Login Doesn’t Work
Despite entering my credentials exactly as I do on the website, it just doesn’t work. This app needs a total overhaul. Useless on every level. Now the website is another story. How is it possible all of my cards show “Your payment did not submit, please try another payment.” They work just fine elsewhere.
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Can’t log in
Like everyone else there’s a problem with the login. I don’t know how they have a 4.1 overall rating. Terrible app. 0 star if I could
Dysfunctional
As my title says, this app is dysfunctional. Can’t even login and has been like this for months. FaceID just brings me back to the login screen over and over again. Guess it’s good to be able to say they have an app but too bad it’s inaccessible. Bug fixes a week ago? Maybe it’s time to hire an exterminator.
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Doesn’t work
App doesnt work. Keeps giving me an error that there is an issue processing my account. I can log into the website with the same credentials without a problem.
App pathetic
Always have issue to login. Keep getting alert of couldn’t process request. It’s frustrating.
latest release fixed the FaceId
FaceID support working again
Terrible app, terrible company
The crooks at PSEG can’t even get their own app to work properly. Attempts at paying bills randomly don’t go through, viewing bills fails to work half the time, and for reasons unknown it is still impossible to sign up for automatic payments without contacting their useless customer service (who haven’t been able to get it right in 2 years).
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ROLLBACK THE UPDATES
Ever since you updated this app the beginning of the summer, it’s been nothing but problems and DOES NOT WORK. It’s unusable in its current form.
FaceID and trying to use a password manager to login DOES NOT WORK.
Switching apps to pull up my password from a password manager and then returning to the app results in the app blanking out my username and password fields.
Even when the app was working like 3 months ago, it showed “Expired Fusioncharts License” for days, and when that finally got fixed, I still cannot view my usage charts in any meaningful way (the “day” chart goes back like 3-4 days only, useless). This are rookie mistakes.
Whatever scammer “developers” you hired (or contracted out) to build this app should be fired and barred from calling themselves app developers, this is all stuff that should be caught in BASIC QA.
Get it together.
FaceID and trying to use a password manager to login DOES NOT WORK.
Switching apps to pull up my password from a password manager and then returning to the app results in the app blanking out my username and password fields.
Even when the app was working like 3 months ago, it showed “Expired Fusioncharts License” for days, and when that finally got fixed, I still cannot view my usage charts in any meaningful way (the “day” chart goes back like 3-4 days only, useless). This are rookie mistakes.
Whatever scammer “developers” you hired (or contracted out) to build this app should be fired and barred from calling themselves app developers, this is all stuff that should be caught in BASIC QA.
Get it together.
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No more “compare rate “tool
No more compare rate tool after update
Support is awful
App was working fine until until it stopped. Support was no help. Finally saw an update. Applied that and now it’s letting me in again.
😡 MANUAL INPUT OF PASSWORD REQUIRED EVERY LOGIN!!
Why have Face ID as a feature if you must put your password in manually EVERY SINGLE TIME?!?!
Reassuring
It’s an awesome feature very helpful very accurate. Also easy to use. In all honesty considering I have no alternative energy service option, pricing and cost for service this App is expected!!!
You get what you pay for..…$$$$$$$$$$$$$$$$$$!!!!!!!!
You get what you pay for..…$$$$$$$$$$$$$$$$$$!!!!!!!!
Faulty update
Can’t even login
Can’t login using password managers
The app works fine but somehow I need to enter user and password manually . It won’t let me enter credentials using 1Password or copying and pasting. Very annoying.
Bug fixes 😂😂😂
I think this is like the 3rd round of fixes in a week or so. Can finally log in and am not blocked out by a “you must update message” but now facial recognition is completely gone. Not even “remember username” is working.
Disables password managers and pasting
So dumb. Can’t stand when companies do stupid stuff like not allowing password managers to fill in login details or disabling the ability to paste. Uninstalling app and just using website because of dumb stuff like this.
FaceID feature no longer working
FaceID support no longer working
Unable to use app (update)
7/28 - Bug Fixed the requirement to update…but now the MFA doesn’t work and says “there was an error processing your request.” I know one day this app will work, but who knows when.
7/21 - Stuck in an infinite loop. Deleted app because it wasn’t letting me login. Redownloaded it from App Store and after opening it it says we made an important update to the app…update now. But I have the latest version. Can’t use app otherwise.
7/21 - Stuck in an infinite loop. Deleted app because it wasn’t letting me login. Redownloaded it from App Store and after opening it it says we made an important update to the app…update now. But I have the latest version. Can’t use app otherwise.
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Bug can’t login
Fix your app if you guys want to get paid.
What bug fix?!
Stuck in the loop message that there is an update but clearly there is not.
