Won’t let me signup
So, I was looking for something like this, seems promising, Downloaded the app, but it skips past the portion where I can create an account/login credentials and just goes to the login screen for existing users. Attempting to create an account online through their official website also proved useless because it gives me an error saying an account with my email already exists which is also false because hitting “forgot password” then states no account exists with this email. What is going on?
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Not ready yet
Not sure about investments or returns- but the app (more likely the back-end) doesn’t work at all.
Every single thing I did, failed to work the first time- opening an account, initial deposit, subsequent deposit, initial investment, etc - every single thing needed a conversation with support. Support was good & eventually fixed it - but transactions should just “work” & not need a support call, every. single. time.
I closed my account & deleted the app.
Every single thing I did, failed to work the first time- opening an account, initial deposit, subsequent deposit, initial investment, etc - every single thing needed a conversation with support. Support was good & eventually fixed it - but transactions should just “work” & not need a support call, every. single. time.
I closed my account & deleted the app.
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Response from developer
We apologize for the inconvenience. Our team takes your concerns seriously and works to constantly improve the app. In the meantime, our support team is available around the clock to help answer any questions.
Customer Service is non-existent.
I’ve had a couple of interactions with the “customer service” people who can apparently only be reached via the chat option. On even the best of occasions, response time to simple queries is measured in days, but recently it has gone from days to weeks, and still no response. Tomorrow I will look to see how an SEC complaint might help get a response. I can’t recommend this company to anyone. Back to the app - it’s very buggy. You make a change to your investment choices and there is no confirmation that the change was made or when it will be processed. After 2 days of waiting for the last change to be made, I don’t know whether to try it again or keep waiting.
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Response from developer
We're sorry to hear that are having difficulty with your account. We take your feedback seriously and are working around the clock to ensure that we respond to all users in a timely manner and do our best to get issues resolved ASAP. If you're still having troubles, you can also reach out to our support team directly at support@tryq.ai, as well.
So glitchy
I haven’t been able to login in 3 days. I’ve tried using faceID and my password and it just says error or the spinning wheel of death. Very disappointing
Can't login or change my password
This app is a dumpster fire. Never worked well to start and now I can't even get back into my account!
Eager and excited to use but can’t get in
Everything went smoothly with my setup and deposit, but now I can’t log in. The app times out or tells something went wrong and to try logging in again later. I’ve checked for app updates to no avail. Not sure what’s going on as I’ve tried to log in a few days in a row and still can’t.
Response from developer
Thanks for reaching out, and we apologize for the inconvenience. Please reach out to us via email at support@tryq.ai so we can help locate your account and help you out.
COMPLETE DISASTER
You have no control of your money or investments. There are constant problems and critical errors. Invest your money elsewhere. The creators are incredibly sloppy and incapable. I’m shocked that Forbes put its name behind Q.ai
My Biggest Investing Mistake - DONT DO IT
I had been investing with Q.ai for over a year. The strategies underperformed but I found it interesting and wanted to support the idea with my money. 2022 happened and I decided it would be smart to withdraw my money and take tax loss. That was months ago 2022. It is now 2023 and I STILL do not have my money, and I am constantly getting the run around from customer support. Its giving me FTX vibes. Please don't give these people your money, and if you do, just consider it gone. You don't want to end up like me.
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Response from developer
Thanks for reaching out. We're sorry for the inconvenience. Please rest assured that our support team is looking into your request and will get back to you ASAP.
TERRIBLE TERRIBLE APP LOST MONEY
I have lost my money on this app I deposit 800 and still can’t manage to find it I have contact them and their communication been extremely bad and unhelpful they told me the funds are in a secure saving but my account says -800 on it and 0 in balance and I can’t find were the money is in the app and I have tried to contact them but they have been really slow to respond to message I do not recommend this app to anyone I have lost my money and they team at Q.ai has not help to explain the app also is easy to use but I don’t get why I can’t find my money neither withdraw extremely disappointed I gave my trust and they lost
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Response from developer
Thanks for reaching out. Our support team has let you know that your funds are ready for withdraw or to invest. You can learn more about how to do that on our Help Center here: https://help.tryq.ai/en/collections/2687416-getting-started
Worst App Do Not Download!!
App doesn’t work. Has major software issues. Won’t let you find your account. Customer support is always non existent. Tell you reply in under 2 hours. It’s been 48 hours and this is after holiday hours. Don’t waste your time with this company or App you will regret it.
Not a good experience
I tried to join but was told their application process had been changed recently and I would need to email them my drivers license or passport AND my social security card. I’m not going to email my social security card. I did email my passport though, but I was told this wasn’t enough. I just closed everything but haven’t gotten an email yet saying that it had been closed, as I was told I would. I hope my information is secure and I haven’t put myself at risk. I joined the discord as well. Many people said they were having trouble withdrawing their money, one said they had waited more than 30 days and had filed a complaint with the FDIC.
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Response from developer
Rest assured that your information is safe—we only use completely encrypted and secure servers. Your application will expire if no more information is shared. Our support team is reaching out with more information!
Took 3 days to place a trade
Took the app 3 days to place a trade. Every day it would say “will place in this trade window” but never did until the 3rd day. Withdrew my money and now it’s taking a week to get it back. Too slow on everything
Poor and lacking technical support
1 star. Inadequate technical customer support. Easy to fix small issue takes weeks to get resolved. Currently Locked out of account first level support responds but the folks who can actually resolve issue have not done their job. Terrible customer satisfaction
Very glitchy
Been contributing weekly for over a year. Transfers and re-allocations got stuck somewhere along the way so my portfolio looks the same as it did 6 months ago. A few transactions have been pending for months. Any new contributions that I initiate are just added to my cash balance and not invested into my desired fund selection. It’s turned into an expensive savings account. The customer service rep (seems to be only 1 person) is nice but I suspect overwhelmed with work. I’ve been trying to withdraw funds and get in touch with a human for weeks.
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Response from developer
Hi, we're sorry to hear that you're having trouble with the app. Please rest assured that our support team is currently working through this.
It would be nice to get my withdrawn funds from three weeks ago
It’s a great app visually-however I’ve had nearly $1000 stuck in there for over three weeks and no one responds to any chats or emails…,so if you need your money liquid at all, like whatsoever…keep looking elsewhere because I need that money for an emergency, yet no one can be reached. So I guess I lost $1000 on this app. Forbes stole $1000…shocker 🙄
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The app is junk
This app is junk. First it’s slow or it will not load. I would not waste my time.
New update is a blank screen
I have an iPhone 13 and I initially set up an account. Something updated and now when I open the app I get the front screen and then a blank screen instead of the login or anything else. Help!!
App constantly freezes - can’t access funds
Currently I can’t even access my account. When you open Q.ai it just freezes. Nothing like not being able to access your brokerage account. Never had anything like this happen on any other trading platform. I’m actually filing a complaint with the SEC.
I can move money easily between portfolios
I like the fact I can move money from my cash to any of the other portfolios. No need to wait for days to confirm and validate my operations
Thank you for letting me in
My diy transaction was pending for a long time.
