Cannot log in
Used this app since I got my car and now I cannot log in with my password to log in, when I did change my password.
Terrible App
This app used to work! Since July 2023 it now doesn’t. We have contacted RAC on numerous occasions and nobody not even tech support have been able to resolve our log in issue. We are unable to see any of the black box information, again we used to be able to see all the information until RAC had a glitch in their system in June/July. We also used the web access for the app and we can get into the app but there is no information showing. Is there anyone who can resolve this please!!
Show more
Driving score lower on app than online
Overall the app is pretty useful, however my score is constantly showing like 10 points lower on the app then on the online score, the app needs updating and fixing so that the score is more accurate.
A Gilbert
Absolutely awful app and company. Probably the cheapest insurance and I can tell why. Nothing works, the link is always down. I’d definitely pay a little bit more and use a different insurance company. Very poor for such a big company
DO NOT TAKE OUT THIS INSURANCE!
Have had my black box for almost 6 months now. At the beginning everything was fine & the app seemed to work. Suddenly (with no changes to my own driving at all) my driver score has dropped dramatically and i can’t get it back up no matter what i do. Tried to contact RAC numerous times - no answer.
Wish i had of just paid the extra money for insurance without a box.
Please do not take out this insurance!
Wish i had of just paid the extra money for insurance without a box.
Please do not take out this insurance!
Show more
Don’t get their insurance
Emergency stops will drop your black box score below 70. If you breathe too heavy on a single pedal rather than knocking a few points off it drops your score to nothing. Every other black box is relaxed this is just pathetic
Useless app, doesn’t work
Got my insurance a few weeks ago, had my black box installed yesterday and I can’t log into the app, jsut says my email and password is wrong, clcik reset password and nothing happens, I just wanted to see my driving score, woild not reccomend
Nice looking app, poor quality
Nice up but not sure what is going on with the score, as my driving/route wasn't changed, but the app going from 40 to 100 so yeah a bit weird.
Worst tracker we’ve ever used.
The app takes anything up to 24 hours to update a vehicle location which is pretty useless when you’re running a small fleet.
I still have to ring our drivers to find out where they are.
We were sold this system in the belief that it was better than Quartix which we used for years. It isn’t.
I still have to ring our drivers to find out where they are.
We were sold this system in the belief that it was better than Quartix which we used for years. It isn’t.
Awful
This black box has to be the worst out there made me speed score drop by miles because a car swerved in front of me so I had to break quickly yet there was no speeding involved, no curfew but they drop your driver score if you drive after 7pm this whole rac black box is a joke would not recommend to anyone
Show more
Not up to date
The app appears to loose days then catch up some days later. At 1st I thought it could be due to the internet connection but tried in various locations even removed and reinstalled. Not what I was hoping for to enhance my driving skills.
Can’t even log in
Set up an account almost a year ago, and have been wanting to check my driving, but not even been able to get past the log in page. I type my password in correctly, it says it’s wrong, so i click forgot password, follow the email link to change it and it then crashes and says “something went wrong, please try again later”. Not even been able to get any further than that with almost a year of trying.
Show more
Rubbish App
It just doesn’t work. Delayed information or no information on many days. Appalling.
Not good at all !
Doesn’t help much. It’s not up to date. Live location doesn’t update for days. Journeys take days to upload. Drivers big score doesn’t do much to help insurance premiums. Pointless app with no customer support
An error app
I type the right email and password and still can’t login. Only reset password I can choose and it send me to an error page! Hopeless of this app!
Very unreliable. No online help or replies
From the start, once they were paid a fortune I could never get any kind of reply from them. It got so bad I started to believe the whole car insurance business was a scam - a false website.
I tried every way to get a human being to answer me but they never would. On phone they would promise to get in touch with me, it was a lie.
The app never showed any information.
Been driving SIXTY YEARS but after my licence was changed to .French when I stayed over there, when I came back and changed licence back to British, RAC decided to charge me the rate for a person who had only been driving a car for ONE YEAR.
My previous French insurance was about £300. With RAC, using same company, Aviva, but now with RAC the price was THREE TIMES MY LAST POLICY, and no accidents or claims.
Also had to have a Black Box fitted even though I only drive ONE MILE A DAY.
I tried every way to get a human being to answer me but they never would. On phone they would promise to get in touch with me, it was a lie.
The app never showed any information.
Been driving SIXTY YEARS but after my licence was changed to .French when I stayed over there, when I came back and changed licence back to British, RAC decided to charge me the rate for a person who had only been driving a car for ONE YEAR.
My previous French insurance was about £300. With RAC, using same company, Aviva, but now with RAC the price was THREE TIMES MY LAST POLICY, and no accidents or claims.
Also had to have a Black Box fitted even though I only drive ONE MILE A DAY.
Show more
DONT GET IT PLEASE!!! GET OUT BEFORE THE 14 days cooling off period if you see this!!
The app Crashes everyday and records when it wants and not the rest when you could have been driving amazingly
It is 10x harder to get your points back once lost
It will take points for you just parking somewhere!!
Point deductions for no reason
You get points took off for driving at work after 11pm! ( between 11pm and 5am points took off!!)
If you are in traffic jam just waiting for a certain amount of time POINTS TAKEN OFF.
Correcting a dangerous situation that another driver puts you in like hard breaking after being cut up POINTS TOOK OFF FOR BEING AWARE AND STAFF.
GETTING REVS UP TO DO A ROUND ABOUT—— POINTS DEDUCTED.
I have now contacted bbc watch dog, trading standard,the motoring ombudsman
And also complained to the RAC obviously ignored!!! Do not get this BLACKBOX!!!! Please
It is 10x harder to get your points back once lost
It will take points for you just parking somewhere!!
Point deductions for no reason
You get points took off for driving at work after 11pm! ( between 11pm and 5am points took off!!)
If you are in traffic jam just waiting for a certain amount of time POINTS TAKEN OFF.
Correcting a dangerous situation that another driver puts you in like hard breaking after being cut up POINTS TOOK OFF FOR BEING AWARE AND STAFF.
GETTING REVS UP TO DO A ROUND ABOUT—— POINTS DEDUCTED.
I have now contacted bbc watch dog, trading standard,the motoring ombudsman
And also complained to the RAC obviously ignored!!! Do not get this BLACKBOX!!!! Please
Show more
Doesn’t always work
This was working ok for a week or two, then suddenly cleared all recorded journey details and didn’t work at all for about 2 months. It started working again but I find the map showing your recorded journeys too small to read properly and it now doesn’t record all journeys. IE it will record an outward journey but not the return or vice versa. The braking sensor in the blackbox is very sensitive IMO and if you don’t live close to a motorway you’ll lose many points on the urban driving score. If you drive after dark, you’ll lose points too.
8 months to go of driving like an old lady, needless to say, I won’t be renewing the policy.
8 months to go of driving like an old lady, needless to say, I won’t be renewing the policy.
Show more
used to be great
when i first got my black box in 2019 i didn’t have a bad word to say about this app. however, i don’t think i’ll be renewing my insurance with rac anymore, the app hasn’t worked for months, i chose this insurance because there was apparently no curfew but started to notice my night score dropping in the last few months, and can’t even view my score anymore because the app is broken, which apparently they’re aware of but nothing seems to get done to fix it. not great when you pay for a service you can’t use.
Show more
The worst!!
Got my black box fitted in November and I’ve never ever been able to track my score - the app is useless!!
