Very Glitchy
If notes are set to required, it won’t switch until a note is entered and “save note” button pressed. However the note doesn’t save and it requires you to enter it again. Also populating projects hangs the app.
Ask photo permission every time
It is asking for permission to take photos at each login even though permission has already been granted in app settings. So my employees can just not give it permission. Useless
Making me sign in
After an employee clocks in it doesn’t go back to the Home Screen but goes to a sign in screen which it never did before
Constantly prompted “Allow to access camera”
Every time someone clock in, app is prompting them to “Allow to access camera”. There is no settings or anything to permanently allow access to camera, so employees would not have to click allow every time.
Can’t take photos
When I log in to clock in, the system can’t take a photo of me. The app isn’t accessing the camera and the permission to enable it isn’t anywhere.
Usually good, prone to issues
Really simple and straightforward, love that it integrates so well with QuickBooks.
It can be buggy, for example currently it won’t display employees’ total hours for the day or week, always shows 0. Waiting for an update to fix this. 🤞🏻
We’ve always wished it would show more timesheet detail in the submit screen, so employees could see the shift detail rather than just a daily total.
It can be buggy, for example currently it won’t display employees’ total hours for the day or week, always shows 0. Waiting for an update to fix this. 🤞🏻
We’ve always wished it would show more timesheet detail in the submit screen, so employees could see the shift detail rather than just a daily total.
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Good when it’s working
Good app when it’s working but unfortunately it crashes once a week. It is really annoying and haven’t seen updates for months now. Would be nice to have this app stable running, we spent way more on that for the apple iPads and the software itself to be worried about that.
We have set up this in few locations and makes us drive every time it decides to stop working,spending hours in traffic.
Last error code was: 503 service unavailable (no server is Available to handle this request)
We have set up this in few locations and makes us drive every time it decides to stop working,spending hours in traffic.
Last error code was: 503 service unavailable (no server is Available to handle this request)
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Vice President
App has been broken for months yet I'm still getting billed by quick books time. App worked great when it was run by tsheets but after they were bought by quick books the support and quality have become the worst I've ever experienced. Would recommend using anything other than this app to track employee time.
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Don't work on iPad 9.3 version
Don't work on iPad 9.3 version :( It's about 3 weeks I can't use it. Very disappointed!
Broken App Broken Customer support!
White screen since April 29, 2021! Tried all the tricks to fix on our end and still a white screen! It has now been a whole week and Customer support has no solution! Starting to wonder if Intuit employees even use their own products!
App was great now it doesn't work
Stopped working on iPad after update. PLEASE FIX APP!!! Support is non existent and doesn't really help. If I can give 0 stars I would.
Was good, now won't open
For the last couple of weeks we have been using the kiosk and it worked great but since Thursday afternoon (4/29/21) it has refused to open just showing a white screen even after deleting and redownloading the app multiple times. I would love to update this review with a better score if This could get fixed. We need reliability for our team to get to their jobs more than we need a lot of the features available. We want to stick to quickbooks but can't even find any support for help resolving this problem.
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The worst app I have the misfortune of using every day
If I could give this app 0 stars I would.
It crashes on a daily basis, and I have to close the app and reopen it. Now it says my device is not connected to the internet, which is not the case. I have had nothing but trouble with this app since my company started using it, and I am actually going to go over to staples and buy an analog time clock, because I know that I can’t possibly spend more time manually summing time cards every week than I spend screwing around with this app.
It crashes on a daily basis, and I have to close the app and reopen it. Now it says my device is not connected to the internet, which is not the case. I have had nothing but trouble with this app since my company started using it, and I am actually going to go over to staples and buy an analog time clock, because I know that I can’t possibly spend more time manually summing time cards every week than I spend screwing around with this app.
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Slower than molasses
Pin entry slow as
New accounts unsecured
Slow
New accounts unsecured
Slow
Broken App
App broke, can’t use. Please fix.
Customer support is nonexistent
Good luck getting someone on the phone or via chat. Not even some call center in India or something. Nope, you just have to wait for over an hour or not get support at all. Meanwhile their automated system says they thrive to answer within 90 seconds! What a joke!
The system needs a lot of improvements all around. Before, I could email their tech support @ prosupport but the last time I sent an email on October 6th, I got a reply saying that they don’t monitor that account and to resort to the chat option on the website. Way to go back in service rather than helping your customers!
If you’re a prospective customer though, they’ll be in touch until you sign up. Typical sales tactic.
Sadly, we tried about 4 other systems before deciding to go with them and this was the best one of those options, which says a lot about the others. We pay over $6,000 annually for service too!
Needless to say, if a better system comes along, we’ll be making the switch.
The system needs a lot of improvements all around. Before, I could email their tech support @ prosupport but the last time I sent an email on October 6th, I got a reply saying that they don’t monitor that account and to resort to the chat option on the website. Way to go back in service rather than helping your customers!
If you’re a prospective customer though, they’ll be in touch until you sign up. Typical sales tactic.
Sadly, we tried about 4 other systems before deciding to go with them and this was the best one of those options, which says a lot about the others. We pay over $6,000 annually for service too!
Needless to say, if a better system comes along, we’ll be making the switch.
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Buggy
App freezes sometimes. Screen gets crazy and sometimes stop responding
No Support
November update happened and app no longer working. Lack of support and resolution affecting our business. No sense of urgency demonstrated.
November update broke the app
We use TSheets Kiosk on iPads across our entire company (9 locations). The November update of this app caused it to stop working on all 25 kiosks. We’ve had no timesheets company-wide for 3 business days now. We reported it twice. The first time they told us to reinstall the app on each device, which was a huge waste of time. Still no fix. PLEASE FIX THE BROKEN UPDATE ASAP.
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iPad loses Authorization
This app need fixing...currently unusable and is actually taking more work and time to use than before. Continually says that the iPad is not authorized and when putting in a new code from the “setup kiosk” option in TSheets it doesn’t recognize it. Always have to uninstall, then reinstall app, then setup again in TSheets, only to have it work for one cycle before employees takes breaks. After clocking out of the break and back into the shift the app goes blank and needs to be authorized again which means going back through the process above with the same poor results.
At this point there is no reason to use this app or TSheets. Time tracking made simple is in fact a catastrophic and stressful fail.
If this is due to user error or if there is a fix please make it known.
At this point there is no reason to use this app or TSheets. Time tracking made simple is in fact a catastrophic and stressful fail.
If this is due to user error or if there is a fix please make it known.
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