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Queensland Digital Licence User Reviews

Queensland Digital Licence
Queensland Digital Licence
Department of Transport and Main Roads
📊 Productivity

Customer Experience

Positive experience25.0% of reviews
Neutral5.0% of reviews
Negative experience70.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Queensland Digital Licence Safe?

Not enough ratings yet to assess Queensland Digital Licence.

Is Queensland Digital Licence Legit?

Queensland Digital Licence appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Queensland Digital Licence is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Useless app as expected

This app is just as brain-dead as I expected. You’re pushing people to use it, but it fails right at the signup page. I’ve double and triple-checked my email and password—they're definitely correct and meet all the requirements—yet I keep getting hit with 'incorrect email or password' for no reason.
Aussies pay way too much in taxes and rego to put up with service this bad. I get that Aussie culture is all about being 'chilled' and 'laid-back,' but that shouldn't be the excuse for being this incompetent.
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lahadalylahadaly

Response from developer

Good afternoon, Sorry to hear about your experiencing issues. If you are receiving an incorrect password or email message this generally means you already have an account. Please try using the log in button, or if you require further assistance, please contact us on 13 23 80. Thank you

Appalling to use

I’ve had nothing but trouble with this app. Every time I tried to verify my identity, and pressed on an information screen to see where particular numbers were (e.g. “where is this” for the CRN) you couldn’t close the information screen without it logging you out and forcing you to starts again. It also wouldn’t verify my passport details at all, or my birth certificate details the first three times I entered the exact same information. I’ve never bothered to write a review before but this is so bad if I could give it no stars I would.
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LRQ13LRQ13

Response from developer

Hello, sorry to hear you are having these issues with getting your DLA set up. Our tech team will be able to do troubleshooting with you - you can reach them on 13 23 80 during business hours.

Endless loops and dead ends

Tried to use my licence on my new phone. It would not sign me up or log me in. Reset password still no joy. The AI help messenger kept shutting me down and requesting another message with same result.
I am a retired university professor and it has me beat.
Fortunately I talked to a real person via phone and in only 15 minutes got it sorted. They were patient and helpful.
Perhaps don’t waste an hour before ringing and get someone to walk you through all the loops and dead ends.
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Kennyboy56wKennyboy56w

Response from developer

Hi Kennyboy56w, thank you for leaving your feedback on the service you received. I'll make sure this is shared with the team. :)

App works well. Needs extra important features

This app works well and would have 5 stars but I feel a little is needed and they are:
- Upload important license documents is critical such as Medical Certificate or retrieve from the system database automatically.
- Rego built it so you don’t have to download rego checker app. This allows warnings of expired regos in Queensland. So you can add ones to the list if you want that in the app.
- Dark Theme is really important for people to see clearly.

Other than that, app is good to go from what I can see. I also got an error when authentication of a passport but end the end I just continue and it worked so that may be a bug to check. All details were entered correctly and it still allowed me to add the licence but did give a failure error. Hope this helps the dev team. Sorry I did not take a photo of the error but it let me through anyway.
By the way, I am a programmer so understand these things.
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BroadwacBroadwac

Response from developer

Hi Broadwac, thank you for the four-star review! We appreciate receiving this very much. Thank you for your feedback, as well. This has been passed onto the whole team as we appreciate hearing what our customers want to see in the app. :)

App won’t open with latest IOS 18.5

I had been using the app for 2 years without issues until recently when the app shuts down as soon as I open it. This is despite twice removing it and reinstalling it with the latest IOS 18.5 on an IPhone 15 and restarting the phone each time. This critical failure needs to be addressed as not being able to produce valid photo ID can prevent someone boarding a flight hiring a car or result in a negative interaction with law enforcement.
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Jam9erJam9er

Response from developer

Hi Jam9er, sorry to read this - your feedback has been passed onto the team. Please reach out to our support team on 13 23 80 (during business hours) and they will go through some options to help you.

Great new features!

