Absolutely horrible
I downloaded this app to use on my new WiFi router. I made an account and then I got the 7 day free trial for the max subscription. After that it was a frozen screen loading waited 5 minutes nothing. Tried logging in on the website instead of the app. Said I needed a password tried to reset and woudnt even let me reset. Tried to restart the app and it said I don’t even have the subscription but Apple shows I do in my subscription tab. I don’t know what’s wrong buts it’s absolutely horrible and won’t work at all.
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MFA & Login issue
Without my knowledge MFA is applied to my account which is subscribed and paid till 2030, now I can not login due to MFA which is not sending me the code either on email or text. It expects you to submit a code that you may be knowing or stored somewhere.
Since I cannot login to it, I cannot use this VPN anymore. Support service is even more pathetic as no one comes to the chat to help you and there is number provided where you can call.
I feel cheated as my money is looted by this company since I still have 4 years left to use the service or subscription.
I am now moving to another VPN
service
Since I cannot login to it, I cannot use this VPN anymore. Support service is even more pathetic as no one comes to the chat to help you and there is number provided where you can call.
I feel cheated as my money is looted by this company since I still have 4 years left to use the service or subscription.
I am now moving to another VPN
service
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Support was instant
My account got cancelled for some strange reason, but support managed to fix it within a matter of minutes. very speedy VPN good stuff
The best VPN
This VPN is not just the best it also has a fast and reliable customer service. I’ve been having connection issues for days and my issues got resolved in minutes when I contacted the customer service. Thank you Oscar for helping me fix this.
Subscription problem
I contacted the chat facility and ‘Saad’ was able to talk me through the issue and rectify the problem quickly- many thanks
Best app; streaming works flawlessly
I've been using PureVPN for a while and really like the app. It's clean and simple, and connecting takes just a tap. Speeds have been solid for browsing and streaming, and there are plenty of server locations to choose from. Setup was quick across my devices. Overall it's a dependable VPN that does what it promises without any hassle. Recommended!
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Nice
Really nice
Great product and support
Easy to use, great support team .. Neelov provided excellent support for a subscription issue .. chat support available 24x7 you won’t be disappointed
Great customer support
Had a small issue with login and I contacted support team and was hooked up with Bilal who was very helpful and responsive fixed the issue. Two thumbs up.
Thank you
Thank you
Didn’t work
Netflix didn’t work
Does not work for France
There’s only two servers in France and none of them work. Most of the time you will get a failed connection error message, and when it occasionally connects, the connection is very slow and makes it unusable.
I’m giving it one star because it is not clear that this VPN does not work with all countries and all streaming platforms, and also because customer service will refuse to refund even though it’s not offering any solution. It’s basically misleading advertising.
I’m giving it one star because it is not clear that this VPN does not work with all countries and all streaming platforms, and also because customer service will refuse to refund even though it’s not offering any solution. It’s basically misleading advertising.
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APM
Very good connection
Customer support
Great service. Had a great support experience with neelov
Give me my money back
7 days free it says
So why are you charging me?? Not even worth 1 star 😡
So why are you charging me?? Not even worth 1 star 😡
Pure VPN
Excellent support from Neelov.
Bad support
Extremely disappointing customer service by Bilal. I was charged twice, and although the support agent acknowledged that I had been charged twice, the interaction was unnecessarily difficult. I clearly asked for one charge to be refunded, but the agent tried to push an account merger and an additional subscription instead of simply resolving the duplicate charge.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
Eventually, I was told that the refund had been processed and would take 5–7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
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Scam
Choose not to support such a poorly performed, poorly customer supported business.
Trompeur pour acheter l’abo d’un an et maintenant j’ai pu l’utiliser qu’un mois
Tout d’abord il y avait 7 jours d’essai mais j’ai du directement payer quasi 50 euros pour un an. Et maintenant j’ai plus accès, j’ai pu en profiter meme pas un mois et evidemment je n’ai pas ete remboursée non plus de mes 50 euros.
Response from developer
We’re sorry to hear about your experience. If you expected a 7-day trial but were charged immediately, we’d like to review what happened with your subscription. Please contact us at help@purevpn.com and reference this review so our team can investigate and assist you further.
No free trial
Offered a 7 day free trial but charged me $79.99!!
Great service well worth it!!
Got to say I love this product. For an individual user who want to see some tv shows in the uk from New Zealand it’s been marvellous and well worth the not exorbitant fee for a year. We watch some uk tv several times a week now. I’ve had several inquires to the live help and response has been quick and helpful. Thank you purevpn team 😊😊😊
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