PULSE by Penny User Reviews

Name: PULSE by Penny
Rating: 2.3 (99 reviews)

PULSE by Penny

Rodan & Fields, LLC

🔧 Utilities

💼 Business

Customer Experience

Positive experience25.0% of reviews

Neutral1.5% of reviews

Negative experience73.5% of reviews

~ Based on 68 written reviews from the US App Store.

What users say

Summarized from real user reviews of PULSE by Penny. Based on 99 reviews and a 2.3/5 average, it highlights the 7 positives and 10 negatives reviewers mention most about this Business app.

Positive things

💼Comprehensive business management in one platform
📱Mobile accessibility for on-the-go business operations
💬Effective messaging and customer communication features
📊Helpful organization and tracking of customer orders
🎯Useful activity tracking and follow-up reminders
⚡Performance improvements over previous versions
🔗Good integration of Pulse and Penny features

Negative things

🐛Frequent login failures and authentication issues
⏳Extremely slow app loading times (5+ minutes)
🔄Persistent update loop requiring constant reinstalls
🧭Confusing and unintuitive navigation
📝Small font size and poor readability
🔐Constant logout issues requiring daily re-authentication
❌App crashes and freezing on multiple pages
📉Inaccurate data and information display
🚫Missing or inaccessible core features
😤Regression from previous app version functionality

Is PULSE by Penny Safe?

PULSE by Penny has mixed safety signals based on user ratings. AppsHunter Safety Score for PULSE by Penny is 50/100.

This assessment is based on 99 user ratings, with an App Store average of 2.3/5.

Safety Analysis

27.3% of ratings point to a safe experience

2.0% of ratings suggest some concerns

70.7% of ratings point to a risky experience

~ Based on 99 App Store ratings for PULSE by Penny.

Is PULSE by Penny Legit?

PULSE by Penny is no longer available in the App Store. AppsHunter Legitimacy Score for PULSE by Penny is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t load

This app just loads and loads but never lets me in. When I try to login on the website, it tells me I need to use the app. It has hurt my business by not being able to help customers with upcoming purchases.

JordyS614

2 years ago

Response from developer

Hello, we apologize for any inconvenience caused and we value your feedback. For prompt assistance, please reach out to our customer support team at support@pulsepenny.com. We are committed to supporting you and improving your app experience.

Update Needed Message Won’t Go Away

I already updated my app but I still get a need update message and my app won’t launch anymore. The old Pulse was so much more user friendly. It’s much harder doing daily tasks and now the app doesn’t work at all. :(

Kmtmama

2 years ago

Response from developer

Hello, we're sorry for any inconvenience you may have encountered with our app, and we highly value your input. Please reach out to our customer support team at support@pulsepenny.com and they will be more than happy to assist you to fix this issue.

Won’t open

I have update Pulse 10 times and it still won’t open! This is very frustrating! I update it then when I click on open. It immediately switches to update need

Help with pulse

3 years ago

Response from developer

Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter.

I couldn’t live without this App!

I am constantly away from my laptop but no big deal because I have Penny to keep me up to date with customer orders coming up so I can remind my customers to update their cart if needed!
I count on this App to keep me organized in my busy world. Thank you Penny for the help!

KimDunn

3 years ago

Response from developer

Hi KimDunn, we appreciate your fantastic 5-star review! Kudos to you as well.

Has never worked

Unable to do my business on my phone. Just takes me to get started page that goes back and says it’s looking for my information and never. Useless. Website won’t let me work without using the app. Has taken my business from mobile to home-based only

SRCDuke

3 years ago

Response from developer

Hello, we're sorry if our app has caused any inconvenience, and we appreciate your feedback. To get quick help with any issues, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a better app experience

Not a fan

Not a fan of this app. Continues to log me out on daily basis. Not easy to find information that used to be easy to locate.
Just overall it’s not great. At all. Would prefer not to use it but seems to be only option.

Gsgsvjs

3 years ago

Response from developer

Never works well

Slow to load. Always needs an update. Hard to find basic information. Wish we had our former system back and those that wanted could use Penny like they were doing. By choice not by force.

Drtooth10

3 years ago

Response from developer

Hello, we apologize for any inconvenience caused by our app and appreciate your feedback. Please contact us via email at support@pulsepenny.com and our customer support will gladly assist you and help you solve this.

Hard to see and navigate

I find the font and size very hard to see! Also it takes so long to find the info I really need. Can this app, esp the first screen be simplified and enlarged? Can you put upcoming autoships as either a tab or on the first screen? So hard to find!!! Every time! Also, telling us to contact you as a response to our feedback is not helpful! Please listen to it and make changes! PLEASE PLEASE PLEASE enable face recognition or allow us to stay logged in; logging in every day is such a hassle!!

smith300

3 years ago

Response from developer

Hi smith300. Thank you for the review and feedback. Please chat or email us at support@pulsepenny.com so we can help you out. Thanks!

Recent update is messed up!

