Horrible
This app is horrible. People need to use it and half the time it’s down for maintenance! Fix it or come up with something better
Provider
We need to know how the minutes (1-2 over or under) affect our team or our pay? I don’t want our participant, Rebecca Bensman, to have a problem at the end of the year. Please advise us. Thanks
Need More Options
At base, it is an okay app. But there should be more options or more free text. Preferably with missed punches and tasks for the day. An assistant can do a variety of things other than what is listed. And there are times a missed punch is an app problem not user.
Issues
I keep getting that the participant is not Medicaid eligible. He is!
I have to resubmit my hours. Or call PPL and have them fix it.
I have to resubmit my hours. Or call PPL and have them fix it.
PPL Time4Care App 2025
PPL is providing consumers and personal assistants with This “the” best, very fast, efficient, and secured application that adheres to HIPAA and PII. I am a witness
of failed potential hacking incidents which my mother and I experienced in July 2025. Thanks you PPL for using this ultimate secured app for healthcare patients and healthcare personnel.
of failed potential hacking incidents which my mother and I experienced in July 2025. Thanks you PPL for using this ultimate secured app for healthcare patients and healthcare personnel.
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Horrible
This app constantly has issues. From sign-in to clocking-in, the app either says you’ve been clocked-in for over 24 hrs-even when you stopped your time at the appropriate hour-or it states that you ran out of time when you clearly have been logging in and out correctly. Sometimes, the app doesn’t even clock you in at all. This is the worse addition to PPL. They should have left it simple; you call in to an automated machine, you press a button and that’s it. Clocking-in and out was simple. No mistakes. No app failure.
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Aprobar horas de trabajo
Exelente aplicación gracias trabaja genelial.
July 1st update
Worst thing to ever happen to this app was the July 1st update. Several people weren't paid on time including me and multiple sessions were unable to be approved. Terrible new system.
Excelente
Muy buena la aplicación
Would give it 0 stars
Issues with the correct pay
Not working
App say I am not registered today out of the blue
No good App
Sometimes your app don’t be working and then you wanna turn around and don’t wanna pay my Home Attendance. It’s not her fault that she’ll be going through glitches and stuff. Pay my Home Attendance, Yolanda, Moody.
Easy breezy
This app is very easy to navigate, effortlessly.
Public Partnerships is awesome!
I think Public Partnership is outstanding. Everyone that I have ever talked to is very knowledgeable. My questions never go unanswered and I have always had the most excellent, excellent customer service anytime I have been in contact with them. They are prompt, efficient, very knowledgeable and experienced and overall, they’re the very best. I highly recommend Public Partnership, LLC
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Awful. Full of glitches
Every month we re facing issues. Check-in or Check-out might disappear. So many glitches and hiccups. Customer service is the worst you can only imagine to deal with. Thousands were forced to deal with this PPL , with this NIGHTMARE
Needs to be updated
It’s got an easy, but it should have more stuff, you should be able to find out about your benefits, you should be able to talk or chat with staff, etc but for the most part it’s pretty easy!
User friendly
Very efficient tool
Employer
I love the app because it’s easy to navigate
S.o.s
Needs improvement I can’t log in and it happens a lot
Broken App, Missing Wages, No Support
This app has been an absolute disaster. I have been unable to reliably log my hours because the app constantly malfunctions, logs incorrect times, or fails to record my shifts properly. As a result, I have not been paid correctly in almost two months for hours I already worked.
I have repeatedly contacted PPL management and support by email and phone, but I either receive no response or am told someone will call me back. No one follows up, no meaningful updates are provided, and there has been no resolution.
To make matters worse, employees cannot even access clear pay stubs to verify what days or hours were actually paid. It is impossible to audit payroll when the system is inaccurate and lacks transparency.
Workers depend on timely paychecks to pay their bills. This app and the lack of customer support have caused unnecessary financial hardship. I would strongly caution anyone against relying on this system until these serious payroll and reliability issues are addressed.
I have repeatedly contacted PPL management and support by email and phone, but I either receive no response or am told someone will call me back. No one follows up, no meaningful updates are provided, and there has been no resolution.
To make matters worse, employees cannot even access clear pay stubs to verify what days or hours were actually paid. It is impossible to audit payroll when the system is inaccurate and lacks transparency.
Workers depend on timely paychecks to pay their bills. This app and the lack of customer support have caused unnecessary financial hardship. I would strongly caution anyone against relying on this system until these serious payroll and reliability issues are addressed.
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