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Rack Room Shoes

Rack Room Shoes

by Rack Room Shoes

57 ratings
98 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • September 6, 2016
  • October 8, 2026

Features

Developer

Rack Room Shoes
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Rack Room Shoes screenshot #1 for iPhone
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Rack Room Shoes screenshot #3 for iPhone
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Rack Room Shoes screenshot #5 for iPhone
Rack Room Shoes screenshot #6 for iPhone
iphone
ipad
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About

Discover the latest shoe styles for the whole family from popular and exclusive brands. Browse a wide selection of athletic, comfort, dress, and casual footwear for men, women, and kids. Access app-exclusive offers, track rewards, and manage your purchase history.

✓App-only offers
✓Browse and buy full catalog
✓Track Rewards progress
✓Order and Rewards expiration alerts
✓Digital receipt for returns
✓Find store locations
Show original description

What users say about Rack Room Shoes

Reviews of Rack Room Shoes are mostly negative: the Shopping app is rated 2.5/5 from 57 App Store ratings. What users like most: good shoe selection and prices, rewards program accessible. Top complaints: constant crashes and freezing, extremely slow loading times. Summarized from real user reviews.

Positive things

  • 👍Good shoe selection and prices
  • ⭐Rewards program accessible
  • 🏪Physical store experience appreciated
  • 📱Occasionally works smoothly for some users

Negative things

  • 🐛Constant crashes and freezing
  • ⏳Extremely slow loading times
  • 🔐Persistent login and authentication failures
  • 🔍Broken search and filter functionality
  • ❌Checkout process fails repeatedly
  • 📊No order tracking or purchase history display
  • 🎨Outdated and clunky user interface design
  • ⚠️Frequent error messages (404, 'Bad Credentials', 'Forbidden')
  • 🔄Endless update loops requiring non-existent updates
  • 💳Payment processing errors
  • 🚫Inability to save wishlist or favorites
  • 📵App won't open or stays on loading screen
  • 🔌Incompatible with certain geographic locations
  • 🎯Search returns irrelevant results
See all reviews
+1

What's New in Rack Room Shoes

4.3.0

October 8, 2026

- Ability to pay with gift cards at checkout. - Use multiple payment methods in a single checkout. - Improved image assets and visual resources. - Minor bug fixes and UI improvements.

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User reviews

Most RecentHighest RatedLowest Rated

App does not open

I downloaded the app on my iPhone 14 and the app does not even open.
Pictureman2Pictureman2

App sucks

I work for RackRoom and the App sucks. I had to remove it because after the last update, it refuses to even open. I can’t even order on because it rejects any of my payment information and/or refuses to put my order in period.
BlackWidow35BlackWidow35

Horrible app

This app is insanely bad. Cant filter more than one thing at a time. Filter down to 100 items and you hit apply and it shows you all 8,000 options instead. Freezes, bugs out.
DoesntwritereviewsnormallyDoesntwritereviewsnormally

AMAZING

Amazing app for the “Rack Room Shoes” store! Don’t miss out on this opportunity to get your shoes on your feet even easier than you ever thought possible!!
StevenFJaxsenStevenFJaxsen

Unauthorized Charges

If I could give this zero stars I would!! I was trying to order a shoe and once I put in my debit card info I tried to place my order and got an unauthorized card error. I tried again and got the same error and decided to leave it alone. I did NOT place an order for the shoe. I look on my banking account and see I was charged TWICE for a shoe I wasn’t able to order!
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benycakesbenycakes
See 93 more reviews

User experience

🐞

Reported Bugs

18 issues

Login credentials rejected despite correct password

Bug

App requires update that doesn't exist in App Store

Bug

Search functionality hangs indefinitely

Bug

Checkout page fails to load

Bug

App crashes when special characters are searched

Bug

Cart empties unexpectedly

Bug

User logged out randomly while browsing

Bug

Filter selections cause app to crash

Bug

Payment processing fails at final step

Bug

App stuck on 'Authorizing' or 'Loading' screen

Bug

404 and 'Forbidden' error messages

Bug

Wishlist inaccessible in mobile app

Bug

Password reset emails not received

Bug

App incompatible with certain IP addresses

Bug

Keyboard remains visible after search

Bug

Duplicate account creation errors

Bug

Order confirmation not displayed in app

Bug

Rewards points not applied to purchases

Bug
✨

Requested Features

14 requests

Implement working order and package tracking

Feature

Add app-exclusive rewards and loyalty incentives

Feature

Create functional wishlist/favorites feature

Feature

Improve filter options for better product discovery

Feature

Enable curbside pickup functionality

Feature

Add ability to save login credentials

Feature

Redesign UI with modern, intuitive interface

Feature

Implement password autofill support

Feature

Add dark mode option

Feature

Create shareable product links

Feature

Improve search algorithm accuracy

Feature

Allow multiple filter selections at once

Feature

Add product availability by store location

Feature

Enable international shopping capability

Feature

FAQ

What kind of shoes can I find on this app?

This app offers an incredible selection of athletic, comfort, dress, and casual shoe styles for men, women, and kids. You can browse and buy shoes and accessories from their full catalog, featuring both popular brands and exclusive labels.

Are there any special offers for app users?

Yes, the app provides special app-only offers that you won't find elsewhere. It also allows you to enroll or sign into Rewards to track your earning progress and see/redeem available Rewards.

How can the app help me with my purchases?

The app allows you to browse and buy from the full catalog, track shipping of recent orders, and see your complete purchase history. It can also be used as a digital receipt for in-store returns.

Can I get customer support through the app?

Yes, you can jump the customer service line with priority access to LIVE CHAT with Customer Care reps directly through the app. This offers a convenient way to get assistance with your orders or inquiries.

Is this app free to download and use?

Based on the provided information, the app is free to download and use. There are no mentions of upfront costs or subscription fees for basic access and shopping.