The update broke it
It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message. The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue?
Show more
Repeated poor performance
I had written earlier about both the app’s performance and the pathetic customer support. I got an email response that it will be rectified as they are going through some ‘new tech’ trouble which will be resolved soon. That was 2 months back. Trouble continues and tech support is still appalling (someone called Shikaina from their tech support suggested that I try a different provider. 🤬🤬 Unfortunately my area is new and other providers are yet to establish here)… so… still waiting….
Show more
Not worth it.
I’m not understanding why I’m not able to either update the app and or uninstall and reinstall for it to work. It’s been a month since I’ve been able to come in to my account. It always says that there’s an unexpected error and try back in a few seconds, I have not been able to get into update or to kick anybody off or whatever it is that I wanna do with my Internet, unfortunately I don’t even know why switched from Cox
Show more
The app itself doesn’t work
App doesn’t let me sign in. Only airing that there’s an error, which has been going on for over a month. My internet drops, and everything that was advertised seems to only be half true. I get 200mbs but only sometimes.
Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment.
Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment.
Show more
They are horrible in EVERY way! 360 Pods 👎🏽
Their 360 PODS are complete and utter garbage. They cannot even run the 3 GB speed they sell you as their maxed out just over 2 GB. Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all.
Show more
