Terrible
This service is a joke. I’m forced to use it because our landlord is probably friends with this awfully run joke of a company. They are now taking more than a day to scan packages into the system meaning you never get your package the day it’s delivered to them, even if it’s by 9am. They say they get a large volume, it’s not even the holidays yet! Excuses, with no corrective action! So hire more people! They do not care about customer service and outsource their support to Asia and you can’t actually speak to a human on a phone. Terrible!
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0 stars
Would rate zero stars if I could. It takes them days to even register my packages in the system and so you just get all your stuff much later. No one responds to the emails either
Terrible service. Losing packages or delays.
This little startup started out quite nice, delivering a package to the door and forgetting that you even ordered something. However, here in Miami specifically Wynwood, this company or service center is dramatically degrading.
Not sure if it’s the service of drivers or the factory workers that are incapable of organizing and structuring packages. The problem is really with Amazon when they ship multiple packages to you; however, they all arrive throughout the same day, but the company is not capable of managing these deliveries and sometimes just forget or deliver to the wrong door.
If you call, there’s an answering machine that’s never picking up; otherwise, email service.
I would give it a 2-3 rating but since our local building apartments required us tenants to pay 30 bucks for this mandatory service I give it a 1
Not sure if it’s the service of drivers or the factory workers that are incapable of organizing and structuring packages. The problem is really with Amazon when they ship multiple packages to you; however, they all arrive throughout the same day, but the company is not capable of managing these deliveries and sometimes just forget or deliver to the wrong door.
If you call, there’s an answering machine that’s never picking up; otherwise, email service.
I would give it a 2-3 rating but since our local building apartments required us tenants to pay 30 bucks for this mandatory service I give it a 1
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My Building Forces me to use fetch
Just deliver my stuff don’t ask me if I want it. Why do you think I ordered it. I wonder who you paid off to get your deal with my landlord.
Packages are never delivered on time
Zero stars. Poor delivery service and A LOT of disorganization. 3rd time now where my packages are delivered by vendor to Fetch at 9AM or before, and Fetch adds them to my account very late or the following day, causing the delivery windows to be on a different day. If you have 2-day delivery shipping accounts don’t bother to have Fetch, Fetch is never going to make it the same day you receive your item.
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SCAM ALERT- Please do not sign up
Please do not sign up for this service if you own an apartment complex, they are awful. There is no way to contact them besides requesting a text message. They will send you a text message. You will reply. You will never get a response so you will lose thousands of dollars by ordering packages never receiving them and nobody ever contacting you about them it’s a scam.
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Way worse than parcel pending
It has been a huge hassle setting up a different address with tons of different services. Can no longer get same day delivery from Amazon, some types of packages won’t ship to the warehouse, and they lost and ruined some medication since it was sitting in their hot warehouse for several days.
Not good
Delays, delays, packages missing, delivered to wrong address, more delays. I’ve literally been forced to use Fetch because it’s the only service allowed on property where I’m currently staying, but believe me I will never, ever in a trillion years use this service again.
Slightly inconvenient
The app itself works great—it’s seamless, easy to navigate, and simple to understand. Unfortunately, the delivery service hasn’t been reliable when I need something quickly. I’m in an advertised “under an hour” delivery zone with Amazon, but my packages take 1–2 days to reach me when I select one of the sub an hour rate delivery rate.
An easy-to-use app only goes so far when deliveries don’t arrive within the stated timeframe. It’s frustrating that my apartment complex switched to Fetch because I was able to get my packages when I needed them.
An easy-to-use app only goes so far when deliveries don’t arrive within the stated timeframe. It’s frustrating that my apartment complex switched to Fetch because I was able to get my packages when I needed them.
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Terrible
Required by my building. My packages have been frequently “lost” at the fulfillment center. And the half of the packages that they actually end up delivering are always smashed or damaged. They offer very limited times for drop off. I often don’t get my overnight shipped packages until two or three days after. Wildly inconvenient, terrible service that I am forced to pay for from my building.
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WORST COMPANY EVER
Fetch has lost three of my packages and fully wiped their hands getting away with the packages “not being in their warehouse” It is seriously the most frustrating thing not being able to order anything important to my HOME because Fetch might loose it. I hope they shutdown the company in Charlotte they have 1.3 star reviews. Corporate should really look into it its concerning.
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Allow Push Notifications x100
App is unusable without allowing push notifications. Every click I am prompted to allow push notifications.
Scam app that doesn’t even work.
For $18 a month and no choices but to pay with rent. You would think they would have an app that actually works. But based on plastic sign on side of the Fetch warehouse! obviously somebody is scamming everyone to pay for service they can’t even provide. I’m being forced to use them even when they can’t even fix bugs for sign up. But again why would they care. Since they get my money every month whether I can use them or not.
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Bad app worse service
App has to ask you every time if you want notifications. Packages come 6-24 hours after they are delivered. Rarely same day service and usually a hassle. It complicates a simple process by adding unnecessary steps and is overall a waste of time.
Just why
More on my apartment building not the service, but no company website knows what this address is with this code. No instructions on how to type in the address especially since it’s nothing I’ve seen before, they should make this intuitive yet it’s annoying and stressful to ship a package to a random warehouse. If I could give zero stars I would.
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Always loose packages.
I shouldn’t have to manage how you do your job.
Useless
It took three extra days for my package to be delivered and then we received the wrong item. They email us constantly to us to get their package back but have done nothing to get us our package and they couldn’t even handle picking up the wrongfully delivered package
Sellers refuse to work with freight forwarders
The app is fine. The issue is that if fetch misplaces your items at their warehouse, they refuse any liability. In these cases, they tell you to speak with the shipping company. Amazon and others have started to refuse any service related to freight forwarders. I’m out hundreds of dollars and multiple packages at this point. If your complex uses fetch, try to set up shipping to a local drop box with another company.
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This service is horrible
This service sucks
. It just makes life way more difficult
. It just makes life way more difficult
Lost package
They lost my package I keep message them to resolve it and no one do I also ask for a refund and no one gave me and there are no phone number to talk to the customer service I already spoke by text message with two employees and no one resolved my situation and my delivery keep saying not possible to deliver it so it keep rescheduling. Please do not use this service they are horrible
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