Apartment Living - Stress Free!
I live in an apartment and constantly worry my packages will get lost or stolen. Not anymore with fetch! Just turn on the verification required setting and they scan a QR on your phone for proof of delivery. It’s wonderful! Schedule for when I’m home on the weekends and everything always comes on time. Thank you!
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Horrible
Sent package to the wrong apartment. Terrible customer support. Better off shipping somewhere else.
Do not trust this company
I have been trying to get in touch with customer service for hours regarding expensive, time sensitive packages that were not delivered correctly. This company intentionally does not have a public customer service phone number. The only option to get in touch with customer service is through email. After receiving a message from the automated robot, I’ve been waiting for hours to hear from a real agent. Do not trust this company with your important packages!
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Terrible
This service should work in theory isn’t reality. When (not if) you have a package stolen, you’re out of luck. Fetch won’t reimburse you, and Amazon won’t, either, because you used a third-party service. How could it be stolen, you say, if it’s a secure service? Yeah, they’re closed some of the weekend. So when a package gets delivered Saturday evening, it’s just there for anyone to take, and I’m sure someone is keeping N eye on the facility to do just that. Great, right? You’re out hundreds, potentially, for their convenient service. Also, they only have a couple of late delivery windows a day. All in all, it sucks. (And I think they’re inflating reviews…what is happening here?)
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Paying extra for delays and stolen packages
I have never heard of fetch before my new apartment and I wish I never have. I've only been here five days and it seems impossible to get my packages in a timely manner. I had two nights tables take two days to process and now it's been delayed at the fetch warehouse after previously stating it would be out for delivery and I'm assuming stolen by there personnel. It so ridiculous that we would have to pay an extra fee to deal with packages have at minimum a one day delay and then potentially being stolen by personnel on top of that you cannot speak to a live agent about anything.
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