VisualSupport vs Puls Technician App

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Puls delivers intelligent end-to-end support for major home devices, appliances, and systems. Our nationwide network of 5,000+ technicians repair and install appliances, garage doors, TV and entertainment systems, phone repair, smart home devices, and more. We believe finding a technician to install or repair anything should be accomplished with the tap of a button. As a Puls technician you will: Get access to a consistent stream of jobs in your area Earn competitive, reliable pay. Top technicians make more than $2000/week! Build your own schedule. Choose and how much you'd like to work Make someone's day! Customers will love you for making repairs and installations effortless Join us today or visit puls.com for more information.