The update broke it
It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message. The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue?
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Repeated poor performance
I had written earlier about both the app’s performance and the pathetic customer support. I got an email response that it will be rectified as they are going through some ‘new tech’ trouble which will be resolved soon. That was 2 months back. Trouble continues and tech support is still appalling (someone called Shikaina from their tech support suggested that I try a different provider. 🤬🤬 Unfortunately my area is new and other providers are yet to establish here)… so… still waiting….
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Not worth it.
I’m not understanding why I’m not able to either update the app and or uninstall and reinstall for it to work. It’s been a month since I’ve been able to come in to my account. It always says that there’s an unexpected error and try back in a few seconds, I have not been able to get into update or to kick anybody off or whatever it is that I wanna do with my Internet, unfortunately I don’t even know why switched from Cox
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The app itself doesn’t work
App doesn’t let me sign in. Only airing that there’s an error, which has been going on for over a month. My internet drops, and everything that was advertised seems to only be half true. I get 200mbs but only sometimes.
Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment.
Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment.
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They are horrible in EVERY way! 360 Pods 👎🏽
Their 360 PODS are complete and utter garbage. They cannot even run the 3 GB speed they sell you as their maxed out just over 2 GB. Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all.
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The update broke it
It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message.
The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue?
The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue?
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FIX THE BUGS
Just got my WiFi set up last Friday 8/23. The first four days everything was working perfectly. Wednesday morning, 8/28 ,everything was fine with it also before I left for work at 630am. I got home from work at 630pm and my internet has not been working since. For the past three days I have been unable to log into my account or use my WiFi that was just set up. For three days I have spent my entire day trying to get ahold of Quantum Fiber customer service and am on hold for 3+ hours with nobody to talk to. Please what is going on. How are we expected to pay when the service is like this. I can’t just cancel it through the app either I need to call someone and it’s impossible to talk to someone that isn’t a robot.
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Login issue
I’ve been trying to login for few days now and keeps backing me back out. Says, error message something is wrong and to try back later. I’ve uninstalled the app and reinstalled to try to log back in and still same error message. This is frustrating cause I cannot control my internet service connection when it comes to pausing devices.
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Updated: Sign in bug (resolved)
Update: FIX for the sign in bug
Quantum Fiber migrated pod functionality to its main “Quantum Fiber” app, and removed it from this “360 WiFi” app. They migrated accounts in waves, and notified folks via email. If you’re like me, this email probably got marked as spam/marketing, and you ignored it. Basically, if you’re unable to sign in on the app, but can sign into your account on a web browser, you’re account has probably moved to their main app. Download “Quantum Fiber” from the App Store, and try logging in there. I was able to get into all my stuff and manage my network again.
Still leaving this review as 1 star though because I had to actively search on my own for this. Release notes exist for a reason. The old app should absolutely mention that it’s being decommissioned in waves, and to download their new app instead.
—Previous review—
Was logged into the app a couple weeks ago, but the app can’t log me in anymore. “Something went wrong, try again in a few seconds” on repeat. Wanted to login to debug a connectivity issue but now unable to do so because this service is entirely app managed and the app won’t sign me in.
Quantum Fiber migrated pod functionality to its main “Quantum Fiber” app, and removed it from this “360 WiFi” app. They migrated accounts in waves, and notified folks via email. If you’re like me, this email probably got marked as spam/marketing, and you ignored it. Basically, if you’re unable to sign in on the app, but can sign into your account on a web browser, you’re account has probably moved to their main app. Download “Quantum Fiber” from the App Store, and try logging in there. I was able to get into all my stuff and manage my network again.
Still leaving this review as 1 star though because I had to actively search on my own for this. Release notes exist for a reason. The old app should absolutely mention that it’s being decommissioned in waves, and to download their new app instead.
—Previous review—
Was logged into the app a couple weeks ago, but the app can’t log me in anymore. “Something went wrong, try again in a few seconds” on repeat. Wanted to login to debug a connectivity issue but now unable to do so because this service is entirely app managed and the app won’t sign me in.
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Got help but the help doesn’t work
I wrote a review and got a response on what to do. Which is basically uninstall and reinstall the app. Did it five times same thing. Error. So if I have WiFi issue I have to manually restart it and can’t check if there’s a connection or not. You think with this app update they would fix the problem when they encourage you to download and use the app once installing the devices.
