no customer service
I tried nuropod and it didn’t work for me. I’m now having no luck getting any human customer service to initiate a return. The “fast” AI customer support doesn’t work and the handoff to a human doesn’t work when no humans respond. The support chat is integrated in the app and on the website - both have no human staffing.
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Llooking-for-humans
Product is good, app pitiful
App Not helpful to track use and efficacy. I started using neuropod about 12 days ago and have noticed a lower resting heartrate and more sleep. I'd like to note those in the app to track long term but it doesn't offer anything but a daily check in regarding anxiety- which is not why I am wearing it. I feel like the app could offer so much more.
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RRenelaw
Useless app
Don’t even bother downloading this app. This app does not have any utility whatsoever and is not needed for the nuropod device either. It adds nothing of value to your journey and is duplicative of their website. It is not a “companion app.” It is a useless app.
There is no Bluetooth connectivity to your device to log your sessions automatically in the Health app or be able to give you feedback on changing HRV (you have to infer this yourself).
This is unfortunate because the nuropod device is nicely designed (with some caveats that don’t belong in this review), but at a $1000 for the full price unit, the app and device should be integrated. They aren’t.
This is a big and unforgivable miss by, what should be, a top-tier provider.
There is no Bluetooth connectivity to your device to log your sessions automatically in the Health app or be able to give you feedback on changing HRV (you have to infer this yourself).
This is unfortunate because the nuropod device is nicely designed (with some caveats that don’t belong in this review), but at a $1000 for the full price unit, the app and device should be integrated. They aren’t.
This is a big and unforgivable miss by, what should be, a top-tier provider.
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EExistential.Pirate
Pointless App
It’s clear this is to give data to the makers not increase a user experience. A check-in only has positive benefits to click. It only focuses on anxiety, not sleep. Deleting app.
VVenableCL
Tracking Needs Improvement
I just got my Nuropod and then downloaded this app. It only allowed me to track one session a day. It is now the second day, and I can’t even input a session even though I hadn’t input anything for today yet. The inputting should be editable just in the case of typos or more than one session.
I get that there is a recommended maximum time to use per day, but I can’t even enter 15 minutes in the morning and night. Maybe not allowing input of a total maximum hours per day would make more sense. Manual and open entry would be a lot more efficient and accurate.
I get that there is a recommended maximum time to use per day, but I can’t even enter 15 minutes in the morning and night. Maybe not allowing input of a total maximum hours per day would make more sense. Manual and open entry would be a lot more efficient and accurate.
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AHAndi Heidi
