Ezra
Horribly Over Priced Tickets in Japan
Response from developer
We're sorry to hear that your experience didn't meet your expectations. Rail Monsters is an independent booking platform, and the total price is always displayed before payment is completed, allowing customers to review it before confirming their booking. We'd appreciate the opportunity to review your case in detail. Please contact us at support@railmonsters.com or submit a request via our support form at railmonsters.com/contact#form, and we'll be happy to assist you further.
So easy to get tickets
Response from developer
Thank you for your fantastic review! We're delighted to hear you had such a smooth booking experience. Your support means a great deal to us, and we look forward to helping you with many more journeys in the future.
American Newbie 👍
Response from developer
Thank you for your fantastic review! We're delighted to hear Rail Monsters made your booking experience smooth and straightforward. We truly appreciate your trust and hope to be part of many more of your future journeys.
“Winner: global recognition award” for resellers.
Hiroshima to Tokyo: (per chatGPT)
Even if the direct fare were $430:
* Extra paid: $196
* Markup: 46%
So you likely paid about 45–60% above direct JR pricing.
The painful part is the cancellation fee:
* Keep tickets: $626
* Cancel: lose $250
* Rebuy direct (~$400)
Total cost if you cancel and rebuy:
* $250 + $400 = $650
So canceling probably costs more than keeping them.
Problem was tapped on a pop up and lead to this site. Like those hawkers I. Tourist areas: got flashed… by ease (which is worth something but not double the price(
Response from developer
We're sorry to hear that your experience did not meet your expectations. Rail Monsters is an independent booking platform, and the total price, including any applicable service fees, is always clearly displayed before payment is confirmed, allowing customers to review all details before completing their booking. If you'd like us to review your case, please contact us at support@railmonsters.com or submit a request via railmonsters.com/contact#form. We'd be happy to assist you further.
Scam for people who don’t know railway official website and price
Response from developer
We're sorry to hear that your experience did not meet your expectations. Rail Monsters is an independent booking platform, and the total price is always displayed before payment so customers can make an informed decision before completing their purchase. We'd appreciate the opportunity to review your concerns—please contact us at support@railmonsters.com or submit a request via railmonsters.com/contact#form, and our team will be happy to assist you.
Super App
Response from developer
Thank you, Paul! We're delighted to hear you enjoyed the app. We truly appreciate your support and hope Rail Monsters will be your travel companion for many more journeys.
Great
Response from developer
Thank you for your review! We're delighted you had a great experience with Rail Monsters. We truly appreciate your support and look forward to helping you with your future journeys.
Very easy
Super app pour les billets au Japon
Scammers
Response from developer
Hi there, We’re sorry you feel this way, but we’d like to clarify a few important points. Rail Monsters provides an international ticketing service connected to multiple rail suppliers worldwide. All fares, service fees, and conditions are displayed transparently before checkout — nothing is hidden. Our service isn’t just reselling tickets; it includes customer support, cross-border booking capability, multi-language assistance, and ticket management — features not available through most local or direct platforms. We understand that prices can differ between providers due to supplier agreements, exchange rates, and dynamic inventory. However, every customer sees the full cost before confirming payment. If you’d like, we’re happy to review your specific booking and explain the exact breakdown. We take feedback seriously and are always open to improving. — The Rail Monsters Team
They truly are monsters!
Double the price
Response from developer
Hi there, We’re confident in our pricing and service — Rail Monsters connects directly to rail suppliers, and ticket prices are displayed transparently before purchase. Prices vary depending on availability, demand, and class, just like on any dynamic system. Nothing is hidden. If you had a real issue with an order, we’re always here to help. But if this review is based on assumptions or competitive tactics, we kindly ask you to reconsider it. Misleading claims hurt real customers trying to make informed decisions. — The Rail Monsters Team
It’s a trap, at least for Japan Shinkansen.
Response from developer
Hi Jun, That’s a surprising comment — we have a full-time support team that responds every day, including for Japan Shinkansen tickets. You can reach us directly through the app, website, or by email, and we help thousands of customers every month. If you had trouble reaching us, we’d genuinely like to know more so we can check. But calling it a “trap” with no service at all doesn’t reflect reality, and we kindly ask you to be fair to the work our team puts in daily. — Rail Monsters Support
