Won’t work since update
I updated the app and now the client device won’t open. So frustrating!!
I’d like to give it a zero
It use to work but now it doesn’t. This means professional embarrassment as I was half way through an assessment when the “upgrade” occurred and I have not been able to finish the child’s assessment. I’m spending hundreds of dollars for a service I can’t access. And tech support is problematic, long wait times to talk to someone overseas with varying skills sets. I’m not sure what to do as someone who has used the Celf for over 25 years who likes the test but can’t afford to pay for something so unreliable. I have thought about buying the paper form but feel an updated version may be on the horizon ( had to bin my CELF4 and CELFP a while ago). It might be time to change my assessment tools. Pearson please make an app that is more user friendly. I know some people may be able to problem solve the glitches but there are others of us who are good clinicians but only ok at IT. After years of loyalty you are going to loose as customers. You may not care as we are getting close to retirement but remember we are the ones mentoring and up skilling the younger professionals. Many of who are using different assessments which I do not feel are as robust or comprehensive. It’s hard to continue to advocate for Pearson test when accessing them is so difficult. So I’ve lost money, time and calm due to the ongoing issues trying to access this app. I’d love to be finically compensated but at the very least I’d like to be paying for something that works.
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sign in problems
The sign platform is horrible because older versions have not been removed from the internet. I hate signing and then getting redirected to another platform that has a two prong sign in.
Frustrating, inefficient, and expensive
I’ve been using Pearson products for more than a decade now, especially Q Interactive. With each update or change it only gets more and more frustrating, inefficient, and expensive. If Pearson did not have such a monopoly on these products I would jump ship.
sign in
horrible. i have to sign in repeatedly throughout the day, usually a minimum of 12 times. It is embarrassing in front of my clients, and is not smooth
No no no no no
Run away from Pearson and this train wreck of an app.
Ready for the quality to match the hype
But, the rollout of the new login system yet again makes this platform more of a hassle than it should be.
login hassle
Now requires multiple logins before opening, which is inefficient and irritating.
Fix the login
Since the new update that requires new credentials, I may have to log in to each iPad two ways and also randomly wait for an auth code. It is unnecessary, cumbersome, and problematic when working with energetic little ones. The connectivity glitches seem to be less frequent, but please remedy this login process.
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Worst sign in and support ever
Would love to be able to sign in and use this app with patients but it’s not intuitive or easy. I’m going back to paper and pencil. The level of corporate incompetence is befuddling over at Pearson given the highway robbery of price gauging they engage in.
Buggy
Expect repetitive logins, test loading failures and client device disconnections. When testing, it makes you feel unprofessional as you’re forced to defer to a faulty app’s whims of connectivity.
How can a company which seems to trade upon its professional standing and using slogan including “always learning” or “made simple’ justify releasing an ongoingly buggy dumpster fire?
How can a company which seems to trade upon its professional standing and using slogan including “always learning” or “made simple’ justify releasing an ongoingly buggy dumpster fire?
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Completely unreliable
To use this software, I had to buy >$500 of test papers that I will never use. Since then, I have had three assessments, and the app worked only 1/3 times. Currently impossible to log in to Q-interactive through the app, and Pearson support keeps pasting irrelevant suggestions in the help chat
Glitches too much
Glitches on the KTEA cause delays in testing and report writing. One iPad stops communicating with the other iPad, or won’t upload to the desktop to write the report.
Getting Worse
I really liked the app when I started using it. In recent history it has become buggy as to almost be unusable.
This app does not work I tried everything
I tried everything to get it to work, it used to work but now it is a total disaster and completely unreliable. I’m tech savvy but this is so awful.
Such a shame and what a frustrating experience. The phone support is never helpful
Such a shame and what a frustrating experience. The phone support is never helpful
Constantly disconnecting from clients device since update
As in title - the latest update seems to be buggy. Assessment session completely ruined by devices constantly disconnecting during subtests. Probably disconnected 30 times. Completely unsuitable.
terrible product
this is a terrible product, especially considering the obscene price. The login process alone is insufferable and unreliable.
Terrible
This app is so glitchy. Unreliable. Sometimes works, sometimes I can’t even sign in. I’ve had to cancel testing days because the app won’t start, and had to cancel sub tests because the app suddenly goes blank. These issues should have been resolved before going live!
Difficulty signing in
It takes several attempts to sign in. It wastes time and is frustrating.
New release is a hot mess
Breakdowns in communication between iPads, inexplicable blank screens, freezes during timed subtests, wonky editing glitches. Whatever shortcomings the first build had pale in comparison to the poorly tested, buggy mess they’re pushing out now.