Wow - I opened my app and saw the new home screen! Wow! The new elements are going to be so handy. I recently tried to find out when my rego was due and it took me awhile to find the right webpage. Now we can just open the app and click on the link. Happy days!
Poppy841Poppy841

Response from developer

Thanks Poppy841 - we really appreciate your feedback. Great to see a 5-star review! We are glad to know you are enjoying the new features on the app!

How about showing demerit points

I like the app - it’s simple and clear to use, and saves having to remember to take my hard copy licence with me.
The option to display international codes is great - saves having to pay for an international licence when driving in some overseas countries.
Suggestion: It would be good to display accrued demerit points, and their expiry dates. They’re a deterrent to careless driving and display on screen would be a useful reminder.
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Schnauzerman4556Schnauzerman4556

Response from developer

Hi Schauzermann, thank you for taking the time to leave us a 4-star review! And it's great to see your interest in suggesting new features. All these comments get passed onto the development team. Next time you use the app...I think you will enjoy the new Home Screen features!

So many problems setting up

I know my way around Apps and this one was a nightmare to set up. I tried when it was first released and gave up after many attempts. TMR would not accept the already accepted and saved (in phone pw) password. Tried to reset. Emails to reset never arrived.
Tried again months later same issues.
Created new login today with different email and after several process loops with no results it finally worked.
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LukeCadLukeCad

Response from developer

Hey LukeCad, sorry to hear that you experienced those issues getting onboarded with the app. We're glad to hear you were able to get into the app and it's working for you now. We hope you'll enjoy the app and find it useful! :)

We peasants are mere tax cattle.

This trash allegedly cost over $50 million. I can only imagine it would have cost half as much if they just stuck with the out-of-the-box iOS design system instead of smearing the Queensland colours all over every possible UI component.

Incidentally, because they were too good for the HIG, it doesn’t even support dark mode, so as a tax payer I have basically paid to have my eyeballs burnt to a crisp by an ugly light-mode-only UI just for the once-per-year obligation to demonstrate proof of age/identity in-person.

You never do anything right.
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IgniumLudibriumIgniumLudibrium

Unable to use

On many occasions when I’ve gone to use it, it won’t be accepted as a valid for of ID and I’ve had to go and get my physical license. I was denied service whenever I used the app and I ended up going back to using my physical license, defeating the point of the app. This app is useless until places actually start to accept it as a valid form of ID. I would honestly be terrified if I was pulled over by the police, because I doubt they would accept the app as a driver’s license if no one else will. I have no trouble with how the app works itself, it’s just that it is useless as a form of ID or being a license all together.
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Telisha32Telisha32

Response from developer

Our teams have been engaging with industry to ensure it is as accepted as the physical licence. I would like to know where you have had these poor experiences can you please reach out to our team at digitallicence@tmr.qld.gov.au. This will enable us to target our engagement to ensure broader acceptance. The Police are onboard and I personally have had my digital licence accepted at a licence check so please do not be concerned about that. Thanks for taking the time to provide this feedback.

Doesn’t Work / Unable to Load

I’ve been looking forward to having a digital ID for years, this is about time. Only one problem, it doesn’t work.

Unable to set up or login, just sits on loading screen and then eventually times out. Been fighting all afternoon trying to get it to work. Have un-installed and re-installed twice now, no different. On the few occasions I actually get to a screen able to enter an email address & password, it then goes nowhere. Tried two different email addresses, neither worked.

I’ve given up. Please fix.
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matt@!matt@!

Response from developer

I am sorry you are experiencing this issue, can you please contact our support team at dla_support@tmr.qld.gov.au

Absolutely shocking

God awful UI that looks like it was designed in the late 2000s. Terrible UX requiring you to go to a separate web page to login.

Worst part is, I tried to sign in to my account on a new device, and it told me my login details were wrong, even though I know they’re right because I’ve logged in on my old device. And when I try to reset my password, no email comes through.

