Product is good, app pitiful
Useless app
There is no Bluetooth connectivity to your device to log your sessions automatically in the Health app or be able to give you feedback on changing HRV (you have to infer this yourself).
This is unfortunate because the nuropod device is nicely designed (with some caveats that don’t belong in this review), but at a $1000 for the full price unit, the app and device should be integrated. They aren’t.
This is a big and unforgivable miss by, what should be, a top-tier provider.
Pointless App
Tracking Needs Improvement
I get that there is a recommended maximum time to use per day, but I can’t even enter 15 minutes in the morning and night. Maybe not allowing input of a total maximum hours per day would make more sense. Manual and open entry would be a lot more efficient and accurate.
Not able to complete setup
Response from developer
Hi there, thank you for flagging this - a screen that won't let you proceed is exactly the kind of thing we want to catch and fix fast. While we do work around the clock to minimize bugs, they can happen and we're sorry for the frustration, especially at the very last step of setup. We'd love to get this resolved for you directly - could you reach out to our care team at care@nuropod.com with your device model and app version? That'll help us reproduce the issue and get you fully set up. On the symptom feedback step itself: it's actually designed to benefit you as much as us - it's what powers the personalized check-ins and progress tracking you'll see later in the app. But first things first, let's get you unstuck.
Nice app
App
Response from developer
Hi there - thank you so much for your feedback. We're happy to let you know the Nuropod app has introduced daily check-ins, a convenient way for you to keep track of your progress while using the Nuropod device - it's complete with day to day breakdowns, summaries, daily averages and optional reminders. Be sure to update your Nuropod app to our latest version to see the update! If you have any trouble, our care team is always available to help over at care@nuropod.com
Great app
Can’t even sign into it
Response from developer
Hi there, we're sorry to hear you ran into trouble with the password reset step — that's not the experience we want for you. Please reach out to our care team at care@nuropod.com with more details and we'll help you get signed in right away.
App doesn’t work
Response from developer
Hi there, we're sorry to hear you had some trouble personalizing your account during setup. We understand that's especially frustrating given the investment you've made, and it's not the experience we want for you. We'd love to make this right — please reach out to our care team at care@nuropod.com to tell us more about what happened and we'll get it sorted for you.
