App is not functional with smart home
Surprisingly Simple
Great convenience for tenants
Response from developer
Thanks for the great feedback! We’re happy to hear you’re enjoying the upgraded app and finding the payment, maintenance, thermostat, and smart lock features useful and convenient. We also appreciate the suggestion about adding direct email or chat communication with property management. That’s valuable feedback, and we’ll be sure to share it with our team as we continue improving the app experience.
Great company
Doesn’t work
Ledger
Great for Maintenance Requests, Smart Lock Needs Improvement
My main issue is with the smart door lock integration. The lock itself works fine, but the app connection is almost always offline, so I can’t lock or unlock it from my phone. I reported it once, and it happened to be working during the appointment, but went offline again shortly after. For most of my time here, it hasn’t worked properly through the app.
If that connectivity issue were fixed, this would be a great experience overall.
Response from developer
Thank you for sharing your feedback and for highlighting the features of the app that have been helpful to you. We’re glad to hear the maintenance request process, communication tools, and vendor information have made your experience more convenient. We also appreciate you bringing the smart lock connectivity issue to our attention. We understand how frustrating it is when the app frequently shows the lock as offline, especially when remote access is an important feature. We are actively working to improve app performance and reliability, and feedback like yours helps us identify areas that need attention. Please reach out to us at residentservicecenter@triconresidential.com so we can further troubleshoot the issue and escalate it with the appropriate team. We appreciate your patience and your continued residency with us.
Surprisingly bad experience!!!
Response from developer
We sincerely apologize for your experience and understand your frustration regarding this situation. We appreciate you being a resident for over two years and are disappointed to hear this has left you feeling unheard. Resident concerns like yours are taken seriously, especially when they involve damage to personal property and disruption to your home. We understand that in an emergency situation your priority was protecting your home and cleaning up the flooding, and we’re sorry for the stress and inconvenience this caused. We also apologize for the delays and lack of resolution you’ve experienced while trying to get updates over the past several months. Please reach out to us directly at residentservicecenter@triconresidential.com with your property address and best contact information so we can review the status of your case and escalate it with the appropriate team for follow-up.
Waste of time
Fine
The best
Best rental company
Tricon has been an excellent Property Management company!
Love renting with Tricon
Response from developer
Thank you for your kind feedback and for being a valued resident for the past two years. We're so glad to hear you've had a positive experience and that the app and our team have made things easier for you. We truly appreciate you taking the time to share!
Charging $22 a month for the nonsense that is this app is insanity
Response from developer
Thank you for sharing your feedback. We're sorry to hear about the issues you're experiencing with the app and the smart home features. Please reach out to us at residentservicecenter@triconresidential.com so our team can look into this further and assist you directly.