I never had an issue with the performance of this app until yesterday when I clicked on the update button in the app. When I try to log in, the app flashes between multiple pages and goes back to the log in screen. I’ve deleted and reinstalled multiple times with same outcome. I cannot get logged in at all.

brenmemoji

3 years ago

Response from developer

Hi, we apologize for any inconvenience caused by our app and appreciate your feedback. To assist you promptly with resolving the issue, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a smoother app experience.

Login Issues

This app hasn’t let me login for the past 3 months. I enter my login info and it brings me to the Home Screen for a split second and then just pops me back to the login screen. Very annoying.

Nuggggggie

3 years ago

Response from developer

Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app login. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter.

Bring back the old app

I prefer the former app. I have to log into this app every time I want to use it. Also, it was much easier to download the reels and videos than it is now.

Boy Mimi 87

3 years ago

Response from developer

Hi, thank you for the feedback, if you are experiencing an issue with the app please contact us via email at support@pulsepenny.com and our customer support will assist you with any issues or inquiries about the PULSE by Penny app.

Takes forever to log in if you can even get in

I don’t understand why I have so many issue with this app. I have the newest Apple phone and every time I try to log into the app it wants me to update but then won’t log in. Just sits on a page that says loading. It’s very frustrating that I lay $25 a month and can’t even log in to work my business.

Sec1980

3 years ago

Response from developer

Hello, thank you for your feedback, I am truly sorry to hear you are experiencing a logging issue with the app, please contact us via email at support@pulsepenny.com and our customer support will gladly assist you and help you solve this.

Don’t waste space on your phone

Absolutely does not work, would give negative stars if I could. I have not been able to log in 3 months running and have reported it. Never recognizes the password even though I have changed it for all three months. I just end up using safari to the actual site, and guess what, the password works there. Even when I could get in before that it is not user friendly. Yes, I have reported it. No, nothing resulted from multiple surveys saying the same. Just use the internet, save space on your phone.

emi1240

3 years ago

Response from developer

Hi, thank you for the feedback, I am sorry to hear you are not able to work into your account. Please contact us via email at support@pulsepenny.com and our customer support will happily assist you with the applicable troubleshooting in order to fix the issue you are experiencing.

Not happy

App rarely fully loads. Stalls out saying gagging info/data for me. Hate it

Abizymama3

3 years ago

Response from developer

Hi, Thank you for your review, I am sorry you are experiencing an issue with the app. Please contact our customer support team via email at support@pulsepenny.com, we would happily assist you and provide you with the applicable troubleshooting steps to get the app working for you!

Rarely opens

I have to constantly delete and reload this app as it won’t actually display my monthly stats. Not very helpful in running my business.

Reba wanna be

3 years ago

Response from developer

Hi, thank you for your feedback, I am sorry you are having some issues while using the app, please contact us via email at support@pulsepenny.com and our amazing customer support team will look into this for you!

Please improve

This app is awful and barely works. So disappointing and makes it cumbersome to manage my business.

Old befana

3 years ago

Response from developer

Hi there, I am very sorry you find the app disappointing, we would like to help you get the app working if you are having issues with it, please contact our customer support team at support@pennyapp.com and they will gladly assist you! We look forward to hearing from you!

Sadface

I have never had such inconsistent service with an app on my phone! Things seemed better before the previous update and now it seems impossible to conduct business through Pulse on my phone!!
Please help!

IsrealiDude

3 years ago

Response from developer

Hey, we apologize for the trouble you are having with the app. Would you please contact us at support@pennyapp.com, or provide your email address so a member of our support team can reach out to you? We are happy to help you get the app back up and running again.

Confused

The app is very helpful but constantly freezes or asks for my ID and then says it’s not correct . Gets very frustrating when I am working with a customer or consultant .

Cjnelsun

3 years ago

Response from developer

Hi there; I am very sorry you are experiencing an issue with the app. Could you please contact us via email at support@pulsepenny.com? Or share your email address for someone from our customer support team get in contact with you? We want to help you get the app working again.

App never works

It’s sad that I can’t log onto Pulse from my phone except from this app, which never works. How can I access my customer info if the app will not load? I’ve trouble shot every way I know and still nothing. Please do better RF!

horseloverkell

4 years ago

Response from developer

Hi horseloverkell, Thank you for reviewing the app. We would love to troubleshoot with you to ensure you can use the app on your phone. Can you lease reach to us at support@pulsepenny.com and we will be happy to assist.

Great, for the most part

There are categories I didn’t know I’d love but are incredibly helpful. One improvement I’d love to see is to let me see all autoship orders through the whole month. Right now Pulse will release only through a certain date and update closer to other autoship dates. For planning purposes, I would like to see everyone shipping in the month the whole month.

Buster 1982 Q

4 years ago

Response from developer

Hello Buster 1982 Q, We appreciate your time reviewing the app and love to hear how helpful it is to you. Have you checked out the PC Autoship Report in the Reporting section? This will show you all upcoming PC Autoships for the month. Feel free to reach out to our customer support via live chat which can also point you in the right direction and share help& learning articles with you.