36 mins to lock your door
It took them 36 mins to resolve a basic task like me being able to lock my door.
AAdityac29
More frustrating than just using a key
I’ve used better smart-access apps at a previous residence. This one adds too much friction to basic tasks like unlocking a door. Widgets and Siri actions would make a huge difference.
You can’t easily reorder favorite doors without unfavoriting everything and adding them back in order. The app also occasionally logs me out and resets the list, undoing that effort.
Thermostat controls improved after a recent update but still aren’t consistently reliable. It takes five taps just to adjust the temperature—walking over to the thermostat is faster. Guest access is also unnecessarily complicated, and I haven’t found a way to create a permanent delivery passcode.
My building initially required residents to use this app instead of issuing physical keys. After numerous complaints, management ended up providing keys anyway.
Residents need reliable access, fewer steps, and basic customization. Smart access should make daily life easier, not more frustrating.
You can’t easily reorder favorite doors without unfavoriting everything and adding them back in order. The app also occasionally logs me out and resets the list, undoing that effort.
Thermostat controls improved after a recent update but still aren’t consistently reliable. It takes five taps just to adjust the temperature—walking over to the thermostat is faster. Guest access is also unnecessarily complicated, and I haven’t found a way to create a permanent delivery passcode.
My building initially required residents to use this app instead of issuing physical keys. After numerous complaints, management ended up providing keys anyway.
Residents need reliable access, fewer steps, and basic customization. Smart access should make daily life easier, not more frustrating.
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PPanda20067
Works well
Nice design and mostly reliable, although it has logged me out randomly before
Aadvancedintelligence
Horrible app
The only reason I’m forced to use this JOKE of an app is because they paid/ BS’ed themselves into a contract with my community. Their Customer Support is NON EXISTENT‼️‼️‼️
You will never get a response or help.
I miss my NEST, amazing app
You will never get a response or help.
I miss my NEST, amazing app
Bbfybrcbryctbfbftubfty5
Zero customer support
Have reached out several times, can’t log into my account, crickets……..
Was force to use this product by my apartment complex.
The NEST I was forced to remove was so much better!
Was force to use this product by my apartment complex.
The NEST I was forced to remove was so much better!
Bbfybrcbryctbfbftubfty5
