Great app
Convenient app
iOS 27
Very disappointing experience. After the iOS 27 update, the Puls app does not work correctly and these problems have still not been fixed.
The app was tested on three different iPhones with the same result. The calendar is completely stretched out, the weekly view is extremely inconvenient, and zooming does not work at all.
Even worse, customers cannot sign after the job is completed because the signature screen freezes and the button does not work. Customers also cannot complete payment properly because the app freezes during the payment process. I have to call a dispatcher and have the payment processed manually through them.
The pricing policy is also very unfair to technicians. Puls takes a very large portion of the money from each job, while the technician who actually performs the work receives too little. Considering the amount of driving, time, tools, experience, and responsibility required, the technician’s share should be much more reasonable.
These are basic and essential functions for a technician using this platform every day. It is extremely frustrating that such serious problems have been taking so long to fix after the iOS 27 update.
The calendar zoom, customer signature, payment system, and technician compensation all need serious improvement. Right now, the app and the overall platform experience are very disappointing.
The app was tested on three different iPhones with the same result. The calendar is completely stretched out, the weekly view is extremely inconvenient, and zooming does not work at all.
Even worse, customers cannot sign after the job is completed because the signature screen freezes and the button does not work. Customers also cannot complete payment properly because the app freezes during the payment process. I have to call a dispatcher and have the payment processed manually through them.
The pricing policy is also very unfair to technicians. Puls takes a very large portion of the money from each job, while the technician who actually performs the work receives too little. Considering the amount of driving, time, tools, experience, and responsibility required, the technician’s share should be much more reasonable.
These are basic and essential functions for a technician using this platform every day. It is extremely frustrating that such serious problems have been taking so long to fix after the iOS 27 update.
The calendar zoom, customer signature, payment system, and technician compensation all need serious improvement. Right now, the app and the overall platform experience are very disappointing.
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Service call
Why are you making the technicians collect payments? When an order comes in, I need to know right away how much I’ll be paid for the service. I shouldn’t have to chase after customers and beg them to pay just so you can get your cut.
Arthur
Arthur was great! Professional and very knowledgeable. Great to work with
Washer
Excellent service
