Does not work at all
I can sign on through the website, but the app does not work at all!
Obviously I know the correct email address and password since I can log on, but the app says either the email or password is wrong. When I click on “forgot password”, the promised email to reset the password never arrives.
Very disappointing.
Obviously I know the correct email address and password since I can log on, but the app says either the email or password is wrong. When I click on “forgot password”, the promised email to reset the password never arrives.
Very disappointing.
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FABULOUS
I ABSOLUTELY LOVE THIS GYM!!! It is so clean, the temperature is great, the machines are up to date and so nice. Plus the staff there is super nice!! I wish I would have found this gym earlier!
US vs UK app?! Why 2 apps?!
I’m an American living in UK but I have a dual sim phone using US App Store primarily. Why is your app only UK based? I downloaded the US version thinking I could have access to the benefits but it’s not universal. It’s just an extra step I need to take to log into my account on the internet. I feel like I’m losing out on a lot of the benefits to having a PureGym membership. It’s so frustrating!!!
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Developers
1. Please create a widget for the QR code… have it updated how every times it’s used or something maybe a link in the Apple wallet
2.the widget should have an update on how many people or how active at the my designated location
3.If I want to cancel my subscription I shouldn’t have to go on a scavenger hunt… I get you want you retention rate up but you should leave that up to you quality of service rather than hide behind links, requests, etc
4. To keep your retention if someone has the off peak time subscription maybe there should be a notification system that is adjustable to each person liking like a max of 20 people in I get a notification. Or even for the full time subscription
5.the startup time is terrible for what this app is limited to
2.the widget should have an update on how many people or how active at the my designated location
3.If I want to cancel my subscription I shouldn’t have to go on a scavenger hunt… I get you want you retention rate up but you should leave that up to you quality of service rather than hide behind links, requests, etc
4. To keep your retention if someone has the off peak time subscription maybe there should be a notification system that is adjustable to each person liking like a max of 20 people in I get a notification. Or even for the full time subscription
5.the startup time is terrible for what this app is limited to
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Horrible Customer Service
No one is helpful via the chat feature. It’s unbelievable that it’s the only source of communication. This customer service experience has been the worst for any gym that I’ve tried to join!
