Can’t edit profile
Lately any time I try to edit my profile it won’t save. It also won’t let me cancel to get out of it. I have to shut the app down every time
Freezing
App freezes when updating profile. Tried multiple fixes. So be sure to save your writing on another document before signing out if you are updating your professional profile. I hope they can address this, because I love having the option of the PT Pro App.
Having issues with the Sessions function
Recently, I have been having issues with being able to conduct telehealth sessions through the app. I will get a notification that I have a client in the waiting room but when I go to login, it doesn’t show that there’s anybody in the waiting room and therefore, I cannot conduct the session. This is also happened with the laptop as well so it must be a problem with psychology today. Is anybody else having this problem?
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Great app
Love the app and it’s ease of use. What can be frustrating is that I sometimes have to log out and log back in to see if my client signed in because it won’t show it to me right away if I been logged in for a few hours. Also, the client not being able to switch the camera to show me something or to hold it horizontally so the mic doesn’t get blocked can be frustrating. If that’s fixed then 5 stars!
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Needs landscape mode
The app will not allow patients to use it in landscape mode. This needs to be corrected, as it causes issues with sound when an iPhone is propped up vertically (blocks the mic).
