Report and track city service requests for San Jose. Submit issues with photos, categorize them, and view them on a map. Receive updates and notifications on your submitted requests.
What We Love
- π Quick response times for resolved issues
- πΈ Easy photo upload and attachment functionality
- πΊοΈ Helpful map-based location selection
- β Streamlined reporting process for various city services
- π Convenient way to report graffiti and illegal dumping
- π― Generates ticket numbers for accountability
- π± Mobile-first approach to city services
Room to Improve
- π Frequent app crashes and freezing
- π Broken authentication and password reset functionality
- π Location services malfunction or reject valid addresses
- β±οΈ Extremely slow response times from city departments
- β Cases closed without resolution or follow-up
- π« Poor navigation - no back button to main menu
- π€ Reports disappear into 'black hole' with no communication
- π¨ Clunky and outdated user interface design
- π Required fields don't work properly
- π Constant password reset prompts on login
- πΈ Photo upload functionality broken on iOS
- π Web-based sections trap users without exit options
- β οΈ Inconsistent performance across devices and iOS versions
- π Abandoned vehicle reports often closed without action
- π¬ Lack of transparency on case status and reasoning
