Sign in process is HORRIBLE
As a school psych, I’ve been a huge fan of Q-Interactive. However, I’m ready to give up entirely with this new sign in process. They say that they’ve made fixes, but I still have to sign in on multiple screens every single time. Then, even when I click “remember this device”, I have to authenticate at least once a week with the one time passcode. It wastes SO MUCH TIME that I do not have and has lost the convenience that made Q great. I just got the new online WJ-V and it is so much easier to get both devices logged in, I think we’re going to cancel Q Interactive. It’s not worth it and Pearson clearly isn’t taking the resounding complaints to heart.
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Getting worse every year
Takes 20 minutes to get everything running correctly on both iPads with login issues ALONE. Not to mention the account issues I had to run tech support with on my computer. Was going to run a test today, but tech issues took over two hours to resolve. Need to have a more efficient path to get things up and running. Period.
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Nightmare
Someone needs to explain to Pearson the role of beta testing features before release. I have multiple logins now saved in Passwords from all the changes. Multiple windows to navigate just to log in. Having to agree to cookies on every one of the devices needed to use this product, every time I log in. Now locked out on all 3 because I used too many attempts to log in on the third. This is nonsense.
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Terrible
Since the update, it takes at least 15 minutes for me to sign in. I have to use my mobile hotspot when I’m at a building where I don’t have access to Wi-Fi. So much wasted time that could be spent with students. Has been going on for months, should have been fixed by now. Will be going back to paper or switching to a different service if it doesn’t fix soon.
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Fix the sign in process already
I have been using this app for years. It has not changed much and I do see improvements. **However**, the sign in process for every Pearson platform is currently awful and this one is the worst. I never know which avenue will work, some days I need verification every time the screen turns off, other times I do not. This is the most needlessly cumbersome situation. To make things more frustrating, the web page doesn’t work properly when adding multiple new client profiles. For a company that provides typically high level products and clearly takes itself quite seriously, these tech products have shockingly terrible usability.
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So Bad
Well, I have been testing patients for decades and despite my age, I am fairly tech savvy…using tablets since the first came out. I was excited to finally get my organization’s attorneys to allow us to use Q-interactive (they had issues with patient data in clouds other than our own). Anyway…the initial learning curve and super clunky interface is SO BAD. Once it works, yes, it works ok…but I expect MUCH BETTER when it comes to my electronics. When I compare this app to nearly every other app I utilize, well, it gets the lowest score. Pearson has a near monopoly now…and as “hard” as they supposedly try, they have come up VERY short.
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Poorly designed and doesn’t work
The technology is horrible and doesn’t work. The job of a test maker is to support and make the assessor’s life easy. This one does not. Very disappointed as I’ve been a DKEFS user since its inception and an assessor for over 30 years. I will not use this poorly designed and lack of user friendly mode of assessing. Take it back to the lab.
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Obtuse login
Enough. It’s been months of these idiotic login changes. I am logged out repeatedly and login requires stages. Whomever is responsible for this is failing. Fire them. Not a joke. They have had months to correct the problem. Fire them now. Or maybe it’s time to find an alternative…
sign in
horrible. i have to sign in repeatedly throughout the day, usually a minimum of 12 times. It is embarrassing in front of my clients, and is not smooth
Extremely frustrating
Signing in takes way too long and makes me seem unprofessional.
Won’t work since update
I updated the app and now the client device won’t open. So frustrating!!
I’d like to give it a zero
It use to work but now it doesn’t. This means professional embarrassment as I was half way through an assessment when the “upgrade” occurred and I have not been able to finish the child’s assessment. I’m spending hundreds of dollars for a service I can’t access. And tech support is problematic, long wait times to talk to someone overseas with varying skills sets. I’m not sure what to do as someone who has used the Celf for over 25 years who likes the test but can’t afford to pay for something so unreliable. I have thought about buying the paper form but feel an updated version may be on the horizon ( had to bin my CELF4 and CELFP a while ago). It might be time to change my assessment tools. Pearson please make an app that is more user friendly. I know some people may be able to problem solve the glitches but there are others of us who are good clinicians but only ok at IT. After years of loyalty you are going to loose as customers. You may not care as we are getting close to retirement but remember we are the ones mentoring and up skilling the younger professionals. Many of who are using different assessments which I do not feel are as robust or comprehensive. It’s hard to continue to advocate for Pearson test when accessing them is so difficult. So I’ve lost money, time and calm due to the ongoing issues trying to access this app. I’d love to be finically compensated but at the very least I’d like to be paying for something that works.
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sign in problems
The sign platform is horrible because older versions have not been removed from the internet. I hate signing and then getting redirected to another platform that has a two prong sign in.
Frustrating, inefficient, and expensive
I’ve been using Pearson products for more than a decade now, especially Q Interactive. With each update or change it only gets more and more frustrating, inefficient, and expensive. If Pearson did not have such a monopoly on these products I would jump ship.
sign in
horrible. i have to sign in repeatedly throughout the day, usually a minimum of 12 times. It is embarrassing in front of my clients, and is not smooth
No no no no no
Run away from Pearson and this train wreck of an app.
Ready for the quality to match the hype
But, the rollout of the new login system yet again makes this platform more of a hassle than it should be.
login hassle
Now requires multiple logins before opening, which is inefficient and irritating.
Fix the login
Since the new update that requires new credentials, I may have to log in to each iPad two ways and also randomly wait for an auth code. It is unnecessary, cumbersome, and problematic when working with energetic little ones. The connectivity glitches seem to be less frequent, but please remedy this login process.
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Worst sign in and support ever
Would love to be able to sign in and use this app with patients but it’s not intuitive or easy. I’m going back to paper and pencil. The level of corporate incompetence is befuddling over at Pearson given the highway robbery of price gauging they engage in.
