PURE Insurance User Reviews

Name: PURE Insurance
Rating: 4.8 (3252 reviews)

PURE Insurance

🔧 Utilities

💰 Finance

Customer Experience

Positive experience26.1% of reviews

Neutral0.0% of reviews

Negative experience73.9% of reviews

~ Based on 23 written reviews from the US App Store.

What users say

Summarized from real user reviews of PURE Insurance. Based on 3.3K reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy self-service features
💡Useful member privileges
🚀Smooth login experience

Negative things

🐛Frequent login issues
🐛Inability to pay bills through the app
🐛Buggy and unstable performance
🐛Lack of password manager integration

Is PURE Insurance Safe?

PURE Insurance appears safe based on user ratings. AppsHunter Safety Score for PURE Insurance is 96/100.

This assessment is based on 3,252 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience

1.2% of ratings suggest some concerns

2.7% of ratings point to a risky experience

~ Based on 3,252 App Store ratings for PURE Insurance.

Is PURE Insurance Legit?

PURE Insurance appears to be a legitimate app. AppsHunter Legitimacy Score for PURE Insurance is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Buggy app

Puts me in the doom loop of constantly logging in, getting a verification code and then doing it again. Called Pure, said they are aware but to just use a web browser.

wisdom of ages

6 months ago

Response from developer

Hi, we’re sorry for the frustration. We have resolved this issue and would like to reach out for further information. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.

Pure is the best ever

I could not be more pleased with the proactive approach that Pure takes with its customers. Great service and very reasonable cost considering the services provided . I’m a very happy customer!

RR771

8 months ago

Not an app

You can change the contrast, so there’s that, but nothing else.

Update: Developer thinks I’m their secretary

mjm.00

10 months ago

Response from developer

Hi, we’re sorry for the frustration and would like to look into the issue for you. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.

Can't Print Auto ID Cards

Used to be easy. Please fix asap!

AH18858

a year ago

Not an app

You can change the contrast, so there’s that, but nothing else.

Update: Developer thinks I’m their secretary

mjm.00

a year ago

Response from developer

Not an app

You can change the contrast, so there’s that, but nothing else.

mjm.00

a year ago

Response from developer

Garbage

This app is garbage and fully bug ridden. Not only does it not use keychain passwords when you do get your credentials entered it give all kinds of weird failure prompts. The it fails just by going back to try again even before you hit enter. Now it keeps saying “no internet connection” incorrectly. Useless and this has been the case for months.

Isthisagoodapp1

2 years ago

Response from developer

Won’t allow storing of password in my iCloud password manager.

sftwareguy

3 years ago

Seemed to have a temporary glitz

But login working fine again

Tremors910

3 years ago

Response from developer

Terrible app

Tremors910

3 years ago

Response from developer

Never works when I need it

Can’t ever get the Auto ID to access or download when I need it. I tried using the text contact option to get help and it merely takes you to a blank text message addressed to no one.

ACLaRose

4 years ago

Response from developer

Can’t log in - Bad first time user experience

I just created an account and I can’t log in. I’m 100% sure I put in the correct password because I pasted directly from my password manager. When I try to reset my password, it sends me an email with a link that takes me to…. a login screen. Please log in with your password to reset your password.

FlowFlow2

4 years ago

Response from developer

Member privileges make app special

I find that the self service features of this app make transacting with PURE really easy (accessing auto ID cards, paying my bills, etc) but it’s the member privileges that really set PURE apart. When I was stranded in the side of the road, PURE’s roadside assistance feature got me out of trouble. PURE’s Art Spotlight has come in handy when shopping unfamiliar artists. I also like the home buying report.

sjg_review

4 years ago

Response from developer

Thank you for your thoughtful review. We're so glad you are finding our app and other resources helpful.

Logging in never works

Since I’ve been a customer, I’ve never been able to login using the app whereas the web portal always works. The app indicated the the email/password were wrong but they work on the portal. I’ve deleted and installed the app many many time on iPhone and iPad to no luck. Sorry, deleting the app

chrisnj33

4 years ago

Response from developer

Hi Chris, we’re very sorry about this, and would like to look into the issue for you. Please email us at memberexperience@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.

Can’t log on

Site message said due to upgrade my password had to be changed. I changed it and successfully logged on. I then logged off and tried to logged again without success; had to change password again to log on. Tried this process several times and it always requires me to change password.

nelloh

5 years ago

Response from developer

We are very sorry for the frustration, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.

Possibly worst app ever

This is the first review I’ve ever written regarding an app. I can’t login, even though my credentials work on the website. Customer service can’t get me in touch with tech support. They repeatedly tell me to reset password and reinstall app…..they might as well be telling me to reboot my phone! Useless!!!!!

MikeWB2505

5 years ago

Response from developer

Hi Mike, we’re very sorry about this, and would like to look into the issue for you. Please email us at reviews@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.

Telling me to update but none available

Every time I try to open the app it tells me there’s a newer version available and to update now. The App Store is not showing an available update and deleting/reinstalling is not fixing it. The pop-up notice does not give me a choice to ignore the update and use the existing version I have installed, so this is now completely useless.

ellenemoran

5 years ago

Response from developer

Hi Ellen, we are so sorry for the frustration. This is an issue we have fixed. You should be able to delete and reinstall the app now, and the update message will no longer appear. If you experience any other issues, please message us at reviews@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.

Won’t load - I think it’s fixed

I called customer support who kicked it up to somebody. After a few days I tried again and this time I was instructed to change my password so updates /fixes could populate - it worked !
Haven’t tested everything but so far my data seems to be correct

Have tried for days to get the app to load my data. customer support assured me it would load after Its launched several times Still nothing - all blank

12345 pat

5 years ago

Response from developer

Poor performance

Have had to reinstall several times, and when it finally runs it doesn’t load my policies.

Mikep1300

5 years ago

Response from developer

Hi Mike, We’re sorry for the inconvenience, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.

This App is a No show

After 7 weeks and at least 6 calls to
Pure my App data is still a no-show.

Why can’t Pure’s IT team fix this problem?

glebeplace

5 years ago

Response from developer

We are sorry for the trouble, and would like to look into this for you. Please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.