VisualSupport vs TracPipe System Guide

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

This App allows the user to size the TracPipe® System Flexible Gas Piping products, to either the Longest Run or Branch length method of gas pipe sizing. Whether the installation is in TracPipe, TracPipe AP, or TracPipe PS-II CSST (Corrugated Stainless Steel Tubing). The App displays the appropriate size of piping for a given capacity depending on the type of gas, supply pressure and allowable pressure drop selected by the user. By selecting the design parameters using easy drop-down menus the user then chooses the length of pipe and tubing size on the easy-to-read calculator wheel to find the capacity capable of being delivered by any of the seven sizes offered by TracPipe. Gas piping systems sized with the TracPipe Size and Capacity Calculator must be sized in accordance with the steps for the Longest Length Method or the Branch Length Method as outlined in Chapter 4 of the International Fuel Gas Code or Chapter 6 of the National Fuel Gas Code. The piping system designer must assure that the pressure drop is such that the supply pressure at the appliance is greater than or equal to the minimum pressure required by the appliance. This App provides access to multiple features including our TracPipe System Flexible Gas Piping Design Guide & Installation Instructions (D&I Guide), Price Sheet, Fitting Assembly Videos and Instructions, Contact Us Information, and our Training Portal.