Paying extra for delays and stolen packages
I have never heard of fetch before my new apartment and I wish I never have. I've only been here five days and it seems impossible to get my packages in a timely manner. I had two nights tables take two days to process and now it's been delayed at the fetch warehouse after previously stating it would be out for delivery and I'm assuming stolen by there personnel. It so ridiculous that we would have to pay an extra fee to deal with packages have at minimum a one day delay and then potentially being stolen by personnel on top of that you cannot speak to a live agent about anything.
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Their customer support is useless
I had an issue with my package, and I submitted the form. All I could get was a same response of ‘we are working on it’. They are super slow, I don’t have a trust about this service anymore.
Nice concept, poor follow through
I love the concept and the app design- however, it’s not possible to use if you’re a working person. They only offer package drop off during a 3-hour evening window once a day (6-9pm). They come by at two time points, each 10 minutes apart. If you miss them, you have to reschedule for the next evening. This is very difficult if you have a job or obligations during this time frame. They do not give you a heads up as to when the courier will be at your door. There is no option for the courier to leave the package at your door. If you work until 6 the courier may come at 6:10 and 6:20. They will say they missed you and you have to wait until the next evening to schedule a delivery again during the same time period. You cannot communicate with the courier and say- hey I’ll be home at 7 if you can come by then! Or select a time preference within the 3 hour window. They say that you actually get your packages faster when you use Fetch, but this is not true. Also, some companies (Target) do not allow shipping to a Fetch address so can’t use it as default for all places.
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Horrible AI chatbots
They have removed human support and now all you have to solve problems is hallucinating AI Chatbot that don't understand what you were asking. It's dystopian and nightmarish
A scam
Apartment back end fee for no reason. Just a way to charge residents.
