Give me my money back
7 days free it says
So why are you charging me?? Not even worth 1 star 😡
So why are you charging me?? Not even worth 1 star 😡
Pure VPN
Excellent support from Neelov.
Bad support
Extremely disappointing customer service by Bilal. I was charged twice, and although the support agent acknowledged that I had been charged twice, the interaction was unnecessarily difficult. I clearly asked for one charge to be refunded, but the agent tried to push an account merger and an additional subscription instead of simply resolving the duplicate charge.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
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Scam
Choose not to support such a poorly performed, poorly customer supported business.
Trompeur pour acheter l’abo d’un an et maintenant j’ai pu l’utiliser qu’un mois
Tout d’abord il y avait 7 jours d’essai mais j’ai du directement payer quasi 50 euros pour un an. Et maintenant j’ai plus accès, j’ai pu en profiter meme pas un mois et evidemment je n’ai pas ete remboursée non plus de mes 50 euros.
Response from developer
We’re sorry to hear about your experience. If you expected a 7-day trial but were charged immediately, we’d like to review what happened with your subscription. Please contact us at help@purevpn.com and reference this review so our team can investigate and assist you further.
