Worst sign in and support ever
Would love to be able to sign in and use this app with patients but it’s not intuitive or easy. I’m going back to paper and pencil. The level of corporate incompetence is befuddling over at Pearson given the highway robbery of price gauging they engage in.
Glitches too much
Glitches on the KTEA cause delays in testing and report writing. One iPad stops communicating with the other iPad, or won’t upload to the desktop to write the report.
Getting Worse
I really liked the app when I started using it. In recent history it has become buggy as to almost be unusable.
This app does not work I tried everything
I tried everything to get it to work, it used to work but now it is a total disaster and completely unreliable. I’m tech savvy but this is so awful.
Such a shame and what a frustrating experience. The phone support is never helpful
Such a shame and what a frustrating experience. The phone support is never helpful
terrible product
this is a terrible product, especially considering the obscene price. The login process alone is insufferable and unreliable.
Terrible
This app is so glitchy. Unreliable. Sometimes works, sometimes I can’t even sign in. I’ve had to cancel testing days because the app won’t start, and had to cancel sub tests because the app suddenly goes blank. These issues should have been resolved before going live!
New release is a hot mess
Breakdowns in communication between iPads, inexplicable blank screens, freezes during timed subtests, wonky editing glitches. Whatever shortcomings the first build had pale in comparison to the poorly tested, buggy mess they’re pushing out now.
4.5 Stars
Great app with few problems. Once in a while I will start a test and want to back out of it to change the test I want to administer. This is not allowed and so sometimes I have to pay for a test that I really did not administer.
Gotten worse
I have used this app for a while. When it works it is okay, though clunky as an app. It does make testing easier. However, of late it has had numerous problems with signing in. I’ve had to delete it and start over (and yes, that means all of my old assessments on the iPad are lost though I always back up). I have the latest iPad Air so hardware is not an excuse. Come on Pearson, given how much money you make off of us, you could get this right.
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life saver
Occasional tech issues will happen any time you use technology, but q-i saves sooooooo much time and hassle overall.
Assessor
This App works great 99 percent of the time. I have had a very rare glitch in years of working with it which causes big issues as clients are in the waiting room and it’s not working. This is VERY rare. Every few months I have to reboot it during an assessment with a client but never are the issues significant and I’ve been using it so long that it’s second nature to me now. I always have “other” non Q-I tools nearby so that I can have them completing a form or doing the BGT while I’m reloading something on the Q (just in case). I am a fan of this though the costs have gone up a lot over time (e.g. per subtest).
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Horrible
If I didn’t need this for work I would never use this app. It crashes, it fails to log in. And the customer service department is the worst!
Good when working properly
The app is great when working as it should, but I frequently have issues with it (multiple and varied) that occur as the assessment is about to happen or during, making it unreliable. I travel to do assessments so maybe it doesn’t cope well with changes in internet access, although it says that that is not required (just Bluetooth and the assessment set up beforehand). You still have to pay for subtest usage when they have had to be abandoned due to app errors. I would love a reliable app that does the same thing.
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Terrible
Multiple problems that Pearson cannot resolve
Completely broken for an excessively expensive programme
I have 3 different iPads of 3 different generations. Pretty to get round computers and iOS. All of them stuck on the Pearson logo. How am I suppose to do my clinical work. Please fix.
Evolution is expected
A lot of review complaining that it’s not the “old” way anymore, need to get on board with the times which is evolving technology! Sure there are some bugs from time to time, but overall the move for us has been positive. The set out if simple and fresh. Have had basically nil issues with second iPad connection. The scoring and results takes some getting used to, but that’s all it is. Dealing with the new change. Pretty happy with it, but like everything technological, I welcome the updates and bug fixes.
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App is freezing
App freezes periodically, interrupting flow and threatening standardization. Please address this asap.
Need improvement… slow evolution
Several bugs still present many months/years after been reported (eg delayed recall cvlt scaled scores not shown after test). User interface need improvements (menu hidding text). Need more french translations of available tests. No Touch/face ID is hard to understand in 2024 : lots of time wasted entering user and password every 10 min or so for both iPad…
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Typical substandard Pearson product
No idea why the old version was discontinued. It (more or less) worked and I’d managed to get around all the bugs anyway. This version is less user friendly, less intuitive and buggy. Recordings of sessions cut out unexpectedly, it’s more difficult to edit test scores and overall a poorer product. In other words, pretty much what you’d expect from Pearson Clinical.
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Embarrassing and unreliable
Improvement?!!!
I have experienced significant challenges each of the three times I have tried to use this new app in the past 10 days. The app worked (kind of) on the first two occasions, but was extremely challenging to navigate, and today the client’s iPad was stuck on a page with a pulsing Pearson logo- in fact it remains like that even now, despite me deleting and reinstalling the app, and switching from client to practitioner mode. Today’s client has travelled from Darwin for IQ and Autism assessment, and I was unable to administer anything other than the paper tasks and the verbal tasks. I feel so embarrassed and disappointed for this young person who made so much effort and spent so much money to be here.
On the first occasion, my client who had travelled some distance for IQ assessment had to wait 45 minutes before the two iPads would connect successfully. Then, due to lack of time I was required to skip some of the Subtests, which was almost impossible to do. My poor client was pretty much over it by the time we got started and was feeling upset about having to wait so long. I imagine that her parents (present with her) must have doubted my competence.
The app was not that great before- not intuitive or user friendly- but this update - well I just couldn’t use it. I don’t think my client should have to wear the cost for my failure to provide the service they had paid for. This is simply not acceptable and is significant risk to my professional reputation and livelihood.
I have experienced significant challenges each of the three times I have tried to use this new app in the past 10 days. The app worked (kind of) on the first two occasions, but was extremely challenging to navigate, and today the client’s iPad was stuck on a page with a pulsing Pearson logo- in fact it remains like that even now, despite me deleting and reinstalling the app, and switching from client to practitioner mode. Today’s client has travelled from Darwin for IQ and Autism assessment, and I was unable to administer anything other than the paper tasks and the verbal tasks. I feel so embarrassed and disappointed for this young person who made so much effort and spent so much money to be here.
On the first occasion, my client who had travelled some distance for IQ assessment had to wait 45 minutes before the two iPads would connect successfully. Then, due to lack of time I was required to skip some of the Subtests, which was almost impossible to do. My poor client was pretty much over it by the time we got started and was feeling upset about having to wait so long. I imagine that her parents (present with her) must have doubted my competence.
The app was not that great before- not intuitive or user friendly- but this update - well I just couldn’t use it. I don’t think my client should have to wear the cost for my failure to provide the service they had paid for. This is simply not acceptable and is significant risk to my professional reputation and livelihood.
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