False Data and Hope
Response from developer
Thank you for your feedback, and we are sorry for the frustration. This is not the experience we want for our users. One thing worth noting on the cortisol comparison: saliva and blood tests measure different things. Blood tests typically measure total cortisol (bound and free), while Eli measures only free (active) cortisol. These values are not directly comparable, so the difference in numbers does not necessarily indicate an inaccuracy. Please reach out to us at ask@eli.health if you have any other questions.
Waste of money and a scam
Response from developer
Thank you for taking the time to share your feedback, and we are truly sorry for the frustration this experience has caused. Accuracy is something we take very seriously. A few things can affect scan results, including scanning before the 20-minute mark or in low-lighting conditions. Making sure those are in place can make a real difference. That said, we would love the opportunity to help you directly. Please reach out to us at ask@eli.health and our team will be happy to send replacements, offer a refund, or support you in any way we can.
First impression
Low confidence readings
Response from developer
Thank you so much for taking the time to share your experience, and for being so thorough in your feedback. We're truly sorry this didn't meet your expectations. We take accuracy very seriously. Many factors can impact results between individuals and we'd love to walk through your experience with you directly. Please reach out to us at ask@eli.health so our team can make things right.
Not a great experience so far
Response from developer
Thank you for your feedback, and we are sorry for the frustration. This is not the experience we want for our users. We have recently updated our scanning experience to make it faster and more intuitive, and we hope you notice the difference. One thing worth noting on the cortisol comparison: saliva and blood tests measure different things. Blood tests typically measure total cortisol (bound and free), while Eli measures only free (active) cortisol. These values are not directly comparable, so the difference in numbers does not necessarily indicate an inaccuracy. For the tests that did not develop, please reach out to us at ask@eli.health and our team will be happy to send replacements.










