Our head is in the clouds
This is the most common answer I get when trying to look something up. Information is somewhere between difficult and non-existebt
Worst App
It hasn’t worked for a month and they do zero the fix it or help
Messages
Why offer a message option if nobody bothers responding?
Constantly loops Face ID scan
Cannot login or use app, it is stuck in an infinite loop trying to scan my face.
Login locked into constant refresh
Downloaded today and have spent an hour trying to login. It accepts my login info and then after verifying Face ID, refreshes back to Face ID, accepts it and repeats until I shut the app down. Horrible.
Terrible App
So far it has done the facial recognition 31 times and it still hasn’t signed me in.
Better online interface thanks
Now if I can purchase medicine cabinet items before march 31 great
Last Friday 13, 2026 IRS accepted my tax return 1040.com free too,
Last Friday 13, 2026 IRS accepted my tax return 1040.com free too,
Password
Every time I use this app, I have to reset the password at least three times to get in it. I have tons of apps on my phone. I never have issues with the apps like I have with this one. I understand security, but it’s annoying anytime you can’t save your password and use it.
Bad customer service
I’ve been calling numerous times and they keep promising to send me a new card however it never comes They just lie to me and say it’s on the way.
Response from developer
We apologize for difficulties you have encountered. We would love the chance to work with you and help resolve your troubles. We can be reached at 833.207.3210 during the hours of 8am to 6pm Monday through Thursday or Friday 9am to 5pm.
Different Doctor list after open enrollment
Searching doctors showed in network after open enrollment doctors don’t show up seems like they intentionally had last years doctor list showing and not this years
This app is not great. Hope the coverage is better.
Wow, drop downs don’t work, search function is awful. There is no way to navigate from a physical back to the list without starting over. Would hope a doctor/hospital app would have a basic workable function. Hopefully the care is better.
Won’t load
No matter what I do after I log in the app just keeps reloading. Terrible
Helping keep my health on track
I never have to wonder about my insurance benefits again!
App often not available
Often time when I tried to change password or reset it the app responded with “currently not available. Try again later”
No Biometrics Support?
Why doesn't this app support face ID or touch ID for login?
Needs some work
Kinda slow, is glitchy, and seems like a bad web app
Horrible app
I have reset my password on the computer and cannot logon with the app.
Incorrect information
The app is fine but the information on it is not. It’s hard to find the right doctors or places to get procedures. Even with a help of representative, I still was sent to a place that instead of $500 estimated payment, my bill was $1800.
Copays and deductibles for services
Every time I try to find a price for copay on something it takes me to medical services and then when I tap that it always says sorry our heads are in the clouds.
Glitch?
Username and password are correct but it just keeps logging me in and out. Even did the second step verification with email and NADA
