So far,so good
Paired easily after finding name the Bluetooth name of the bedframe.Connects every time and functions perfectly.
Not working
I have split king bed, before this app used to work fine but now when I try to use it it controls only one side even though I tried side A side B and both settings it controls only side. Both side setting in app still controls only one side.
App remote does not work
It says it has been linked but it doesn’t move the base at all. And the phone that I downloaded the app into does not appear on the appear on the list of devices. I have turned the blue tooth in and off to make sure it gets scanned. Very disappointing
App works but is not great
The app for the iPhone works. However, parts of it do not like the timing for the massage feature 10 2030 minutes it turns off after a certain amount of time there’s no way to lengthen that.
Everything else on the app does work and it connects via Bluetooth every time.
The interface isn’t great compared to other apps out there.
Everything else on the app does work and it connects via Bluetooth every time.
The interface isn’t great compared to other apps out there.
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Frustrating
My base is connected to this app, the matching remote layout is selected, but when I try adjusting the base using this app, nothing happens. Prior to the last update, the app worked for my base. The new app version seems to have broken something. I’ve tried reconnecting the base, toggling the app’s remote selector, and even went so far as to delete and reinstall the app. The app says my base is connected, but doesn't move my bed. The physical remotes work, but this app no longer does. Very disappointing.
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Bad
The remote stopped working, and I can’t even get it to be better
Base doesn’t show up in list
Have not been able to use the remote app since getting my mattress and base 4 weeks ago. The base doesn’t show up in the list of Bluetooth devices. I really want to be able to use my phone to control the base!
It works
Just bought this new bed at Costco. The app actually works the same as the remote and that’s all the expectations I had. The app is old and clunky but it works.
Terrible app - latest update in Feb 2023 doesn’t work
This was a terrible app to begin with! Then the company launches an update that breaks it! I tried all sorts of settings to no avail. I finally got it to work with my bed again by deleting the app from my phone and reinstalled from the App Store. Once your back in the app, I was able to successfully reconnect my base unit. Still a bad app, but at least I can adjust my bed again.
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Please fix the bug.
Recent update renders app unusable.
No longer controls frame after latest update.
App connects still to frame. However, inputs are unresponsive.
Fix for App
For those who are having problems with the new app where the buttons won’t work. Go to settings and click on remote style and select SBKDCT and that fixed it the issue for me. You might have to select the one with 2 at the end first then back up the forts one. Once I did that the old working format returned. Hope it helps.
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iPhone software set up
I was able to set it up and get it all working, but unless I missed something it wasn’t straightforward, especially selecting the bed itself, and what the bed might be called in the settings, I made a guess, and it worked. Maybe just a plainly describes paragraph would help.
Doesn’t work after Update
The app was working great for 1.5 years but no longer works after the latest update.
Unusable on iPhone 13 Pro max
The update 1-2 weeks ago completely rendered the app useless. You can select a device and pair via Bluetooth, but none of the bed control buttons are clickable.
This app worked well enough to serve the purpose of raising and lowering a bed for several years. Please just rollback to the old version that worked.
This app worked well enough to serve the purpose of raising and lowering a bed for several years. Please just rollback to the old version that worked.
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Most recent update broke the app
As of 3/3/23, the app is broken on an iPhone 12 max running the latest version of iOS. Buttons don’t appear in the right place and tapping doesn’t do anything.
Update totally broke it
The app worked fine until they updated it not its totally useless. I email customer short and they just said “Use the remote then”. Completely unhelpful.
From adequate to abysmal. Roll back!
The app used to work like the physical remote. I was hopeful this new version of the app would allow extended/customized time for the vibration feature. Instead nothing works! The user interface is not functional and non responsive. There is a toggle switch (which I have no idea what it does) placed directly over the hamburger menu. If I’m lucky I can occasionally get to the menu. Confirming the bed is selected still made no difference. This is an AWFUL customer experience. Basic functionality is better than no functionality. Please - Roll back to the old version asap!!
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New update doesn’t work. Can’t push any buttons
Bring back the previous version please!
Most recent update
The app used to be great. My wife constantly loses her remote. We use it to raise and lower and start the massage function.
This was all great.
The new update this past week completely changed the app and it is now useless. The app doesn’t let you choose which base you want to control. It no longer works in any way.
It’s too bad.
This was all great.
The new update this past week completely changed the app and it is now useless. The app doesn’t let you choose which base you want to control. It no longer works in any way.
It’s too bad.
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