Not working
This app has been messed up for a while. It will not do what stated. Says will send email or text with security code. Yesterday it was 5 1/2 hrs and the app wouldn’t take it because it signed out. Have tried no less than 10 times today and it still hasn’t worked. It’s lousy.
Doesn’t work
And now I’m overdrafted by $180. Thank you for being absolutely worthless.
So frustrating!
Rarely ever functions properly! I prefer to turn my cards off until ready to use them, but it seems every time I need to turn it on, the app doesn’t work. WHY is this feature not built into the mobile banking app instead of in this separate app? It makes no sense. I am about ready to change banks because I always have issues accessing my own funds because of this issue-laden app.
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THE WORST BANK
IVE BEEN TRYING TO LOG INTO MY ACCOUNT BUT THE WHOLE APP WEBSITE IS DOWN
The worst
The only reason I downloaded this app was to turn on and off my card as I choose, but half the time it either won’t lock or won’t unlock. Add to that the multiple failed log ins and this app is useless. Will be deleting once I am able to get back into and turn my card back on.
Poor service
This is suppose to be a bank that has to have the best of the best . Why must I download another app to turn of and on my card no other bank makes me do that! And it doesn’t even work always saying establishing a secure network while I’m waiting in a line trying to make a purchase or when I want to turn off it won’t allow me . Don’t give me tools to protect myself if I can’t use them! I reached out and the customer service said they are working on it?! It’s been 1 month / half! Get it fixed. I can’t afford to lose money on your behalf of negligence!
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Needs work
This app is terrible. I love the concept of being able to turn cards on/off especially when traveling. This app is unreliable and is broken more than it works. When the app is down there is no way to unlock your cards even through the webpage. Great idea but poor execution by the developers.
Misplaced my cards and app doesn’t work
Kind of having a crisis here and want to lock my debit cards. Bank app says to download this app, following directions to link and it just says “Please wait while establishing secure connection” Way to be helpful.
Please fix, so many issues
It barely works it gets stuck on authenticating. I need card control but it’s so slow I can barely keep it. Hasn’t worked most of the time for a while now.
Won’t send email
Tried to set up but the security email was never received (even after linking to my prosperity account) this bank makes everything difficult
Please fix so I can rate to 5
The app has been great until the most recent update. It takes up to five minutes and will say “unable to process—-“ if I want to switch it on or off.
Just reporting so it can be fixed.
Will rate to 5 after fixed.
Just reporting so it can be fixed.
Will rate to 5 after fixed.
It works half the time
It’s like whenever I need it something is magically wrong with the app. If you can’t get into the app and your card is locked there’s no other way to unlock the card even if I use the online banking app.
FINALLY!
After 4 years and 10 new cards from pesky fraudulent hits, I found out about the card control app! I do like the app but it’s a little curve getting used to it. 🥴
Card
Is anyone else’s card not working? I talked to the lady to confirm that the “fraud” was me making a purchase and said she’ll revert the fraud block on my card. Only for me to try to use my card again and notice that it’s still not working.
Worthless
I waited for hours to get a “6 digit token” and tried multiple times to refresh it and never received one. The app is very slow and not helpful at all.
Don’t waste your time downloading it.
Don’t waste your time downloading it.
The App is Incredible
I have to say the app is easy and straightforward to use it. You can learn about any transactions from your card. When you find something wrong or you didn’t charge something then you can turn your card off
Great tool
This is a great app and tool to stay on top of the security of your cards.
Terrible
Why does this have to be a separate app? You can't even use it on its own, you have to open the regular app, click card control in the menu, and then be redirected to this app each time.
After all that you still can't block recurring payments. What's the point?
After all that you still can't block recurring payments. What's the point?
Seemed good
Seemed good downloaded then updated some things and now the app won’t open :(
Easy Setup
So far so good!! I don’t think I understand how to setup regions though—is a region simply the area showing on the map when I save it? If so, beyond easy!
