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Ragazzo

Ragazzo

by Vox Line Contact Center Intermediacao de Pedidos Ltda.

14 ratings
74 reviews
🍔 Food & Drink
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • June 25, 2016
  • September 22, 2026

Features

Developer

Vox Line Contact Center Intermediacao de Pedidos Ltda.
✨Promote your app ✨
Ragazzo screenshot #1 for iPhone
Ragazzo screenshot #2 for iPhone
Ragazzo screenshot #3 for iPhone
Ragazzo screenshot #4 for iPhone
Ragazzo screenshot #5 for iPhone
Ragazzo screenshot #6 for iPhone
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About

Order your favorite Brazilian snacks and meals for delivery or pickup. Browse the full menu, access exclusive promotions and coupons, and earn loyalty points with every purchase. Enjoy delicious food conveniently from your phone.

✓Browse full menu
✓Exclusive promotions and coupons
✓Order for delivery
✓Order for pickup (drive-thru or counter)
✓Real-time delivery tracking
✓Loyalty points program
Show original description

What users say

Summarized from real user reviews of Ragazzo. Based on 14 reviews and a 3.5/5 average, it highlights the 5 positives and 17 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 😋Delicious food (coxinhas)
  • ✨Good interface design (mentioned once)
  • 💰Attractive prices (mentioned once)
  • 🚀Improved functionality (recent update)
  • 👍Easy to buy on site

Negative things

  • ❌Very slow delivery times
  • ❌App doesn't show product menu
  • ❌Delivery time estimates are inaccurate
  • ❌No customer support/assistance
  • ❌Difficult password recovery
  • ❌App is buggy and crashes frequently
  • ❌Orders not delivered
  • ❌No order cancellation option
  • ❌Payment issues (PIX, card verification)
  • ❌Prices change unexpectedly
  • ❌App doesn't recognize registered emails/CPFs
  • ❌High shipping costs
  • ❌Orders marked as delivered but not received
  • ❌Inconsistent user experience
  • ❌Lack of communication
  • ❌Orders sent to wrong customers
  • ❌Food quality issues (burnt, spoiled)
See all reviews

What's New in Ragazzo

3.1.20

September 22, 2026

Correções de bugs e melhorias na experiência do usuário.

User reviews

Most RecentHighest RatedLowest Rated

Pessimo

O aplicativo é pessimo, clico pra cadastras, e fala q já tenho cadastro, coloco o email como esqueci a senha e fala q não tá cadastrado, quando vc vai na opção delivery sem cadastro o app não deixa vc pedir nada, muito mal desenvolvido pode fechar esse quiosque
Pessimo demais00Pessimo demais00

Demora na Entrega

Segunda vez que peço e demora mais de 3 horas para enviar o pedido, e depois mais 1 hora para entregar. Péssimo.
Entrega AtrasadEntrega Atrasad

Péssimo app

O app não aparenta o menu de produtos. É muito ruim.
CaiçoCaiço

Ideia boa mas n completa

Fiz meu pedido e achei que n iria chegar, o tempo de entrega no app n é aplicado e isso faz com que nem msm consigamos saber se vira ou não. Marca apenas se está sendo preparado e que será entregue com tempo estimado, mas após 1h do tempo estimado eu nem esperava mais o produto.
MattAlv2025MattAlv2025

Não tem portal de atendimento

Fiz um pedido e faz mais de uma hora meia e não tem como cancelar, e não tem nenhum suporte ao cliente, sobre o pedido
Lua’nLua’n
See 69 more reviews

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User experience

🐞

Reported Bugs

20 issues

App crashes and freezes

Bug

Product menu not displayed

Bug

Delivery time estimates are incorrect

Bug

Cannot cancel orders

Bug

Cannot recover password/email

Bug

Cannot create new accounts (CPF/email already registered)

Bug

Payment processing errors (PIX, card verification codes)

Bug

Orders marked as delivered but not received

Bug

App not recognizing registered user data (email, CPF)

Bug

Coupons not appearing or not working

Bug

Address not recognized

Bug

Login issues

Bug

Screen changing rapidly

Bug

Items not added to cart

Bug

SMS verification codes not received

Bug

Help/support buttons not working

Bug

WhatsApp support not functional

Bug

Points disappearing

Bug

Online payment failures

Bug

Frete grátis promotions not working

Bug
✨

Requested Features

9 requests

Improve customer support channels

Feature

Implement accurate delivery time tracking

Feature

Fix bugs related to product menu display

Feature

Allow easier password and email recovery

Feature

Offer more promotions and point exchanges

Feature

Update app to calculate shipping based on distance

Feature

Add minimum order for free shipping promotions

Feature

Improve app stability and reduce crashes

Feature

Ensure product quality and freshness

Feature

FAQ

What can I order through the app?

The app offers the full Ragazzo menu, including their famous coxinha, pastas, gratins, appetizers, salads, pizzas, combos, ice cream, desserts, juices, and soft drinks. You can order individual items or special combos.

How does the delivery and pickup work?

You can choose to have your order delivered directly to your home, with real-time tracking available. Alternatively, you can use the 'Order & Retire' feature to place and pay for your order in advance and pick it up at a Ragazzo restaurant, either at the drive-thru or counter.

Are there any discounts or promotions available?

Yes, the app features exclusive promotions and coupons for discounts on your orders. You'll be notified of upcoming promotions, allowing you to enjoy your favorite items at special prices.

How does the loyalty program work?

Every R$1 spent through Ragazzo earns you 1 point. You can accumulate these points and redeem them for delicious items of your choice from the menu. To participate, simply access the loyalty area, provide your details, and mention your CPF with any purchase.

Is this app available outside of Brazil?

No, this application is exclusively available for residents of Brazil. Additionally, order delivery is subject to the coverage area of the Ragazzo stores.