank good luck because it’s been 50/50 in my experience.

giglesmcweat

4 months ago

Response from developer

Hi @giglesmcweat, we're sorry for the trouble you've experienced with the app and understand your frustration. Thank you for your feedback, we're constantly striving to improve and provide the best possible service. Our Customer Service team is available Monday through Sunday from 8:00 AM to 8:00 PM EST to assist you with any questions or support you may need. Please contact us at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

App is terrible, interest rates are good

This company only allows you to bank through their app which is absolutely awful. It lags, sometimes your account doesn’t show up, sometimes they freeze your account for no reason. I wouldn’t recommend banking here or using this app unless you want your life to be difficult for no reason

Mellini-92

4 months ago

Garbage App

Can’t log in with face ID and can’t paste my password. Have to enter it manually every time. Can’t deposit money because I get an error every time. Massive waste of time setting up this account because it’s effectively unusable.

Tetsubin0608

4 months ago

Better than expected!

4/30: Face ID has randomly stopped working completely. Have to use password each time

Edit: Had some initial issues but haven’t had any since then and the update fixed the inbox bug.. updating to 4 stars.
——
I don’t get all the negative reviews honestly, I was expecting the worst but it’s actually one of the better bank apps I’ve used. It’s well-designed with basic functions and responsiveness. Doesn’t support advanced banking tasks but I knew that already. Only had a brief issue of not being able to login but was working again 15 minutes later.

Danyyul

4 months ago

Response from developer

Hi @mrAssman, we understand your concern and truly appreciate your feedback. We're constantly striving to improve and provide the best possible service. If there’s anything else we can do for you, please don’t hesitate to reach us out at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

Not a scam

I opened a Pi Bank Account to take advantage of the high yield interest. It’s not like your typical BOA or Chase account where you can use it to pay bills etc… just a heads up there. It’s mainly to put savings and reserves in a place where you can take advantage of their high yield interest rate on your savings. I’ve called customer service a couple times for support and always received great help. I spoke with Luis today and asked about the bad reviews and he said when ppl are happy, they don’t usually write reviews — but when they’re unhappy, they do. I understand this. So I wanted to share my experience, in hopes it helps because they’re a legitimate bank with a benefit to those who use it. You just need to know what the set-up is for your money before signing up. Hope this helps others. Thank you, Luis in customer service for your support.

Mommyoftwocrew

4 months ago

Response from developer

Good morning @Mommyoftwocrew, thank you for sharing your positive experience, it's very valuable to us. We're glad to hear that our team was there to assist you along the way. Keeping our customers happy is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!