VisualSupport vs Rinnai Central

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Rinnai Central helps professionals support customers and gives homeowners convenient control of compatible Rinnai water heating systems from anywhere. For Rinnai PROs and installers, Rinnai Central makes it easier to register products, set up compatible customer devices, access service tools, and stay connected to Rinnai resources. For Rinnai tankless water heater owners, Rinnai Central provides convenient access to temperature control, recirculation settings, scheduling, system status, and maintenance alerts when supported by the connected product. PROFESSIONALS Use Rinnai Central to: ∙ Set parameters and perform service on compatible Rinnai tankless water heaters and boilers. ∙ Register eligible Rinnai products after installation. ∙ Set up and configure compatible customer Wi-Fi modules. ∙ Access product documentation, troubleshooting tools, training, rebates, news, and service resources. ∙ Find the right Rinnai product for your customer's needs. ∙ Access the Rinnai parts webstore. ∙ Manage your professional account and company relationship. ∙ Participate in eligible Rinnai PRO Tech programs when available. HOMEOWNERS Use Rinnai Central to: ∙ Adjust compatible water heating system temperature settings. ∙ Activate recirculation when supported by the product. ∙ Create daily schedules so hot water is ready when needed. ∙ Set vacation mode to help save energy when hot water is not needed. ∙ View real-time system status and maintenance alerts. ∙ Find experienced Rinnai PROs and installers near you. COMPATIBLE PRODUCTS Rinnai Central supports select Rinnai residential and commercial tankless water heaters and compatible accessories. Some features require a supported Rinnai Wi-Fi module or compatible connected product. Product availability, supported features, and access permissions may vary by model. - BLE setup is not available on all Rinnai products. Some products may require the RWM200 Wi-Fi Module accessory, sold separately. - For safety and product support reasons, some device setup and service permissions may be restricted to Rinnai professionals. Read our Data Use and Privacy Policy, Terms, and other important information in the legal section of our App Store description or at the web addresses below. TERMS OF SERVICE https://www.rinnai.us/terms-of-use PRIVACY POLICY https://www.rinnai.us/privacy-policy