No Complaints
Response from developer
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you are finding the app easy to navigate and that checking your balances is a seamless experience. Our team works hard to keep the portal navigation quick and efficient, so it’s wonderful to know that effort is paying off for you. We are also incredibly proud of our customer service team and will be sure to pass along your kind words to them. Thank you for choosing Raisin to help maximize your savings. If you ever have any questions or future suggestions, please don't hesitate to reach out to us at support.us@raisin.com
Beginning to think this company is a fraud
BUT- then they lock your account and want “more verification.” They want a photo of you with your ID. They don’t have a clue what is done with that highly sensitive biometric BUT they assure you it’s protected, yadda yadda. Already reeled in and having given them a substantial amount of money in the initial process, I gave them that data.
BUT THEN- somehow this company wants MORE “verification.” Without any reason given for why what they already have (much more than any Bank I’ve dealt with in 6 decades), they want an actual unredacted bank PDF of my funding bank’s complete statement! Account numbers, amounts, and way more other “honeypot” information. I guess I should just trust them because their UT based CSRs seem to make their ridiculous delays seem like routine checks. I actually gave them that full, sensitive copy of my bank statement, included my money to the penny, both account numbers, and more.
And then, this ridiculous company EMAILED ME THAT SENSITIVE INFORMATION FOR THE WORLD TO SEE! My full bank statement including account numbers and balances is now in the PUBLIC DOMAIN thanks to their incompetence. And to top it off, their CSRs just brushed off my concerns like I was too sensitive. Ugh.
I was told they gave all they need, and some security guy needs to look it over and finally unlock the account. Meanwhile, I see they have already TAKEN the substantial initial funding from my bank and now it’s locked in this “Raisin” account which they are still locking me out of- even to view! Essentially they have stolen my money, are preventing me from accessing or even seeing it, and pretending there is some sort of major “verification” problem they have to get through.
To top it off, I just received a ridiculous email from their CSR team claiming they are waiting for something from ME to “complete” their verification. Unbelievable.
At this point I’m ready to report their withdrawal from my bank as fraud, and also start reaching out to the NY Attorney General regarding what is seeming more and more like constructive fraud.
Response from developer
We are deeply concerned by the experience you’ve described and take your feedback regarding data security and account access with the utmost seriousness. Please be assured that protecting our customers' sensitive information is our top priority, and we sincerely apologize for the frustration and distress this situation has caused you. We would like to immediately investigate the circumstances surrounding the handling of your bank statement and the status of your account verification. To ensure your privacy and provide a direct resolution, please contact our senior Customer Advocacy Team as soon as possible at (844) 994-3276 or email us at complaints.us@raisin.com with the subject line "iOS App Review". Our team is committed to addressing the security concerns you raised and working toward a swift resolution regarding your funds and account access. We value your trust and appreciate the opportunity to make this right.
Yearly Review
Overall it’s been a decent app, and has improved greatly over this past two years.
One major problem I have is there’s no way to HIDE previous bank accounts, even with a long time zero balance.
I can see where this list could eventually become too much to navigate and I’ll cancel my account, and decide if it’s worth creating a new account or go somewhere else.
Please consider an option to HIDE zero balance accounts. Thank you!
Response from developer
Thank you for being a Raisin customer for the past two years! We are thrilled to hear that you’ve noticed the improvements we’ve made to the app during that time. We sincerely appreciate your candid feedback regarding the visibility of zero-balance accounts. We understand how a cluttered list of previous accounts can make navigation frustrating, and we want to ensure your experience remains seamless as you continue to save with us. Please know that your suggestion to add a "HIDE" feature for inactive accounts has been shared directly with our Product and Development teams. Feedback from long-term users like you is essential as we prioritize our future updates and feature enhancements. We value your business and hope to keep you as a member of the Raisin community for many more years. If you have any other suggestions or need further assistance, please feel free to reach out to us at support.us@raisin.com.
