VisualSupport vs HQx Live

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

HQx Live connects to RIDGID® SeeSnake CSx™ series monitors, including the CSx Via. You can use your mobile device as a second screen and instantly share inspection results with your customers. Features - Connect to nearby CSx devices without leaving the app - Live stream inspection footage - Capture and share media over email, text, and supported Cloud services - Manage your jobs and inspection media on the go - Remotely control the monitor - Keep your monitor up to date with wireless over-the-air updating - Includes support for SeeSnake camera reels with TruSense™ technology - Works with SeeSnake CS65x, CS65XR, CS12x, CS6x Versa, CS6x, and CS6xPak monitors as well as the CSx Via