No Show Appointment
Booked an appointment and they never showed up. I reached out twice within the app with no response. I then called customer service four times and no one answered - it went to voicemail. I finally heard back that no one had ever received my appointment. Do not use this app.
Ruined paint
Used paint on my tires to make them look clean and on first drive it ruined the whole car paint.
Awesome service
I live in San Francisco and have used the service twice so far. Both times, the service was great and the car was left incredibly clean. In fact, cleaner than with a conventional car wash at a competitive price. And all of this without using all of the water that a traditional wash uses. And further, I always expect over time someone at the regular car wash will ding my car or wheels to some degree. With Qweex, your car never moves so the odds of any damage during the work is almost zero. Overall I didn’t know what to expect but so far Qweex has been great on both the service and sustainability front.
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Horrible customer service and poor cleaning
The tech Jose P came on time. I tried to chat with him but he was rather terse. I asked him what solution he is using to clean my car, and he said “just soap and water”. The only other equipment he used was a piece of microfiber cloth that looked dirty. He finished the job in less than 30mins. Mind you, this is an SUV. He then left without even giving me a chance to do an inspection first. And given his “professional” equipment, it was not surprising that many spots were missed and I had to finish the job. So if you just want to pay $45 to have someone come with a bottle of soap water to wipe down your car for 20-30 mins, go ahead. But I could probably have gotten a cleaner car doing it myself with a rinse less wash and wax in 10mins. I don’t even know how these guys stay in business.
Update: I am updating my review to 3 stars since the company reached out and offered a refund and provided explanations. Kudos to them for the responsive service. I will give them a second chance and further update my review after that.
Update: I am updating my review to 3 stars since the company reached out and offered a refund and provided explanations. Kudos to them for the responsive service. I will give them a second chance and further update my review after that.
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I cannot login using my cell
Not sure how to login.
