Proof process server app
Response from developer
Thank you for the review, and for taking the time to share your experience! We completely understand how important it is to submit quickly when you're at the door, and we're sorry to hear the app has been loading slowly in those moments. We are actively working on app performance improvements. In the meantime, please reach out to us at wecanhelp@proofserve.com with your device type and app version so we can dig into what's happening and help troubleshoot. We appreciate you serving with Proof!
This app gets worse with every update
Since they have upgraded it several times, and I use that term, loosely, you can no longer do off-line updates of jobs, which is a huge problem if you’re in an area with bad cell service. Many times the app crashes instantly when you try and open it, or you simply get a black screen or a white screen and have to completely try and close it and go back into it. Anytime you tell them there’s a problem they act like it is residing in your device and try and help you troubleshoot it. I don’t have time for that because the problem is never in my device. The problem is in their app! These people don’t listen
Response from developer
Thank you for taking the time to share this feedback! We’re sorry for the frustration you’ve experienced with the app, and we’ve shared your comments with our Product Development team for review. In the meantime, we’d really like to help troubleshoot the issues you’re seeing — please reach out to us at wecanhelp@proofserve.com with your device details and app version so we can dig in further. Thank you!
Job instructions
Response from developer
Thanks for the feedback, and we’re sorry your first experience has been frustrating — that’s not what we want for servers using the Proof platform. Some jobs do have follow‑up steps (like mailing documents) that depend on the outcome of the serve or court/client requirements after attempts are made. We understand that can mean extra time and out‑of‑pocket costs, and we’re always working to make job requirements clearer upfront when they’re known. Please reach out to us at wecanhelp@proofserve.com so we can review your specific job and help. Thank you!
Buggy
Not good, not bad.
Response from developer
Thank you for your feeddback! We always strive to provide the best service possible, and we’d love the opportunity to learn more about how we can improve. Please don’t hesitate to reach out to us directly at wecanhelp@proofserve.com - we’re here to help!