The QLD government can p1ss right off with this app, fire whatever idiot consultancy you hired to build it, and try again.
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Rainbow MarioRainbow Mario

Response from developer

I am sorry you are experiencing this issue, can you please contact our support team at dla_support@tmr.qld.gov.au

Crashes every time I try to open it

The app worked at first. Would have been nice to be able to add my licence to my Apple wallet with the rest of my cards, but nope that’s not allowed. Would have also been nice to be able to login to the app using Face ID to make things easier given we can’t add the licence to our Apple wallets, but nope can’t do that either. Now for the last month or so I’ve been unable to even open the app. It either prompts for a pin, then crashes when you enter it, or crashes without asking for a pin. I’ve uninstalled and reinstalled the app. Made no difference. Doesn’t work at all now.

Great idea but so poorly implemented. Guess I’m keeping my drivers licence in my wallet because this app is no replacement.
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shamusmcflyshamusmcfly

Response from developer

Thanks for providing this feedback and we want to resolve your issue, can you please reach out at DLA_support@qld.gov.au

Crashing on open

When I first downloaded the app it worked perfectly fine. All of a sudden about a couple weeks now as soon as I open the app it crashes. I’ve tried multiple different ways to fix this like the usual phone turn off/on. Also tried deleting the app and reinstalling it, but still crashing as soon as it opens.

Not sure why this is still an issue, I’ve seen so many complaints about this and it’s still happening.
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FROGSIEjrFROGSIEjr

Ui overhaul needed and offline support

I am convinced I could build this app in a couple of days if given the api. One of my biggest and easiest to fix gripes is the keypad login having no visual feedback making it really hard to know if you hit the right key and no face id? Secondly this app not working offline is a joke. Thirdly the bouncing looping animation of the government logo wont stop people replicating this and just look plain tacky. You need to add safe view boundaries too as the share license button is right under the multitasking bar on iPhones. NSW have had digital licenses for years now and you had another states homework to copy and somehow still got it all wrong. This app is slow, hard to use. This app feels and looks like a student project. Very disappointing.
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AleybsAleybs

Does what it says on the box

Does exactly what it’s meant to. Works well and every time I open the app. Setup was easy, and once set up with the account everything was straight forward.

Although would love to add this to my Apple wallet in future, or use faceID to unlock the app.
excliptexclipt

Response from developer

Thank you for your fantastic and I can say FaceID is in the pipeline now and integration with the Apple wallet is on the roadmap

Works Fine

App works fine does it’s job which is all you really need. For all the people whining about whether it works without internet yadda yadda optus outage yadda yadda it takes about three seconds to test it with aeroplane mode (you’ll find that it still works). An app working without internet is not rocket science please have a clue before you start whining. Only problem would be device going flat which is on you.
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douheedouhee

Response from developer

Thank you for both your rating and your support, much appreciated.

Not very friendly

I finally created a digital licence after some issues with the system crashing. Unfortunately it seems that there is no link to licence renewal, so having just applied for a replacement licence I believe there is no update that creates an updated digital record. With all the hype associated with this introduction it seems that all the process does is to provide fundamentally an image of your old plastic that you can use in clubs. I’ll wait and see if the digital copy updates to the new licence, and if not, I’ll just delete the App and go back to carrying the old plastic.
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bdb4500-1bdb4500-1

Response from developer

Thank you for working through the onboarding process. The app is designed to update your information automatically, if this has not occurred please reach out to our support staff at DLA_Support@tmr.qld.gov.au so we can resolve this for you.

Unknown error on repeat

I was able to set up my account and verify my first document. However, everytime I log in I now have to accept the terms and conditions and keep getting an unknown error message and to contact them (with no information about how to do that). This is pretty rubbish. The Qld govt should have just copied NSW- their service app is seamless and I was able to use that app to manage absolutely everything, including my digital license, for years without a single issue prior to moving to Qld.
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Ekky22Ekky22

It’s okay, but could do with improvements

The app works okay all in all. However, a couple improvements could be made. The ability to access the app using FaceID would be greatly beneficial and quicker. The ability to have cards such as blue cards would also be great. This would ensure the card holder is currently eligible for such a card. Lastly, the ability to have the license in your Apple wallet would be great.
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LachieiLachiei