Terrible
Whole service is a scam and it’s constant issues. Dont live at any apartment complex that forces you to use it
No phone service all text/email
Terrible communication. I had a 250 lb 85" tv sit in their warehouse for 3 days and then without notice it's delivered at my doorstep when I am not there. So I am now expected to lug that tv up 25 stairs alone? I would've planned to be there during the delivery window. The box is damaged. Just terrible (expletive) service! 0 stars
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Useless and a waste of money
This system seems to just be in place to fix a non-existent problem and charge residents more money. I’m not releasing due to this. You’re expected to wait within a 4 hour window or else your package is left and could be stolen (which they take no responsibility for) but don’t worry the pick up warehouse is 30 minutes away in the middle of nowhere with terrible service
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Never arrives on time
Ordered an important package I needed for Monday. Fetch had the option to have my package delivered Sunday between 5 and 8pm. Had lots of running around to do that I didn’t because I needed to give a code to the delivery driver, within the 3 hour window they gave my package never arrived.
Useless
They don’t deliver the package when they have to. It is a waste of money and it seems that they don’t work during weekends because they always have a justification, either the driver had an inconvenience or they have a delay. I don’t recommend this company.
Terrible app
Just a waste of your time and unreliable makes your package take one to two days longer to arrive and they do a terrible job handling it. They are solving a problem that doesn’t exist and just making life harder
Apartment Living - Stress Free!
I live in an apartment and constantly worry my packages will get lost or stolen. Not anymore with fetch! Just turn on the verification required setting and they scan a QR on your phone for proof of delivery. It’s wonderful! Schedule for when I’m home on the weekends and everything always comes on time. Thank you!
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Horrible
Sent package to the wrong apartment. Terrible customer support. Better off shipping somewhere else.
Do not trust this company
I have been trying to get in touch with customer service for hours regarding expensive, time sensitive packages that were not delivered correctly. This company intentionally does not have a public customer service phone number. The only option to get in touch with customer service is through email. After receiving a message from the automated robot, I’ve been waiting for hours to hear from a real agent. Do not trust this company with your important packages!
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Terrible
This service should work in theory isn’t reality. When (not if) you have a package stolen, you’re out of luck. Fetch won’t reimburse you, and Amazon won’t, either, because you used a third-party service. How could it be stolen, you say, if it’s a secure service? Yeah, they’re closed some of the weekend. So when a package gets delivered Saturday evening, it’s just there for anyone to take, and I’m sure someone is keeping N eye on the facility to do just that. Great, right? You’re out hundreds, potentially, for their convenient service. Also, they only have a couple of late delivery windows a day. All in all, it sucks. (And I think they’re inflating reviews…what is happening here?)
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Paying extra for delays and stolen packages
I have never heard of fetch before my new apartment and I wish I never have. I've only been here five days and it seems impossible to get my packages in a timely manner. I had two nights tables take two days to process and now it's been delayed at the fetch warehouse after previously stating it would be out for delivery and I'm assuming stolen by there personnel. It so ridiculous that we would have to pay an extra fee to deal with packages have at minimum a one day delay and then potentially being stolen by personnel on top of that you cannot speak to a live agent about anything.
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Their customer support is useless
I had an issue with my package, and I submitted the form. All I could get was a same response of ‘we are working on it’. They are super slow, I don’t have a trust about this service anymore.
Nice concept, poor follow through
I love the concept and the app design- however, it’s not possible to use if you’re a working person. They only offer package drop off during a 3-hour evening window once a day (6-9pm). They come by at two time points, each 10 minutes apart. If you miss them, you have to reschedule for the next evening. This is very difficult if you have a job or obligations during this time frame. They do not give you a heads up as to when the courier will be at your door. There is no option for the courier to leave the package at your door. If you work until 6 the courier may come at 6:10 and 6:20. They will say they missed you and you have to wait until the next evening to schedule a delivery again during the same time period. You cannot communicate with the courier and say- hey I’ll be home at 7 if you can come by then! Or select a time preference within the 3 hour window. They say that you actually get your packages faster when you use Fetch, but this is not true. Also, some companies (Target) do not allow shipping to a Fetch address so can’t use it as default for all places.
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Horrible AI chatbots
They have removed human support and now all you have to solve problems is hallucinating AI Chatbot that don't understand what you were asking. It's dystopian and nightmarish
A scam
Apartment back end fee for no reason. Just a way to charge residents.
Captive Audience Customer and Less than Satisfied
Not many words are needed. An unnecessary and somewhat unreliable service so far in my experience using it where I live.
What a joke!!
We’ve had nothing but issues with this service. Amazon delivers (when this service doesn’t decline delivery), and then we hear nothing from this service. Their customer service just copies and paste the same response each time and gives us the run around. If they actually do deliver then their people literally pick up your box from their cart and throw it at your door. I’m so frustrated with their service that our apartment charges us monthly for!!!
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The most unnecessary service on earth!
Would you like to pay 15 dollars monthly to receive your packages up to 48 hours late while simultaneously having zero recourse for lost or stolen packages? No?
Well too bad, because your apartment complex signed an exclusive deal with Fetch! Yes, your building had perfectly good, secure package mailboxes, but they’ve ripped those out and replaced them with a much more expensive, much less efficient, and much less secure last-leg delivery concierge service to roam the halls and literally DROP packages at your door, no matter how fragile! It’s the service that you LITERALLY can’t say “no” to!
Well too bad, because your apartment complex signed an exclusive deal with Fetch! Yes, your building had perfectly good, secure package mailboxes, but they’ve ripped those out and replaced them with a much more expensive, much less efficient, and much less secure last-leg delivery concierge service to roam the halls and literally DROP packages at your door, no matter how fragile! It’s the service that you LITERALLY can’t say “no” to!
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Should be called Fetch Resident: Packages on OUR time
The perfect system to have your packages consistently delayed.
Trust your instincts
Feel like your package will get lost after adding a questionably documented 2nd middleman to your already issue-ridden delivery process? That’s because it will. Like, on the second delivery for me.
