App is not functional with smart home
I’ve been contacting Tricon since my app stopped working and I cannot access the thermostat on my app. Which means I can’t change my schedule for when is on and when it’s off. “IT” keeps saying the same bs.. “restart your phone, delete the app.. etc” which I have done and I’m paying for a fee that I cannot even truly even use. I keep getting the error something went wrong and it cannot even fully resolve the issue.
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Surprisingly Simple
Let me be clear — I am not a fan of Tricon. For many reasons. The app, though, is outstanding.
Great convenience for tenants
I love the upgraded app! Easy to pay rents, submit maintenance tickets, adjust my thermostat and lock/unlock the electronic door lock. I can even set and cancel pin/access codes. One feature it’s missing is the ability to contact the landlord/property manager via email or chat.
Response from developer
Thanks for the great feedback! We’re happy to hear you’re enjoying the upgraded app and finding the payment, maintenance, thermostat, and smart lock features useful and convenient. We also appreciate the suggestion about adding direct email or chat communication with property management. That’s valuable feedback, and we’ll be sure to share it with our team as we continue improving the app experience.
Great company
I haven’t had to call but one time and Tricon addressed the issue immediately.
Doesn’t work
I’ve notified them several times that the app does not work for me and nothing has been done. Every time I log in I get a message saying there’s an outage.
