Issues with app
Response from developer
Hi, thanks for sharing exactly what happened, it helps us more than you'd think. We appreciate you taking the 8 tests even though you faced problems. Camera errors that force a retake, plus results that don't save sounds like a bug in the app. Could you email us ask@eli.health with your account email ID, and roughly when the missing three tests happened, and we'll dig in and follow up directly. We would love to make this right for you. Looking forward to hearing from you.
Poor App Experience
Response from developer
Hi, sorry the camera reader made this feel unusable instead of easy. That's not what we want anyone testing with the Hormometer to deal with. We have seen that with some troubleshooting on our side we are able to solve a majority of customer issues. Email us at ask@eli.health and we'll help you get readings and solve this for you. Looking forward to hearing from you.
False Data and Hope
Response from developer
Thank you for your feedback, and we are sorry for the frustration. This is not the experience we want for our users. One thing worth noting on the cortisol comparison: saliva and blood tests measure different things. Blood tests typically measure total cortisol (bound and free), while Eli measures only free (active) cortisol. These values are not directly comparable, so the difference in numbers does not necessarily indicate an inaccuracy. Please reach out to us at ask@eli.health if you have any other questions.
Waste of money and a scam
Response from developer
Thank you for taking the time to share your feedback, and we are truly sorry for the frustration this experience has caused. Accuracy is something we take very seriously. A few things can affect scan results, including scanning before the 20-minute mark or in low-lighting conditions. Making sure those are in place can make a real difference. That said, we would love the opportunity to help you directly. Please reach out to us at ask@eli.health and our team will be happy to send replacements, offer a refund, or support you in any way we can.
