VisualSupport vs myTechnician

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

The myTechnician® Mobile Application is one of the best tools that a professional oil heat technician can have at a customer job site by identifying problems, reducing job time, and eliminating call backs. The app provides the technician with a wireless Bluetooth connection to a Beckett® burner fitted with the latest generation of advanced oil primary controls, the new GeniSys® 7565 120V Oil Burner Advanced Primary Control. With a local connection to the technician’s smart device, the app enables the technician to quickly program burner settings, view control history, diagnose current faults, and evaluate component trends. For the legacy GeniSys® 7505 120V Oil Burner Control, the BeckettLink® Pro Contractor Tool 7652 will provide the technician with the same ease of programming and diagnostics.