No Apple Pay
I am not happy adding cards to random app websites. So I prefer to top up via Apple Pay. This app doesn’t support this feature so I am deleting it
Garbage
Like many others these chargers wouldn’t connect and start charge.
Not good
Failed to load, stuck at charging station with no where to charge . Avoid!
Abysmal
I can’t give less than one star unfortunately, it took me 30 mins to get one working out of a total of 8! Then it disconnected of its own accord after 20 mins of charging.
Poor experience
Tried to charge at Doubletree Harrogate. Needed a big charge, and app insisted I preload with cash before charging, so added £30. Then problems began. One charger offline. Other charger supposedly working but despite repeated attempts would not connect with vehicle. On one occasion it finally connected, but no charge went from charger to car and connection eventually cut. So, a deeply frustrating experience, a car still not charged, time wasted, and £30 out of pocket. AVOID.
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Garbage
The charger doesn’t even work when it says it is working. Absolute garbage
Terrible
This is a terrible charger/app. Getting the thing to charge requires me to change the delay charge setting to zero… why on earth would anyone want to delay charging?!? Avoid buying this awful charger.
Dysfunctional and seemingly not correctly commissioned
Whilst attempting to charge and Hotel Indigo in Torquay I came across two other users suffering connection and functionality issues.
One of those users was a regular at hotel and advised these chargers rarely work and even less rarely reliably.
I witnessed the only seemingly functional dual charger of the three available trip 3 times over 2 days.
It seems that the load for two cars on a dual charger trips it out.
The other chargers appeared intermittently powered up but their displays indicated they were not connected.
None of the QR codes were recognised when scanned in Project EV app. Manual entry of charger IDs only seemed to work on two ports (on same charger).
The other 4 charger IDs were not recognised.
Appalling experience robbing user of connection fee each time and delivery minimal electricity for that fee.
Fee charged isn’t even that competitive for a 7kW connection.
Project EV sort yourselves out. I suggest you can drop the Pro reference also🤷🏼♂️
One of those users was a regular at hotel and advised these chargers rarely work and even less rarely reliably.
I witnessed the only seemingly functional dual charger of the three available trip 3 times over 2 days.
It seems that the load for two cars on a dual charger trips it out.
The other chargers appeared intermittently powered up but their displays indicated they were not connected.
None of the QR codes were recognised when scanned in Project EV app. Manual entry of charger IDs only seemed to work on two ports (on same charger).
The other 4 charger IDs were not recognised.
Appalling experience robbing user of connection fee each time and delivery minimal electricity for that fee.
Fee charged isn’t even that competitive for a 7kW connection.
Project EV sort yourselves out. I suggest you can drop the Pro reference also🤷🏼♂️
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Review
Simply the worst app ever I’ve used in any context. Appallingly designed and totally user unfriendly.
Horrendous app & service
Completely nonsensical charging process with useless instructions. Forced to create an account to then pay for this abysmal service. Avoid at all cost.
Takes your money before saying charger is broken
Hotel charger. Got onto the app (via QR code specific to the machine). Put in card details, paid £10. Only then did it tell me all the chargers are offline
Appalling
I have 2 Project EV chargers at my holiday let which are linked to this app so guests can charge their cars. Not a single guest has been able to charge their car through the app since I set up my contract 2 months ago. The app takes their money to put onto account but then doesn’t successfully link their car to the charger. Unhappy guests is not good for my business and unexpected additional fees appearing on my monthly bill from them makes this look more like a scam than a professional outfit. Also customer services don’t operate after 6 pm or weekends which is when most customers will be having issues!
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Ridiculous this needs an app
Tried to charge at a hotel with minimal signal in the car park. Got onto the app and it’s the least user friendly experience. You have to create an account for some bizarre reason. Then you have to top up with £20 credit to charge your car but when you go to top up it doesn’t give you the option to top up with £20, just £10 or £30 so you have to top up twice with £10 🙃. I don’t want to spend money in order to charge with chargers I may never use again. Honestly, just make your chargers pay by card for what you need. You’d make way more cash as myself and many other people parked nearby all said that they honestly couldn’t be bothered to go through the hassle.
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App not working
I have to used this app as I charge at work and this is what they use, the app starts off well after and hour it disconnects from the vehicle and stops charging or that car is charging but in the app u cannot stop the charge, this becomes a blank page! Very very frustrating.
Contacted the team by email no real solution given.
Please fix the bug on the app!!!!
Contacted the team by email no real solution given.
Please fix the bug on the app!!!!
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Terrible charging experience
What a faff. Firstly you have to struggle to load £20 onto your account before charging (£10 at a time, and waving the app to authorise the transaction with your bank seems to often cancel the payment). Then the charger just refuses to start charging my car because there is another car already there (mine!). And finally no customer support. So I am £20 lighter and my battery is still low.
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Bad
Well done for making your chargers as difficult to use as you could.
I can’t use my Porsche charging card to pre-auth
I can’t use a debit card to pre auth
You have to download the app
You have to make an account
You have to pre load credit
You can’t pre load credit from Apple Pay
You can’t pre load credit from cards stored in Google pay
I mean, how hard do you want it to be? Wouldn’t be surprised if you had to finish a crossword in the app to enable charging…
I can’t use my Porsche charging card to pre-auth
I can’t use a debit card to pre auth
You have to download the app
You have to make an account
You have to pre load credit
You can’t pre load credit from Apple Pay
You can’t pre load credit from cards stored in Google pay
I mean, how hard do you want it to be? Wouldn’t be surprised if you had to finish a crossword in the app to enable charging…
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Terrible
Insists on a minimum £30 charge on a 7kW charger - absolute robbery, there’s no way on earth I’m ever going to recoup that, I’d be lucky if I get £2.10 of charge in during the time I’m here.
Really should be made illegal to try and do this.
Really should be made illegal to try and do this.
Not working
Waste of time
£20 min deposit
A minimum £20 deposit when we are just doing a top up charge at a charger we will never use again. It takes the mick.
Prepayment model in 2024 is stupid!
Have to register/give away loads of personal data only to find that the only way to use the charger is to prepay £20. No way to get unused balance back. Useless if you won’t be using one of their chargers regularly. It’s 2024 - Have you heard of card pre-authorisation!!!? Or contactless? or Electoverse? Didn’t use the charger as a result. And went elsewhere. Shame the app/payment model lets it down as hardware itself looked good.
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