Won’t work since update
I updated the app and now the client device won’t open. So frustrating!!
I’d like to give it a zero
It use to work but now it doesn’t. This means professional embarrassment as I was half way through an assessment when the “upgrade” occurred and I have not been able to finish the child’s assessment. I’m spending hundreds of dollars for a service I can’t access. And tech support is problematic, long wait times to talk to someone overseas with varying skills sets. I’m not sure what to do as someone who has used the Celf for over 25 years who likes the test but can’t afford to pay for something so unreliable. I have thought about buying the paper form but feel an updated version may be on the horizon ( had to bin my CELF4 and CELFP a while ago). It might be time to change my assessment tools. Pearson please make an app that is more user friendly. I know some people may be able to problem solve the glitches but there are others of us who are good clinicians but only ok at IT. After years of loyalty you are going to loose as customers. You may not care as we are getting close to retirement but remember we are the ones mentoring and up skilling the younger professionals. Many of who are using different assessments which I do not feel are as robust or comprehensive. It’s hard to continue to advocate for Pearson test when accessing them is so difficult. So I’ve lost money, time and calm due to the ongoing issues trying to access this app. I’d love to be finically compensated but at the very least I’d like to be paying for something that works.
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sign in problems
The sign platform is horrible because older versions have not been removed from the internet. I hate signing and then getting redirected to another platform that has a two prong sign in.
Frustrating, inefficient, and expensive
I’ve been using Pearson products for more than a decade now, especially Q Interactive. With each update or change it only gets more and more frustrating, inefficient, and expensive. If Pearson did not have such a monopoly on these products I would jump ship.
sign in
horrible. i have to sign in repeatedly throughout the day, usually a minimum of 12 times. It is embarrassing in front of my clients, and is not smooth
