36 mins to lock your door
It took them 36 mins to resolve a basic task like me being able to lock my door.
More frustrating than just using a key
I’ve used better smart-access apps at a previous residence. This one adds too much friction to basic tasks like unlocking a door. Widgets and Siri actions would make a huge difference.
You can’t easily reorder favorite doors without unfavoriting everything and adding them back in order. The app also occasionally logs me out and resets the list, undoing that effort.
Thermostat controls improved after a recent update but still aren’t consistently reliable. It takes five taps just to adjust the temperature—walking over to the thermostat is faster. Guest access is also unnecessarily complicated, and I haven’t found a way to create a permanent delivery passcode.
My building initially required residents to use this app instead of issuing physical keys. After numerous complaints, management ended up providing keys anyway.
Residents need reliable access, fewer steps, and basic customization. Smart access should make daily life easier, not more frustrating.
You can’t easily reorder favorite doors without unfavoriting everything and adding them back in order. The app also occasionally logs me out and resets the list, undoing that effort.
Thermostat controls improved after a recent update but still aren’t consistently reliable. It takes five taps just to adjust the temperature—walking over to the thermostat is faster. Guest access is also unnecessarily complicated, and I haven’t found a way to create a permanent delivery passcode.
My building initially required residents to use this app instead of issuing physical keys. After numerous complaints, management ended up providing keys anyway.
Residents need reliable access, fewer steps, and basic customization. Smart access should make daily life easier, not more frustrating.
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Works well
Nice design and mostly reliable, although it has logged me out randomly before
Horrible app
The only reason I’m forced to use this JOKE of an app is because they paid/ BS’ed themselves into a contract with my community. Their Customer Support is NON EXISTENT‼️‼️‼️
You will never get a response or help.
I miss my NEST, amazing app
You will never get a response or help.
I miss my NEST, amazing app
Zero customer support
Have reached out several times, can’t log into my account, crickets……..
Was force to use this product by my apartment complex.
The NEST I was forced to remove was so much better!
Was force to use this product by my apartment complex.
The NEST I was forced to remove was so much better!
Internet support
I had an issue with my tv not connecting to the router. The support team at Quext were able to resolve my issue.
Fixed my AC through the app
Excellent!!!
Excellent service
They are always very attentive and they are fast. Glad they’re there when I need them. Keep up the great work!
Excellent App
The Quext Resident app is easy to use, reliable, and very convenient. I especially like the smart lock features and how simple it is to manage my apartment from my phone. Everything works smoothly and saves me time every day. Highly recommended!
Horrible
There are always problems. The app does not connect to the thermostat. Every Sunday night the app updates and stops connecting to the thermostat.
Response from developer
We’re sorry to hear about your experience with the thermostats and the app. We’re committed to making improvements and would love to better understand the issues you’re facing. Please reach out to us at support@onequext.com so we can assist you directly and work on making things better!
Highly recommend!
I love being able to open my door with the Quext App and Apple Wallet. Is quick, easy and I don’t have to fumble around for my keys or fob.
Love the ease
So happy to have this to use! Makes things so much easier and updated.
Easy to use, great features
I love the ability to remotely control thermostats, and set schedules so I don’t have to think about it all week.
Also being able to let guests in remotely is super convenient!
Also being able to let guests in remotely is super convenient!
Easy access to my apartment
I like how I can control my apartment temperature and door locks from my phone. With the new update I can schedule a “Quext Pass” to let my friends/family in without a key.
Overall I dig the app and its simplicity.
Overall I dig the app and its simplicity.
Response from developer
We love to hear you're happy with our product!
Incredible ease of use!
I have been blown away by the ease of use on this app and the flexibility I have between my many doors at my apartment building. It’s no nice not to worry about a physical key or fob I can lose and would need to pay for if it gets lost!
Convenient Smart Access Control
The app brings a lot of convenience to apartment living—unlocking doors, adjusting the thermostat, and managing guest access from your phone is incredibly useful.
I’m excited to see continued improvements, because the foundation is strong and the concept is exactly what modern communities need.
I’m excited to see continued improvements, because the foundation is strong and the concept is exactly what modern communities need.
Easy to use, great features
I love the ability to remotely control thermostats, and set schedules so I don’t have to think about it all week.
Also being able to let guests in remotely is super convenient! And now that Quext can also be added to the Apple Wallet is a game changer.
Also being able to let guests in remotely is super convenient! And now that Quext can also be added to the Apple Wallet is a game changer.
Love it
Great and easy access.
Awful
They added a card to our Apple wallet, but guess what? It doesn’t work! We can control the thermostat from our phone, but guess what? It doesn’t work! I wake up to a 63° apartment when it’s set to 70°. We can unlock our door from our phone, but guess what? It doesn’t work! I have to stand outside my apartment for 3 minutes just to unlock my door. So unsafe and so miserable.
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Awful thermostat experience
Anytime we try using the thermostat on the app or wall, something goes wrong. It will get stuck on a temperature and no matter what settings we try to change, the thermostat does nothing
