Worst experience
Response from developer
Dear Waseem, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration, delay, and inconvenience you experienced during this process. To help protect your security, our system automatically applies temporary restrictions when an account trigger is flagged. In these situations, additional verification such as submitting bank statements and identity documentation is required to ensure the security of your funds and comply with banking security protocols. We are pleased to share that following a thorough review and the completion of these verification steps, your account access has been fully restored as of today. We understand that this process was cumbersome and disrupted your ability to log in and manage your money smoothly. We are actively working on streamlining our account verification and linked-account management processes to reduce friction for our users in the future. If you need any further assistance or run into any additional issues accessing your account, please don't hesitate to reach out to our team directly at support.us@raisin.com.
Easy and trustworthy
Love this app!!!
PS when you’re my age you have to have plenty of baskets for your eggs!!!
Response from developer
Thank you so much for your loyal support over the past five years! We are absolutely thrilled to hear that you find it easy to move your money and that our savings options are working well for you. Your point about having 'plenty of baskets for your eggs' is excellent financial wisdom, diversifying and protecting your savings is exactly why we partner with so many federally insured banks. Thanks for being a valued part of the Raisin family, and happy saving!
These guys make it VERY difficult to withdraw money.
Response from developer
Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you experienced during our identity verification process. Because Raisin partners with over 60 federally insured banks to offer high-yield products, we must adhere to strict federal Know Your Customer regulations and anti-money laundering laws. These security layers include biometric/document verification are required by our partner financial institutions to protect your funds and identity against potential fraud. That said, we always aim to make this process as smooth as possible and regret that we fell short in this instance. We are actively working to streamline our onboarding while maintaining required security standards. If you are still experiencing difficulties or need further assistance with your account, please reach out to our team directly at support.us@raisin.com
No Complaints
Response from developer
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you are finding the app easy to navigate and that checking your balances is a seamless experience. Our team works hard to keep the portal navigation quick and efficient, so it’s wonderful to know that effort is paying off for you. We are also incredibly proud of our customer service team and will be sure to pass along your kind words to them. Thank you for choosing Raisin to help maximize your savings. If you ever have any questions or future suggestions, please don't hesitate to reach out to us at support.us@raisin.com
Beginning to think this company is a fraud
BUT- then they lock your account and want “more verification.” They want a photo of you with your ID. They don’t have a clue what is done with that highly sensitive biometric BUT they assure you it’s protected, yadda yadda. Already reeled in and having given them a substantial amount of money in the initial process, I gave them that data.
BUT THEN- somehow this company wants MORE “verification.” Without any reason given for why what they already have (much more than any Bank I’ve dealt with in 6 decades), they want an actual unredacted bank PDF of my funding bank’s complete statement! Account numbers, amounts, and way more other “honeypot” information. I guess I should just trust them because their UT based CSRs seem to make their ridiculous delays seem like routine checks. I actually gave them that full, sensitive copy of my bank statement, included my money to the penny, both account numbers, and more.
And then, this ridiculous company EMAILED ME THAT SENSITIVE INFORMATION FOR THE WORLD TO SEE! My full bank statement including account numbers and balances is now in the PUBLIC DOMAIN thanks to their incompetence. And to top it off, their CSRs just brushed off my concerns like I was too sensitive. Ugh.
I was told they gave all they need, and some security guy needs to look it over and finally unlock the account. Meanwhile, I see they have already TAKEN the substantial initial funding from my bank and now it’s locked in this “Raisin” account which they are still locking me out of- even to view! Essentially they have stolen my money, are preventing me from accessing or even seeing it, and pretending there is some sort of major “verification” problem they have to get through.
To top it off, I just received a ridiculous email from their CSR team claiming they are waiting for something from ME to “complete” their verification. Unbelievable.
At this point I’m ready to report their withdrawal from my bank as fraud, and also start reaching out to the NY Attorney General regarding what is seeming more and more like constructive fraud.
Response from developer
We are deeply concerned by the experience you’ve described and take your feedback regarding data security and account access with the utmost seriousness. Please be assured that protecting our customers' sensitive information is our top priority, and we sincerely apologize for the frustration and distress this situation has caused you. We would like to immediately investigate the circumstances surrounding the handling of your bank statement and the status of your account verification. To ensure your privacy and provide a direct resolution, please contact our senior Customer Advocacy Team as soon as possible at (844) 994-3276 or email us at complaints.us@raisin.com with the subject line "iOS App Review". Our team is committed to addressing the security concerns you raised and working toward a swift resolution regarding your funds and account access. We value your trust and appreciate the opportunity to make this right.
