Awful. Full of glitches
Every month we re facing issues. Check-in or Check-out might disappear. So many glitches and hiccups. Customer service is the worst you can only imagine to deal with. Thousands were forced to deal with this PPL , with this NIGHTMARE
Needs to be updated
It’s got an easy, but it should have more stuff, you should be able to find out about your benefits, you should be able to talk or chat with staff, etc but for the most part it’s pretty easy!
User friendly
Very efficient tool
Employer
I love the app because it’s easy to navigate
S.o.s
Needs improvement I can’t log in and it happens a lot
Broken App, Missing Wages, No Support
This app has been an absolute disaster. I have been unable to reliably log my hours because the app constantly malfunctions, logs incorrect times, or fails to record my shifts properly. As a result, I have not been paid correctly in almost two months for hours I already worked.
I have repeatedly contacted PPL management and support by email and phone, but I either receive no response or am told someone will call me back. No one follows up, no meaningful updates are provided, and there has been no resolution.
To make matters worse, employees cannot even access clear pay stubs to verify what days or hours were actually paid. It is impossible to audit payroll when the system is inaccurate and lacks transparency.
Workers depend on timely paychecks to pay their bills. This app and the lack of customer support have caused unnecessary financial hardship. I would strongly caution anyone against relying on this system until these serious payroll and reliability issues are addressed.
I have repeatedly contacted PPL management and support by email and phone, but I either receive no response or am told someone will call me back. No one follows up, no meaningful updates are provided, and there has been no resolution.
To make matters worse, employees cannot even access clear pay stubs to verify what days or hours were actually paid. It is impossible to audit payroll when the system is inaccurate and lacks transparency.
Workers depend on timely paychecks to pay their bills. This app and the lack of customer support have caused unnecessary financial hardship. I would strongly caution anyone against relying on this system until these serious payroll and reliability issues are addressed.
Show more
System as a whole
User Friendly
Quadriplegic
This is the best app to tell me so much. Thank you guys so much for helping me so much in my life.
We will not work for blind or low Vision.
This application does absolutely not work with Apple‘s voiceover, which is a text to speech program that blind and low Vision people use.
There are some major problems. I have informed PPL about what they say on Willin and I was blatantly told that they will not fix it.
There are some major problems. I have informed PPL about what they say on Willin and I was blatantly told that they will not fix it.
No IT coverage
No one can remove a prev PA whose clock is running. . Literally no one. PPL has no solutions. Terrible service.
No good App
I’ve been trying to download this app since I was told to re-download it and every time when I go to try to re-download it it stops me from downloading. I don’t know what’s going on. Do you want us to pay for this app because if you do, I’m going to consumers report cause it keeps telling me upgrade my credit card information. What does my credit card information has to do downloading this app for my Home Attendance to get paid?
Show more
Fraud
My phone has been unfortunately a victim of hackers and malware! Myself a very unsatisfied and frustrated customer! This is the 10th complaint I have sent to the support team and they have been no help! My financial accounts have been compromised and I have been unable to access my phone to the best ability, this has caused a tremendous loss and my job is being held open. I need immediate to action, answers and rectification
Thank you Leah Bonilla assistance and resolution from the proper department. I’m looking
Thank you Leah Bonilla assistance and resolution from the proper department. I’m looking
Show more
Required app ugh
Although this app is required for me to log in and out for my job it doesn’t have any where to log my pto or you can’t find out how to submit your pto.
It doesn’t work most the times where my job is due to being in upstate where there is hardly any service and WiFi is spotty. So most offline entries until I can find good wifi coverage or towers that work.
It doesn’t work most the times where my job is due to being in upstate where there is hardly any service and WiFi is spotty. So most offline entries until I can find good wifi coverage or towers that work.
Show more
My Caregiver Team
They are excellent workers, they actually care about me and my needs❤️,ty to whomever created this program.I really appreciate it and your time.
Log in issues
The app is ok when it works , I was locked out for logging in one time now I have to go through a bunch of stuff just to get the app working hopefully doesnt prevent my employee from getting paid
The app has done this numerous times. Very inconvient
The app has done this numerous times. Very inconvient
Time4care
This is far best and easy to use I think ppl should have a dedicated phone to use because our personal phone should not be used on our dime or some phones accept two SIM cards one can be use as our own phone and the other one for dedicated for Time4care
Subpar app and program
Worst app ever. My aid can’t look at her payroll has no way of looking at her pro. New York State strikes again with a garbage takeover
Glitching/technical problems
For the past two weeks or so this app has been booting me out. Not allowing me to save my time. And it seems that no one is looking into the matter. I’ve used this app for years and now it’s becoming a problem.
Running time needed
There needs to be a way for each caregiver and everyone to see how much personal care and attendant care has been used by the month and how many overall hours are left so we don’t have to keep up with it so closely on a calendar.
Chat line
Poor… I tried reaching out by chat to discuss why I have to pay for the PPL app and I was told there were no Agents available. I believe the point in having a chat line is to always have Agents available.
