Won’t let me signup
So, I was looking for something like this, seems promising, Downloaded the app, but it skips past the portion where I can create an account/login credentials and just goes to the login screen for existing users. Attempting to create an account online through their official website also proved useless because it gives me an error saying an account with my email already exists which is also false because hitting “forgot password” then states no account exists with this email. What is going on?
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Not ready yet
Not sure about investments or returns- but the app (more likely the back-end) doesn’t work at all.
Every single thing I did, failed to work the first time- opening an account, initial deposit, subsequent deposit, initial investment, etc - every single thing needed a conversation with support. Support was good & eventually fixed it - but transactions should just “work” & not need a support call, every. single. time.
I closed my account & deleted the app.
Every single thing I did, failed to work the first time- opening an account, initial deposit, subsequent deposit, initial investment, etc - every single thing needed a conversation with support. Support was good & eventually fixed it - but transactions should just “work” & not need a support call, every. single. time.
I closed my account & deleted the app.
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Response from developer
We apologize for the inconvenience. Our team takes your concerns seriously and works to constantly improve the app. In the meantime, our support team is available around the clock to help answer any questions.
Customer Service is non-existent.
I’ve had a couple of interactions with the “customer service” people who can apparently only be reached via the chat option. On even the best of occasions, response time to simple queries is measured in days, but recently it has gone from days to weeks, and still no response. Tomorrow I will look to see how an SEC complaint might help get a response. I can’t recommend this company to anyone. Back to the app - it’s very buggy. You make a change to your investment choices and there is no confirmation that the change was made or when it will be processed. After 2 days of waiting for the last change to be made, I don’t know whether to try it again or keep waiting.
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Response from developer
We're sorry to hear that are having difficulty with your account. We take your feedback seriously and are working around the clock to ensure that we respond to all users in a timely manner and do our best to get issues resolved ASAP. If you're still having troubles, you can also reach out to our support team directly at support@tryq.ai, as well.
So glitchy
I haven’t been able to login in 3 days. I’ve tried using faceID and my password and it just says error or the spinning wheel of death. Very disappointing
Can't login or change my password
This app is a dumpster fire. Never worked well to start and now I can't even get back into my account!
