Progress maintenance
I have been living in this house for 3 yrs now and I have never had an issue that they have not fixed, this app has allowed me to schedule my concerns quickly and what ever issue I had they came out and fixed with no problem I truly appreciate my time living in this house and feeling safe that they will address my problems quickly and with no hesitation thanks to all the maintenance workers and this company for all you do !!
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Login
Any time I try to log in, it does so for maybe a split second, only to immediately boot me back out to the login screen. Very inconvenient, especially considering that it will force you to log in almost any time you open the app.
Keeps logging me off
This app is being so weird
Not Broken Don’t “Fix”.
With this Progress+ Update I can sign in only to get to dashboad and be told I do not have an account and have to sign in again, and again and again! Yesterday day I did not have this problem and I know it cannot just be my account. When I go to the actual website it suggests using the App. Progress for Progresses sake is not always actual beneficial Progress.
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Response from developer
Thank you for taking the time to share this feedback. Please contact our support team at support@rentprogress.com so we can assist directly.
Recent update riddled with bugs
At first when I tried to log back into my account, the app would log me in then immediately log me back out. I deleted & re-downloaded the app and now it switches between telling me I don’t have an account at my current email, and allowing me to log in then getting stuck on the “preparing your RentProgress sign in” indefinitely. Quite literally unusable for me at this point in time
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Response from developer
Thanks for flagging this. We’re actively improving the app based on resident input. Please contact our support team at support@rentprogress.com so we can assist directly.
Some Good Some Opportunity
App is functional, but there is lag with thermostat temp.
Only "use" because I'm forced to
I pay $20 for very weak smart features. The motion detection is a joke. The sensors have been unreachable since I moved it. The Schlage door lock needs six batteries every six months. The Honeywell TH6320ZW2003 thermostats are useless on the wall or in-app. Only one thermostat can be connected to the app. The humidity reading on it is regularly 65-75% when it's on the wall and closer to normal when you pull it off. The HVAC constantly short cycles and now I can't control the one thermostat that is in the app... it just spins and spins and spins. I'm counting down the days until I can move.
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Response from developer
We are sorry to hear you are having this issue. We’re actively improving the app based on resident input. Please contact our support team at support@rentprogress.com so we can assist directly.
Great app
The app is great. The HVAC temperature setting sometimes lags or has to be checked to ensure it actually worked
Good Job
Nice easy and quick
App hardly ever works
Every time the app is opened it just shows a background and then crashes after 10 seconds. Once in a blue moon it’ll work and then it’s nice. But most of the time you’re not getting in.
Not able to log in
I have lived in my home going on 4 years but have not been able to log in for around 6 months. Cannot get any help with fixing the issue.
Needs Immediate Attention
The app kicked me out and then it wouldn’t allow me to login again. It changed my password and won’t allow me to receive a password reset email. This sucks and is costing me money. Please fix immediately.
Doorbell video bug
It’s been over a week now and I still can’t see who is at my front door.
After switching internet providers, the doorbell camera shows “Connection Failed” (which is expected), but the Progress Smart Home app force closes every single time I try to update the Wi-Fi settings to my new 2.4 GHz network. This happens consistently on my iPhone, my daughter’s phone, and my iPad, even with completely fresh installs on the other devices. I’ve contacted Rently support (who confirmed it sounds like an app bug), opened multiple tickets with Progress Residential, and I’m still waiting for escalation to the development team. I pay the monthly Smart Home fee for this service, yet the core video function is completely unusable. Please escalate this to your developers and fix the crashing issue so I can actually use the doorbell camera I’m paying for. Screenshots available upon request.
After switching internet providers, the doorbell camera shows “Connection Failed” (which is expected), but the Progress Smart Home app force closes every single time I try to update the Wi-Fi settings to my new 2.4 GHz network. This happens consistently on my iPhone, my daughter’s phone, and my iPad, even with completely fresh installs on the other devices. I’ve contacted Rently support (who confirmed it sounds like an app bug), opened multiple tickets with Progress Residential, and I’m still waiting for escalation to the development team. I pay the monthly Smart Home fee for this service, yet the core video function is completely unusable. Please escalate this to your developers and fix the crashing issue so I can actually use the doorbell camera I’m paying for. Screenshots available upon request.
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Response from developer
We understand your frustration with the app crashes during Wi-Fi setup. Our development team is actively working on a fix for this issue. We have prioritized this bug and will provide an update as soon as possible. Thank you for your patience and for providing detailed information about the problem.
app crashes for doorbell
I switched Internet providers so in order to see who's at my front door I have to set up the doorbell as a new doorbell but when I do that in the smart home app it instantly force closes me I also tried to reset Wi-Fi in the app and it force closed me please fix this developer. I tried it with my iPad my other iPhone and this iPhone -all different apple ids!
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Doorbell notifications stopped working
I switched internet providers I simply need to update the wifi and after trying to setup doorbell video again on my phone, my kids phone, my iPad, the smart home app force closes. Completely exits out entire app! So I tried settings reset wifi in app, same thing! Developer seriously PLEASE get it together and fix these issues! These small coding issues like this is super annoying!
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Terrible
It was just fine before it was changed to have everything in one place. Everything was fine and it should’ve been left alone. All the extra should have been added to the resident app not the smart home. I hate this. Now I can barely control the thermostat. The app barely wants to respond. No one asked for this unnecessary change. Also, having to get a code for the resident app now instead of entering the password was a huge pain as well. Who is making these changes? They’re not good.
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App doesn’t work
The app doesn’t work. Force closes every time I click on it. Doesn’t load up at all. No use in paying for smart home fee if I can’t use it
It does not work
Since the last update the app does not work. It does not update the current temperature and if you change it at the wall it just runs incessantly until you change it at the wall. Worthless
STOP MESSING WITH THE THERMOSTAT BUTTONS
Every update has made this worse, now the buttons are almost too small to hit and it has to update and send the command for EVERY degree change. Whichever developer keeps messing with this… STOP! Or take some UI Design classes!
Doesn’t always work
When the app is working, it’s all right, but when it’s not then it’s a real pain in the butt. App has been updated and still not working.
