Customer support
Great service. Had a great support experience with neelov
Give me my money back
7 days free it says
So why are you charging me?? Not even worth 1 star 😡
So why are you charging me?? Not even worth 1 star 😡
Pure VPN
Excellent support from Neelov.
Bad support
Extremely disappointing customer service by Bilal. I was charged twice, and although the support agent acknowledged that I had been charged twice, the interaction was unnecessarily difficult. I clearly asked for one charge to be refunded, but the agent tried to push an account merger and an additional subscription instead of simply resolving the duplicate charge.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
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Scam
Choose not to support such a poorly performed, poorly customer supported business.
