Give me my money back
7 days free it says
So why are you charging me?? Not even worth 1 star š”
So why are you charging me?? Not even worth 1 star š”
Pure VPN
Excellent support from Neelov.
Bad support
Extremely disappointing customer service by Bilal. I was charged twice, and although the support agent acknowledged that I had been charged twice, the interaction was unnecessarily difficult. I clearly asked for one charge to be refunded, but the agent tried to push an account merger and an additional subscription instead of simply resolving the duplicate charge.
Eventually, I was told that the refund had been processed and would take 5ā7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
Eventually, I was told that the refund had been processed and would take 5ā7 business days. The fact that I had to repeatedly ask for a straightforward refund after the duplicate charge was already acknowledged is frustrating.
Overall, a very poor support experience. The issue should have been resolved quickly and simply instead of trying to sell/extend the subscription.
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Scam
Choose not to support such a poorly performed, poorly customer supported business.
Trompeur pour acheter lāabo dāun an et maintenant jāai pu lāutiliser quāun mois
Tout dāabord il y avait 7 jours dāessai mais jāai du directement payer quasi 50 euros pour un an. Et maintenant jāai plus accĆØs, jāai pu en profiter meme pas un mois et evidemment je nāai pas ete remboursĆ©e non plus de mes 50 euros.
Response from developer
Weāre sorry to hear about your experience. If you expected a 7-day trial but were charged immediately, weād like to review what happened with your subscription. Please contact us at help@purevpn.com and reference this review so our team can investigate and assist you further.
No free trial
Offered a 7 day free trial but charged me $79.99!!
Great service well worth it!!
Got to say I love this product. For an individual user who want to see some tv shows in the uk from New Zealand itās been marvellous and well worth the not exorbitant fee for a year. We watch some uk tv several times a week now. Iāve had several inquires to the live help and response has been quick and helpful. Thank you purevpn team ššš
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Doesnāt work
Trying to watch Chanel 9ās the block and it wonāt work???
Number one worst vpn
Pls do not use I got scammed
Scammer
The VPN isnāt working in China at all. And they donāt offer refund for auto subscription. The worst ever.
Canāt watch videos on France.TV
Canāt watch videos on France.TV
Very Bad
Very disappointing. The app advertised a 7-day free trial, but I was charged for a 1-year subscription straight away even after cancelling. The trial information was misleading, and the refund process has been frustrating. Please make the subscription terms clearer.
Unstable
Not working in a consistent way
Streaming abroad was smooth
Iām studying overseas and some of my usual shows are blocked here. Turned this on and was able to access them without too much buffering. Speeds were stable most evenings. Sometimes I switch servers if one feels slow, but overall itās been reliable for streaming.
Terrible donāt even work
All forces you to spend money and trial does not work
Works well on airport WiFi
I travel a lot for work and usually end up on random airport WiFi. I started using this before checking emails or logging into my bank app. It connects pretty quickly and I havenāt had random drops so far. Makes me feel a bit safer when Iām stuck on public networks.
Helpful on shared networks
In my apartment building, the shared network makes me uneasy. I keep this running whenever Iām handling personal stuff. So far itās been steady and simple to use.
Simple setup on my phone
Downloaded it when I needed a quick secure connection on my phone during a short trip. The interface is straightforward and I figured it out in minutes. Connecting and disconnecting is just one tap, which is nice when Iām moving between mobile data and WiFi.
Hi
Just love it so much it works so good. The first time I used it. I was so surprised.
Private Browsing at Home
Even at home I prefer having an extra layer of privacy when browsing. I mainly use it late at night when researching stuff Iād rather keep separate from my main connection. It runs quietly and I havenāt noticed any major slowdowns so far.
