App is not functional with smart home
I’ve been contacting Tricon since my app stopped working and I cannot access the thermostat on my app. Which means I can’t change my schedule for when is on and when it’s off. “IT” keeps saying the same bs.. “restart your phone, delete the app.. etc” which I have done and I’m paying for a fee that I cannot even truly even use. I keep getting the error something went wrong and it cannot even fully resolve the issue.
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Doorbell Camera is BS
Doorbell camera sends no notifications the filter feature by object doesn’t work. Complete ripoff and waste of money. Tricon needs to ensure this is an optimal product before charging residents. I have to rely on Blink which works great.
Surprisingly Simple
Let me be clear — I am not a fan of Tricon. For many reasons. The app, though, is outstanding.
Great convenience for tenants
I love the upgraded app! Easy to pay rents, submit maintenance tickets, adjust my thermostat and lock/unlock the electronic door lock. I can even set and cancel pin/access codes. One feature it’s missing is the ability to contact the landlord/property manager via email or chat.
Great company
I haven’t had to call but one time and Tricon addressed the issue immediately.
Doesn’t work
I’ve notified them several times that the app does not work for me and nothing has been done. Every time I log in I get a message saying there’s an outage.
Ledger
Should be able to give more detail about lease and payment adjustments.
Great for Maintenance Requests, Smart Lock Needs Improvement
I’ve had a good overall experience with this app. It’s really convenient to submit maintenance requests, and I appreciate that it gives immediate feedback—like letting me know if something falls under renter responsibility. It also provides contact info for vendors when needed, which has been helpful. Overall, it’s reliable for managing requests and communication.
My main issue is with the smart door lock integration. The lock itself works fine, but the app connection is almost always offline, so I can’t lock or unlock it from my phone. I reported it once, and it happened to be working during the appointment, but went offline again shortly after. For most of my time here, it hasn’t worked properly through the app.
If that connectivity issue were fixed, this would be a great experience overall.
My main issue is with the smart door lock integration. The lock itself works fine, but the app connection is almost always offline, so I can’t lock or unlock it from my phone. I reported it once, and it happened to be working during the appointment, but went offline again shortly after. For most of my time here, it hasn’t worked properly through the app.
If that connectivity issue were fixed, this would be a great experience overall.
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Surprisingly bad experience!!!
A Tricon residential technician, while replacing a kitchen faucet ruptured a waterline and flooded my home. He was very apologetic, but did not stay to help clean up,stating he would be late to another appointment. He assured me I would be reimbursed for the damages to my sofa, sound sound system etc… I hastily cleaned up the massive mess, because it’s my home and I don’t want to live in filth. I was not thinking to take pictures of the damage, until after I cleaned up most of the mess. I was clearly reacting to the emergency situation I had been thrust into. That proved to be detrimental as the last three months Tricon is refusing to take any action to rectify this, even claiming the pictures prove the technician helped to clean the mess. I asked for one months rent to be covered, for the inconvenience and the cost of replacing my items. People familiar with this story say I should have asked for more. This happened in January. Every week since, I contact Tricon,I’ve been told I’d have an answer by the end of the week. It’s now the middle of March. I normally don’t leave reviews, but this matter needs to be resolved! I’m really disappointed, I’ve been a resident over two years, with no issues. This has really left a bad taste in my mouth!😐
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Waste of time
This company could care less about multiple people complaining about an app that’s not working and it’s useless if you’re not able to login.
Fine
I wish there was a messaging system within the app. It’s good for what it is. Tricon has been a good company to rent from. Fix things quickly.
The best
This is my second home with Tricon and I wouldn’t rent with anyone else. The maintenance staff is fantastic. Everyone is a 10 of two are my needs and they just put in the most beautiful new bathroom in my house. Thank you Tricon. You rock.
Best rental company
High quality company that treats tenants like home owners; app is the easiest to use; not one bad, negative, or unpleasant thing about Tricon all around!
Tricon has been an excellent Property Management company!
They always help in every way and make it to easy to submit monthly payments.
Love renting with Tricon
I have been with the company 2 years & plan to stay longer. They have beautiful affordable smart homes & have a functional app that makes communication & making payments easy and hassle free . Great Company & a wonderful the staff. Thanks again.
Charging $22 a month for the nonsense that is this app is insanity
So the smart Home "features" are a non-negotiable mandatory fee added to rent but the app is so glitchy I have no idea what fake reviews have led to this app getting rated five stars. When I open the app to lock or unlock my door it takes a good 30 seconds to load whether I have Wi-Fi, five bars of cell reception, doesn't matter, still takes forever. And you have to hit the "lock" or "unlock" button over and over and over again for it to eventually register. All in all it takes over a minute to lock or unlock the front door which adds up
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Never Works
The smart home never works. Currently can’t pay or submit maintenance tickets with it. And I have submitted multiple contacts with no response
App Headache
I’m frustrated as the Tricon app is not working! I can’t login as the app won’t even open. I have uninstalled and reinstalled it 10 times and it still won’t open up. I can’t access any data whatsoever regarding my rental. I can’t even make payments.
Terrible App
I don’t like that i can’t use this App when i need to. It part of you rent payment but never freaking works. I’m trying to log in but it’s not working at all. They need another option other than this to pay your rent and bills because this app is straight trash and not dependable at all.
Can not login on the app via Gmail account.
Can not login on the app via Gmail account, frustrating that the “smart home” features I pay for can be used…
