WORST COMPANY EVER
Fetch has lost three of my packages and fully wiped their hands getting away with the packages “not being in their warehouse” It is seriously the most frustrating thing not being able to order anything important to my HOME because Fetch might loose it. I hope they shutdown the company in Charlotte they have 1.3 star reviews. Corporate should really look into it its concerning.
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Allow Push Notifications x100
App is unusable without allowing push notifications. Every click I am prompted to allow push notifications.
Scam app that doesn’t even work.
For $18 a month and no choices but to pay with rent. You would think they would have an app that actually works. But based on plastic sign on side of the Fetch warehouse! obviously somebody is scamming everyone to pay for service they can’t even provide. I’m being forced to use them even when they can’t even fix bugs for sign up. But again why would they care. Since they get my money every month whether I can use them or not.
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Bad app worse service
App has to ask you every time if you want notifications. Packages come 6-24 hours after they are delivered. Rarely same day service and usually a hassle. It complicates a simple process by adding unnecessary steps and is overall a waste of time.
Just why
More on my apartment building not the service, but no company website knows what this address is with this code. No instructions on how to type in the address especially since it’s nothing I’ve seen before, they should make this intuitive yet it’s annoying and stressful to ship a package to a random warehouse. If I could give zero stars I would.
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Always loose packages.
I shouldn’t have to manage how you do your job.
Useless
It took three extra days for my package to be delivered and then we received the wrong item. They email us constantly to us to get their package back but have done nothing to get us our package and they couldn’t even handle picking up the wrongfully delivered package
Sellers refuse to work with freight forwarders
The app is fine. The issue is that if fetch misplaces your items at their warehouse, they refuse any liability. In these cases, they tell you to speak with the shipping company. Amazon and others have started to refuse any service related to freight forwarders. I’m out hundreds of dollars and multiple packages at this point. If your complex uses fetch, try to set up shipping to a local drop box with another company.
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This service is horrible
This service sucks
. It just makes life way more difficult
. It just makes life way more difficult
Lost package
They lost my package I keep message them to resolve it and no one do I also ask for a refund and no one gave me and there are no phone number to talk to the customer service I already spoke by text message with two employees and no one resolved my situation and my delivery keep saying not possible to deliver it so it keep rescheduling. Please do not use this service they are horrible
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Do not delivering
I ordered goods for kids birthday and they missed my package. They pretty often delivering to the wrong apartments in different buildings! And you'll never get wrong delivered packages back, no any refund or compensation. The worst service ever
This is terrible
This is such an unnecessary service. My apartment complex decided to use this, and now I’m spending extra $20 a month for something that inconveniences me. Having to pick a 3 hours time slot to get your package is honestly terrible and they don’t give you a notification that they’re here, they tell you once they leave, so you’re going to have to hear them knocking on your door or whatever they do in that 3 hour interval. They also lied, they said they would come back after at least 10 minutes since they missed me and I stood by the door for 30 minutes just to check the app and it say that they already came and I wasn’t there again, when I was literally standing and waiting. If you don’t want to go back the second time, then don’t say that you will, just say that it will have to be rescheduled instead of lying.
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awful, try your best to never use this
their package deliveries were almost ALWAYS late, and my boxes were often damaged. know that if you move, even if you change your address and a package somehow finds its way to your old fetch address, they will NOT help you. i moved a state away, changed my address on everything, and still somehow had a package end up there that they refused to forward to me. i never write reviews, but genuinely their customer service is awful and their platform really does suck. i unfortunately had to use them for 2 years because of my old apartment complex, i hope i never have to use them again. whatever you do, don’t willingly sign up for this.
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Terrible
Whole service is a scam and it’s constant issues. Dont live at any apartment complex that forces you to use it
No phone service all text/email
Terrible communication. I had a 250 lb 85" tv sit in their warehouse for 3 days and then without notice it's delivered at my doorstep when I am not there. So I am now expected to lug that tv up 25 stairs alone? I would've planned to be there during the delivery window. The box is damaged. Just terrible (expletive) service! 0 stars
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Useless and a waste of money
This system seems to just be in place to fix a non-existent problem and charge residents more money. I’m not releasing due to this. You’re expected to wait within a 4 hour window or else your package is left and could be stolen (which they take no responsibility for) but don’t worry the pick up warehouse is 30 minutes away in the middle of nowhere with terrible service
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Never arrives on time
Ordered an important package I needed for Monday. Fetch had the option to have my package delivered Sunday between 5 and 8pm. Had lots of running around to do that I didn’t because I needed to give a code to the delivery driver, within the 3 hour window they gave my package never arrived.
Useless
They don’t deliver the package when they have to. It is a waste of money and it seems that they don’t work during weekends because they always have a justification, either the driver had an inconvenience or they have a delay. I don’t recommend this company.
Terrible app
Just a waste of your time and unreliable makes your package take one to two days longer to arrive and they do a terrible job handling it. They are solving a problem that doesn’t exist and just making life harder
Apartment Living - Stress Free!
I live in an apartment and constantly worry my packages will get lost or stolen. Not anymore with fetch! Just turn on the verification required setting and they scan a QR on your phone for proof of delivery. It’s wonderful! Schedule for when I’m home on the weekends and everything always comes on time. Thank you!
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