Zero stars more appropriate
An app required for recording essential care must be reliable—and its company must take responsibility when it fails.
Example - (more than once) Time4Care failed to record an attempted clock-out during maintenance. Instead, it kept the attendant clocked in until the timer stopped at 24 hours. When the error was discovered and a correction attempted, the app required an acknowledgment of noncompliance with the EVV mandate.
The attendant attempted to follow the procedure. The app failed. Requiring a noncompliance acknowledgment to correct a technical failure is unacceptable.
Our experience with PPL’s customer service has also been deeply frustrating. Mistakes are difficult to resolve, and getting access to a supervisor who can take responsibility is also problematic. Families need clear answers and timely corrections while providing essential care.
An app malfunction does not mean care stopped. Caregivers should not have to worry about losing pay or accepting responsibility for a system failure.
Example - (more than once) Time4Care failed to record an attempted clock-out during maintenance. Instead, it kept the attendant clocked in until the timer stopped at 24 hours. When the error was discovered and a correction attempted, the app required an acknowledgment of noncompliance with the EVV mandate.
The attendant attempted to follow the procedure. The app failed. Requiring a noncompliance acknowledgment to correct a technical failure is unacceptable.
Our experience with PPL’s customer service has also been deeply frustrating. Mistakes are difficult to resolve, and getting access to a supervisor who can take responsibility is also problematic. Families need clear answers and timely corrections while providing essential care.
An app malfunction does not mean care stopped. Caregivers should not have to worry about losing pay or accepting responsibility for a system failure.
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Love time 4care
Excellent the way it works
Time Care
I really enjoy using this app because it allows me to keep the time taking care of my father and how much I’m getting paid to do this but it’s just not about the money. It’s just about the time and effort I’m putting into doing what I need to do phlegm Home is easier for me to get things done from home is easier for me to have things done from home. It’s also easier for me to keep an eye on my father, even though he’s still acting and still able to do things it just lets me keep an eye not just on my father, but also on my mother who my brother is taking care of but it just make sure that the house is run smoothly. Everything is taken care of within the amount of time I have even though I still keep working throughout the day and my day is not over I’m still working.
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Easy to use
Time4care app is simple and easy to use you see your hours worked and how much is expected to pay on your next check.
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Es fácil de usar
