Sign in process is HORRIBLE
As a school psych, I’ve been a huge fan of Q-Interactive. However, I’m ready to give up entirely with this new sign in process. They say that they’ve made fixes, but I still have to sign in on multiple screens every single time. Then, even when I click “remember this device”, I have to authenticate at least once a week with the one time passcode. It wastes SO MUCH TIME that I do not have and has lost the convenience that made Q great. I just got the new online WJ-V and it is so much easier to get both devices logged in, I think we’re going to cancel Q Interactive. It’s not worth it and Pearson clearly isn’t taking the resounding complaints to heart.
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BMBrittany mm
Getting worse every year
Takes 20 minutes to get everything running correctly on both iPads with login issues ALONE. Not to mention the account issues I had to run tech support with on my computer. Was going to run a test today, but tech issues took over two hours to resolve. Need to have a more efficient path to get things up and running. Period.
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TTechSavyGuyQ
Nightmare
Someone needs to explain to Pearson the role of beta testing features before release. I have multiple logins now saved in Passwords from all the changes. Multiple windows to navigate just to log in. Having to agree to cookies on every one of the devices needed to use this product, every time I log in. Now locked out on all 3 because I used too many attempts to log in on the third. This is nonsense.
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JJonVandoren
Terrible
Since the update, it takes at least 15 minutes for me to sign in. I have to use my mobile hotspot when I’m at a building where I don’t have access to Wi-Fi. So much wasted time that could be spent with students. Has been going on for months, should have been fixed by now. Will be going back to paper or switching to a different service if it doesn’t fix soon.
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SSchoolpsychindy
Fix the sign in process already
I have been using this app for years. It has not changed much and I do see improvements. **However**, the sign in process for every Pearson platform is currently awful and this one is the worst. I never know which avenue will work, some days I need verification every time the screen turns off, other times I do not. This is the most needlessly cumbersome situation. To make things more frustrating, the web page doesn’t work properly when adding multiple new client profiles. For a company that provides typically high level products and clearly takes itself quite seriously, these tech products have shockingly terrible usability.
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MMompsyd