Going in the wrong direction
On top of all of these things, navigation is still unusually and painfully slow. Time is money and your company doesn’t seem to respect either. Ironic.
Response from developer
Thank you for being so candid with your feedback. We sincerely apologize that the latest update has made the app more difficult for you to navigate and use. We hear your concerns regarding the increased steps to access information, the font readability, and the overall navigation speed. Our goal was to modernize the interface, but it's clear from your experience that we created new friction points and eye strain instead. We are sharing your specific points about "information at a glance" and typography directly with our design and engineering teams to prioritize improvements. If you have any additional details to share, please reach out to us at support.us@raisin.com or (844) 994-3276. We value your time and are committed to making this right.
Useless App
Response from developer
Thank you for bringing this to our attention. We are sincerely sorry for the frustration and the inconvenience caused by the inability to cancel your scheduled transfer, as well as the resulting NSF fee from your external bank. This is certainly not the experience we want for our customers. To clarify the process, because Raisin acts as a platform facilitating transfers between various custodial banks, once a transfer is initiated, the ACH instructions are often automated and sent to the clearinghouse almost immediately to ensure the fastest possible processing time. This can sometimes create a window where the transaction cannot be intercepted or reversed by our team or the partner institution. However, we understand that "online scheduling" should ideally come with "online cancellation," and your feedback regarding this functionality is incredibly valuable. We are sharing your comments directly with our product and development teams as they work to improve our transfer management features. We would like to look into your specific case to see if there is anything we can do to assist further. Please contact us at (844) 994-3276 or email support.us@raisin.com so we can review the details of your transaction. Thank you for your patience and for holding us to a high standard.
Too Slow
Horrible app. A real joke
UPDATE: you want more details ? Go look at Wealthfront and other similar apps.
For one super basic thing, login will not allow me to save my login info to my device for future use of the app. Every bank and non bank app I have does.
You want more feedback about the horrible functions of your app, you can hire me. My time is $
Response from developer
Thank you for taking the time to share this feedback. We’re genuinely sorry to hear about your experience and understand how frustrating app reliability issues can be, especially coming from someone with development experience. What you’ve described isn’t the standard we aim for. Our team is actively working on improving stability, login persistence, and overall functionality, and feedback like yours helps us prioritize those fixes. If you’re open to it, we’d appreciate the chance to learn more about the specific issues you encountered so we can address them directly. Thank you for holding us to a high standard.
Do not use Raisin - can not move my money
This is an update after the developers response.
After waiting multiple days for a response from the supervisor I spoke with, I called again and complained that I had called on Thursday and it was now Tuesday and no resolution or response. The supervisor stated “I was working with our technical team to investigate the issue you encountered. Unfortunately, we were unable to identify a clear cause or resolution within that timeframe, which is why I did not have an update …”
I moved my money out.
Response from developer
Thank you for bringing this to our attention. We’re very sorry to hear about the difficulty you experienced transferring funds and for the frustration this caused, especially after multiple calls and escalation. This is not the experience we want for our customers. We’d appreciate the opportunity to look into this further and help resolve it as quickly as possible. Please contact our support team directly so we can review your account and assist you. Thank you for sharing your feedback.
Do not use Raisin - can not move my money
Response from developer
Thank you for bringing this to our attention. We’re very sorry to hear about the difficulty you experienced transferring funds and for the frustration this caused, especially after multiple calls and escalation. This is not the experience we want for our customers. We’d appreciate the opportunity to look into this further and help resolve it as quickly as possible. Please contact our support team directly so we can review your account and assist you. Thank you for sharing your feedback.
CG
They locked my account and are requiring me to upload a bank statement for the account that I use to
Disaster
App doesn’t work
Used to be great - now mediocre
- Their 2FA login prompt claims they “only require authentication every 7 days”, but it asks for authentication every single time I log in, even minutes apart. If you want to require 2FA for each and every login, that’s fine, but stop trying to pretend like you’re doing me a favor by “only requiring 2FA every 7 days” when that’s clearly not how your system even works.
