Zero stars
This is the worst app ever. Every time I try to make a payment the app doesnโt work. ๐ค๐คฌ. I have been trying to pay my water bill for awhile now. Now I have late fees! Fix this app please.
Canโt log in
Cannot log in when not connected to Wi-Fi?! Seriously?! Donโt waste your time, use the website or better yet, ask your utility company to change services.
I have to use it and I hate it
I have to use this app for rent and half the time it doesnโt let me log in and says network not available. Frustrating when Iโm on a time crunch.
Trash
If the App Store would allow me to give zero stars I would donโt try to call customer service cause apparently they donโt know jack about jack donโt recommend.
Barely ever loads, canโt create account
The app stays stuck on loading. If youโre lucky enough to get through then it still doesnโt let you create and account.
Poor rating, 1.6
Why nobody cares to improve this app???
Consistently terrible
Our local electric/water company uses PSN for online payments. While the website is good, we thought weโd try the app a number of years ago, and deleted it rather soon after - it just didnโt work well.
Today, I decided to try it again, despite the consistent poor reviews. Lo and behold, making payments is impossible. A card is the only option selectable (totally fine - I use one card for utility payments), but no credit card types are available, so while the card information can be entered, itโs impossible to proceed without choosing a non-existent card type. And, 5 minutes after I decided to give it another chance, I deleted it.
Iโm sticking with the website. The app is nothing but a way to see a balance, which can be done on the website.
Today, I decided to try it again, despite the consistent poor reviews. Lo and behold, making payments is impossible. A card is the only option selectable (totally fine - I use one card for utility payments), but no credit card types are available, so while the card information can be entered, itโs impossible to proceed without choosing a non-existent card type. And, 5 minutes after I decided to give it another chance, I deleted it.
Iโm sticking with the website. The app is nothing but a way to see a balance, which can be done on the website.
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Canโt even create an account
When I try to make a new account, the pinwheel just sits there and spins around and around indefinitely. Kind of amazing that my municipality relies on this. Now I have to cut a paper check and drop it off like itโs 1999.
Iโve never seen an app with this many issues
Iโve never felt compelled to read the reviews for an app before. But wow, it seems any issue that can happen, has happened. The worst part is, the bad reviews go back almost a DECADE, and nothing has changed. Is there anyone in charge of this app? Fire them, and get a whole new team.
Iโve only been using the app for 2 months. The first month, it worked like it was suppose to. Super convenient to be able to look back on all my bill and payment history. Now, on the 2nd month, I canโt see my bill. I canโt see any past activity. All it shows me is the amount I owe, with no due date, and nothing else. Very annoying.
Iโve only been using the app for 2 months. The first month, it worked like it was suppose to. Super convenient to be able to look back on all my bill and payment history. Now, on the 2nd month, I canโt see my bill. I canโt see any past activity. All it shows me is the amount I owe, with no due date, and nothing else. Very annoying.
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Doesnโt work right
This app is supposed to be what weโre supposed to use to pay our water bill and I personally havenโt been able to make a payment on it in months. Doesnโt maintain payment information, doesnโt want to save payment information and constantly jams up. Iโve tried uninstalling and reinstalling and that didnโt even help. I donโt know what updates were done but either undo them (because Iโve never had this issue in the past) or completely revamp and recreate this app so that people can get back to paying their bills. Frustrating - Absolutely frustrating.
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Problem with payments
I use to never have an issue with paying my rent in here but now when I try I get a message saying โRural Water District #1 Murray only allows payments between the 1st and 27th of the monthโ
So today is the 1st and I still canโt may pay rent payment, this is ridiculous!
So today is the 1st and I still canโt may pay rent payment, this is ridiculous!
Horrible app!
This app doesnโt show our past invoices, nor detailed activity of fees, payments and usage. Whatโs the purpose of this app?
Useless
Would be convenient but canโt even open the app up. It just crashes. Why recommend to use the app if itโs unusable.
Mobile app
Garbage donโt waste your time
HELP...
It does not let me select a payment method, and when I try the option is blank. I would Love to be able to use this APP, but unfortunately I canโt!
Could Use Some Help
The app does what it says itโs supposed to do, but not very well. Those of you who read reviews, Iโd recommend having this app, but as a 2nd source of information only. Until this app gets the overhaul that it badly needs, just be careful when using the app, and go to the website instead for anything of importance.
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Do not trust this app!!!
I set up auto draft when I got this app, first payment went through fine. However, my next bill showed I had a past due balance! Checked my bank account, and I was charged for the utility bill and was still showing I owed a balance on the bill I paid. DO NOT download!!!
Late service
This app is terrible!! It doesnโt reflect onto the pain partyโs account until itโs too late. I payed my bill on time in the app
But I was still charged a late fee since the app didnโt process it in time. Also it doesnโt show any due dates it just shows what the balance is as if the following Monday so u never know anything about when you have to pay and whatโs going on. I had to call my actual water company to figure out what was going on. And why I was getting a late fee every month. Terrible app I do not recommend
But I was still charged a late fee since the app didnโt process it in time. Also it doesnโt show any due dates it just shows what the balance is as if the following Monday so u never know anything about when you have to pay and whatโs going on. I had to call my actual water company to figure out what was going on. And why I was getting a late fee every month. Terrible app I do not recommend
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Still Need some work
I need to be able to see my bills and activities more than 2 months.
Plus $2.99 convenience fee. Itโs 2020.
Plus $2.99 convenience fee. Itโs 2020.
Does not work... unable to login
I have tried to get access via the app (yes, I have an account, yes I am using the correct user name and password) but every time I try I get a message no WiFi or low bandwidth, but yet I am able to use my phone with out any issues including internet...
