Very useful
Response from developer
Hello E 161555, Thank you for your wonderful feedback! We're delighted to hear the app was easy to set up, responsive, and works well with your A3. It's great to know you're enjoying the convenience of remote control. We truly appreciate your support!
App stopped working
Where's the filter reset?
Response from developer
Thank you for the feedback. For the MinusA2, the reset will appear within the app the closer you get to 12 months of operation. If you need this reset before the 12 months, please reach out to our 24/7 customer service team and they can reset it manually for you in the app. The A3 has an NFC tag located on the customized filter. When all filters are changed, including the Customized filter, the filter life on the unit and app will automatically reset. If this is not happening for you, please reach out to our customer service, and we can continue troubleshooting with you.
I like app controls, but schedule is crazy.
Response from developer
Thank you for your feedback TeacheLiz. Could you please reach out to customerservice@rabbitair.com. We can work with you to troubleshoot the issue. It could be a setting, the old app interfering or a specific problem with the software that we are unaware of.
No notifications
Not intuitive at all
Response from developer
Hello Schmelshk, Thank you for your candid feedback. We understand how frustrating this experience can be, especially when features aren’t consistent across views. Your comments about usability and testing are important, and we’ll share them with our team for review. Kind regards, Rabbit Air.
Another app that’s released untested
Response from developer
Hello Educator at Heart, We apologize for the inconvenience. The account needs to be activated first before you can log in. Once the activation step is completed, you should be able to log in without any issues. Can you please send us an email at customerservice@rabbitair.com so we can send you the account activation email. We look forward to hearing from you. Kind regards, Rabbit Air.
App Controlled
Response from developer
Hello Cocojorge, We apologize for the inconvenience. The account needs to be activated first before you can log in. Once the activation step is completed, you should be able to log in without any issues. Can you please send us an email at customerservice@rabbitair.com so we can send you the account activation email. We look forward to hearing from you. Kind regards, Rabbit Air.
Can’t sign up
Logging in
Unable to login
Doesn’t show air purifier status (Updated)
Deleting them from the app and redoing the wifi setup inside the new app ended up fixing both that issue and the issue with the new app. I did have to also unplug and re-plug in the devices to get the wifi setup button/light to work first, not sure if any of this was because of some kind of update or shutdown of the older app.
Some aspects of the new app I like. Being able to select the icon that matches the art panel of each device, the new scheduling features, and the ability to adjust the auto’s sensitivity are nice. I’m a big fan of being able to completely turn off all the lights during the sleep schedule. I also like that it’s a full screen on iPad now too. I wish it was easier to swipe devices without accidentally changing a setting, but for now I just use the dots at the bottom to bring up the selection menu. I think it would be good if the app had some kind of migration help built in to tell users what to do if the new app isn’t working properly with their previously paired devices.
Original Review: Old app shows current air quality and current settings as expected regardless of how the purifier was turned on. This one shows “off” for air quality and all settings even if the purifier is on unless you made the changes from within this app.
Response from developer
Hello Ncarby, We’re sorry for the frustration. Air quality shouldn’t display “off” unless there’s a connectivity issue. Please email customerservice@rabbitair.com with a screenshot of the “off” screen so we can investigate; in the meantime, try refreshing the app and power-cycling the unit by turning it off and unplugging it for one minute.