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Developers have no intention of fixing the app any time soon
Judging by the recent reviews and my own personal experience of the app not allowing logins because of a bug, with the last update being 8 months ago, I think it’s safe to say we won’t be seeing a fix for this app any time soon. There are no developer responses, which indicate that the developers are most definitely not paying attention to this app or what’s going on with it, even if it’s affecting multiple customers at a time. It’s very disappointing to know that this app probably won’t work for a long time, when clearly, it’s needed, but I suppose the developers’ focus lies elsewhere, wherever that may be, cause I certainly don’t think it’s here at all. All I can do is HOPE for a fix soon, but that seems very unlikely at this point…
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Worthless!
All I get is an error notice and to try back later. I have zero access to any features needed to create a guest network for my tenant since the only way to do this is through the app. Previously, I could access the modem online with its IP address and set up a guest access, but there appears to be no way to do this through the new 7G modem online….its a complete pisser. Fix your app!!!!
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Delete
When I login it connects to someone else’s network
Does not work with wifi 7 pods
I recently had quantum installed with the new wifi 7 pod (router), and after assuring me the app would work, I had to spend an hour on the phone with customer service to find out the app only supports wifi 6 routers. So totally useless on new setups, and the techs and customer service are not trained to set correct expectations around this. Huge waste of time.
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Useless
My internet always showed offline at my last house. I assumed it was because I used google nest hubs instead of the 360 pods. At my new address, I used all QF equipment provided. The installation and service was a total nightmare, and the app is useless. My internet still shows as offline, the QR codes on the wired and wireless pod don’t scan in, and CS has submitted requests to add or install both at least 3 times. I get no response on the chat function, and half the time I can’t connect my phone to the network.
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It doesn’t allow you to have 2 separate WiFi’s for 2Ghz and 5Ghz
The pods are great but become useless when you cannot control the WiFi, it doesn’t allow you to choose what time for the 2Gz and what name for 5 GHz, also there are no options to control the power of the WiFi, and now days we have 6ghz which is not available on these pods
Designed for Morons by Morons
Incredibly poor app design. Riddled with bugs with no solutions in site. The app also attempts to simplify every aspect of network management to the point that any even slightly advanced features are considered too much for the average Quantum Fiber user and cannot be accomplished. Want to set up a schedule for WiFi shutoff so weekends and weekdays are different? Sorry, that’s too advanced. Want to allow one device to be assigned to and shared by multiple users? Sorry, that’s too advanced. Want to view a more in depth data usage chart to attempt to identify why your WiFi toaster has been using 950 terabytes of data? Sorry, that’s too advanced.
Additionally the app is very bad at recognizing different types of devices and displaying an icon that matches that device, but will not allow you to change it yourself. “You can’t be trusted to change your MacBook’s icon to a laptop” says the app. “You might be an absolute numbskull who’s never seen a laptop in their life! You better leave this to the professionals” as it changes the icon to a set of headphones.
This app needs a massive redesign and a real push for upgrades because it’s unusable in its current state.
Additionally the app is very bad at recognizing different types of devices and displaying an icon that matches that device, but will not allow you to change it yourself. “You can’t be trusted to change your MacBook’s icon to a laptop” says the app. “You might be an absolute numbskull who’s never seen a laptop in their life! You better leave this to the professionals” as it changes the icon to a set of headphones.
This app needs a massive redesign and a real push for upgrades because it’s unusable in its current state.
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Internet out, app not accurate
The app doesn’t give accurate information unless the signal is excellent… my internet is out and it says excellent WiFi from all pods or that my phone is in airplane mode… no troubleshooting capabilities on the app, so I literally just unplug the modem and wait for the internet to come back… seems like the pods are very cheaply made as well. Long way to go, but I guess it’s cheaper?
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App needs help
The bottons need to give feedback so you know you’ve pushed them. I don’t use the email app the apple comes with so I can’t contact support from the app. There is not a listed email address. Just a link to send them an email that opens the iPhone email app.
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Upgraded to get better internet as it was so slow. Turned out to be even worse. Now can’t even play any games because the internet is so slow. The streaming on the tv is hit or miss. Internet on my hotspot is faster.