- Cash account. They used to let you transfer money in and out of your bank account directly to fund your Raisin account, but they recently added another hurdle which makes your money go through an unnecessary Raisin-owned checking account which does NOT earn interest. This Raisin checking account is subject to the same slow ACH transfer speeds, so now your money takes double the amount of time it used to in order to actually get it where you want to go. Again, they claim this is for your benefit, and that’s the annoying part - Raisin knows this is simply an annoyance to real customers when they keep the interest for your money since it’s in their checking account, but they claim it’s “better for you like this.” Stop. It’s not better, and you know it. Be honest about your practices and maybe you might start getting better reviews.
Response from developer
Thank you for sharing your detailed feedback. We’re sorry for the frustration with multi-factor authentication and the Cash Account experience. The introduction of Cash Accounts in June 2024 was a direct response to customer feedback requesting faster transfers between savings products. Previously, moving funds required a full withdrawal to an external bank and back, which could take up to six business days. The Cash Account now serves as a central hub for all Raisin transactions, facilitating quicker transfers. For optimal efficiency, we recommend depositing directly into a savings product while using the Cash Account for withdrawals to maximize interest earned. We’d like to clarify that the Cash Account primarily facilitates transfers between Raisin products. Direct internal transfers aren’t supported because Raisin acts as a fintech intermediary rather than a traditional bank. Funds must first be collected from the custodial bank before moving to the intended destination. We appreciate your feedback and will continue looking for ways to improve clarity and convenience for our customers.
Can’t log in
Response from developer
Thank you for sharing your experience, and we're very sorry to hear about the login issues you’ve encountered. We understand how concerning it can be when you’re unable to access your account, and this is certainly not the experience we want for our customers. Our team would like to help resolve this as quickly as possible. Please reach out to our support team so we can verify your account details, troubleshoot the login issue, and ensure you regain access without delay. Your funds remain secure, and we’re committed to restoring your confidence in our platform. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Some issues but overall worth it
Response from developer
Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re enjoying the competitive savings rates. We appreciate you pointing out the areas where we can improve. Technical performance and transfer speeds are both priorities we continue to work on. You’re absolutely right that while Raisin itself isn’t FDIC insured, the banks and credit unions we partner with are, and your deposits are protected directly through those institutions. If you ever have questions about a specific partner bank or need assistance, our team is always here to help. Thank you again for your thoughtful review!
Very Poor Customer Experience
If you can do simple things like resetting passwords am struggling to understand how you expect me to trust you with my money.
Response from developer
Thank you for your honest feedback. We’re truly sorry to hear about the trouble you’ve experienced logging in. This is certainly not the experience we want for our customers. Please rest assured that your security and account access are top priorities for us. To help resolve this quickly, could you contact our support team at support.us@raisin.com with the email address linked to your account? We'll be able to verify your details and get you logged in right away. We truly appreciate your feedback as it helps us improve our systems and ensure a smoother experience for all users.
Boo AI chatbot, booo
Frustrating
Response from developer
Thank you for sharing your feedback. We understand how important it is to have seamless and secure account management features within the app. While Raisin is not a traditional bank, we are continuously working to improve our user experience, including enabling more functionalities like changing your email and managing external accounts directly through the app with enhanced security measures such as MFA. These improvements are coming soon, and we appreciate your patience as we roll them out. Your input is invaluable to us, and we hope to provide a smoother, faster experience in the near future.
Beyond frustrating and concerning
Response from developer
Thank you for sharing your experience with us. We’re very sorry to hear about the frustrations you’ve encountered in your first few days using the platform. We understand how important it is to feel confident and informed about your money movements. Your feedback regarding confirmation notifications and the pending function is valuable, and we’re actively working to improve transparency and communication features to better serve our customers. Please know that your funds are safe and secure with us. We’d appreciate the opportunity to address your specific concerns directly—if you could reach out to our support team, we’ll do everything we can to assist you promptly and make your experience better. Thank you for your patience as we continue to improve.
